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Poor quality OnePlus 7 pro! Oneplus 6t was way better

  1. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    I was happy with OnePlus 7pro until today. Today, I noticed that there's some dust inside camera. When I asked OnePlus they said I need to ship my device to them without any shipping charges refunded. I received my device 4 days ago. IMG-20190527-WA0011.jpg IMG-20190527-WA0011.jpg IMG-20190527-WA0012.jpg IMG-20190527-WA0010.jpg
     
    Last edited: May 29, 2019

    #1
  2. Crystal Z.
    Global Community <3 Staff Member May 28, 2019

    Crystal Z. , May 28, 2019 :
    Hi there,

    I've forwarded this case to our customer service, and they would like more information about your order, can you send me your order number, email address and telephone number via personal message? Hopefully the shipping fee can be returned. Looking forward to hearing from you.
     
    Last edited: May 28, 2019

    #8
  3. bhaumikbheda
    Ice Cream Sandwich May 28, 2019

    bhaumikbheda , May 28, 2019 :
    I guess shipping it back will be less expensive and better than using the device in the current condition and creating threads here.
     

    #2
  4. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    I am returning it tomorrow. I am just saying the quality is going down from oneplus They are just focused on raising the price
     

    #3
    Chungtd, Matt 80 and E1513091705018 like this.
  5. bhaumikbheda
    Ice Cream Sandwich May 28, 2019

    bhaumikbheda , May 28, 2019 :
    How is the quality going down? There could be multiple reasons for this problem, at least they are replacing it for you at no additional cost. I guess that's improvement in quality by giving good customer service.
     

    #4
  6. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    Lol you call that a good customer service . Here in USA everyone replaces any defective product for free including the stuff you buy for less than 5$. I know about India. I am not comparing it but look at Amazon anything and everything can be returned for free. Amazon will take care of the shipping. Why should I spend $40 for OnePlus mistake. They have to provide shipping label for free. It's bad customer service if you ask
     

    #5
    Xnatty, Matt 80 and Majamulli like this.
  7. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    Also, I am OnePlus customer from the days of oneplusone. OnePlus 6t was way better in terms of build quality.
     

    #6
    Matt 80 likes this.
  8. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    @Crystal Z. What's your answer on this?
     

    #7
    Matt 80 likes this.
  9. mywolf2
    Ice Cream Sandwich May 28, 2019

    mywolf2 , May 28, 2019 :
    it happens not just oneplus be interesting to see how there after care works as its always oneplus weak spot
     

    #9
  10. Xnatty
    Honeycomb May 28, 2019

    Xnatty , May 28, 2019 :
    I see you are just trying to help but he is right in Na or how the rest of the world calls it "USA", customer service is not a problem, every big or small manufacturer have it. asking for additional cost would and can have lead to the company being sued for it.. in the end it's the free land we are talking about.
    so my conclusion is the threads region and yours don't have the same support experience so leave this to him and Crystal!
     

    #10
    Krishna2142 and Staticx like this.
  11. Grilled_Trout
    Gingerbread May 28, 2019

    Grilled_Trout , May 28, 2019 :
    I was more skeptical about the dust problem with the front pop-up camera and not the rear cameras. I hope your problem gets addressed properly.
     

    #11
  12. AbandonedTrolley
    Jelly Bean May 28, 2019

    AbandonedTrolley , May 28, 2019 :
    Thats a mighty high forum number for an early OPO owner, myself I'm forum member 4022 and got mine at launch via invite. You're 878,523 and a member since 2016?
     

    #12
  13. Ethelgore
    Donut May 28, 2019

    Ethelgore , May 28, 2019 :
    I have to say that dust in the camera is a problem, minor or major. Minor if those specs got caught during manufacturing, major if sealing is compromised. I have lost one camera on 2010 HTC desire because of dust.

    It seems OP 7 Pro have a lot of manufacturing problems. Mine does have poorly molded frame around the screen, and costumer service is pretty reluctant to response.
     

    #13
  14. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    I got OnePlus one from my brother as a gift. So not directly from oneplus with an invite. I came to forums after OnePlus 3
     

    #14
    Discostu and davepatterson2611 like this.
  15. Grilled_Trout
    Gingerbread May 28, 2019

    Grilled_Trout , May 28, 2019 :
    I know the whole Internet is talking about OnePlus phones unofficially water resistant, but no one seems to want to talk about dust resistance. 7 Pro's pop-up camera is very susceptible to collecting dust and we already have reports of dust collecting in the front lens.

    Lot of people seem to be of the mindset that IP rating only makes the phone more expensive, thereby not really necessary. I used to think that way as well, but now I am not so sure any more. Getting the phone IP rated would mean that OnePlus will have to be more responsible in their manufacturing. If OnePlus feels comfortable wanting to compete with the flagships and raising prices to match, I feel that proper IP rating only makes more sense. This is at the heels of having seen the highest price hike ever imposed in the history of OnePlus.

    That dust accumulation in your rear camera lenses probably would not have happened if the phone was properly IP certified with dust resistance at the very least.
     

    #15
  16. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    It might be out of the box. I didn't notice it as I use my camera rarely. If I would checked it the moment I opened the box, I would have returned it. I am sending the phone back for replacement and will go for other phones this time.
     

    #16
  17. Grilled_Trout
    Gingerbread May 28, 2019

    Grilled_Trout , May 28, 2019 :
    Ah... You plan on buying another model? What phone are you going for next?
     

    #17
  18. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    Just stick with my old 6t and wait for pixel 4
     

    #18
  19. Grilled_Trout
    Gingerbread May 28, 2019

    Grilled_Trout , May 28, 2019 :
    I am very curious as to what Google will do with the Pixel 4. I have very high hopes for that phone. I still have my old Pixel 2 XL, and despite all the negative press it received, I had no complaints with that phone. I even think it still takes better pictures than my 6T and Note 9.

    The rumor is that they will add more rear cameras and put the Samsung screen with the similar punch hole design. I hope that the screen stays flat and not curved though.
     

    #19
  20. Krishna2142
    Honeycomb May 28, 2019

    Krishna2142 , May 28, 2019 :
    OnePlus is not strong in their camera department but I love their software experience and overall performance
     

    #20