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Poor customer service via OnePlus 3T

  1. Zippy_
    Cupcake Apr 6, 2020

    Zippy_ , via OnePlus 3T , Apr 6, 2020 :
    no response from UK people re how to buy the new phone, have been with oneplus-x since launch then with the 3 so time to replace device, may be look at a brand that values its loyal customers.
     

    #1
  2. Matt 80
    Lollipop Apr 6, 2020

    Matt 80 , Apr 6, 2020 :
    1, You wait for the phone to be launched on April 14th.

    2, You go to the oneplus website.

    3, You purchase the phone.

    Quite straight forward don't you think?
     
    Last edited: Apr 6, 2020

    #2
    [GG] likes this.
  3. 2pints
    Ice Cream Sandwich Apr 6, 2020

    2pints , Apr 6, 2020 :
    I also think the custoemr service on how to buy is poor, there hasnt been any information on how you can buy the Oneplus 8T series anywhere, and not much about the 9 series of devices either.

    If you want a recap, you can look into the distant past and see how you could (can?) buy the 7T series:

    Mehtod 1: you could (can) buy it from the oneplus website
    Mehtod 2: you could (can) buy it with a contract or on pay as you go from a phone company such as EE or Three
    Mehtod 3: you could (can) buy it directly on the high street ( when the shops re-open) just as you would buy anything else, walk into John lewis hand over the money, get the phone, walk out - no waiting for shiping, no worrying if the courier would loose it/break it/damage it/nick it - you could alos do click and collect - pay onlline and then go to the shop in person to pick it up

    The above methods also worked for the 7 series, the 6T series, 6 Series, 5T and so on - there could be a pattern here tht may work for new devices
     

    #3
  4. [GG]
    Jelly Bean Apr 8, 2020

    [GG] , Apr 8, 2020 :
    Seems too complicated for some people apparently.
     

    #4
    Matt 80 likes this.