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Pop-up Camera issues via OnePlus 7 Pro

  1. jonasmanoel
    Donut Dec 12, 2020

    jonasmanoel , via OnePlus 7 Pro , Dec 12, 2020 :
    Hello Dear

    I am using a One plus 7 pro , and my front camera stopped working . Moreover, I have cleaned the lence many times , I have also restarted my phone many times , Have also checked on the settings . but nothing helped . The problem started after I had updated the system software for the latest version.

    Sincerely, I have been disappointed and lack of attention from Oneplus support.

    1607786211556.jpg

    Please, would you mind to give attention and assistance in order to solve it?

    Besides it, I'm from Brazil and also I recommended for many people here the quality and smooth this phone is.

    But now after this problem I have a doubt is not Never Settle?
     

    #1
  2. Batman360
    OnePlus Accessory Tester Dec 12, 2020


    #2
    Artemus. likes this.
  3. drl431
    Community Hero 2020 Dec 12, 2020

    drl431 , Dec 12, 2020 :
    Hi, try clearing the cache and storage for the camera app, then restart the phone (in that order).
     

    #3
    Artemus. likes this.
  4. Horsault
    Moderator Moderator Dec 12, 2020

    Horsault , Dec 12, 2020 :
    All support teams always start with the obvious and basic manipulations.
    If latest ROM caused it, it would touch everyone owning a 7 Pro.
    However, after above advice, if you suspect the update, then backup your data and clean flash a new ROM from previous version.
     

    #4
  5. jonasmanoel
    Donut Dec 12, 2020


    #5
  6. tiaxani
    Gingerbread Dec 12, 2020

    tiaxani , Dec 12, 2020 :
    mmm that's weid, my pop up works correctly
    maybe it's an internal problem
     

    #6
  7. jonasmanoel
    Donut Dec 12, 2020


    #7
  8. Hitzilla4
    Gingerbread Dec 12, 2020


    #8
  9. J4t1np4r3kh
    OnePlus Accessory Tester Dec 12, 2020

    J4t1np4r3kh , Dec 12, 2020 :
    It's worth emailing speaking them to see what the best option for you is, if you believe it is a hardware issue
     

    #9

  10. #10