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prime video streaming problem . Sep 23, 2019

  1. Nicks_Kothari
    Cupcake Sep 23, 2019

    Nicks_Kothari , Sep 23, 2019 :
    I am playing video on other device it is streaming easily and when on my one plus 7 pro it shows play back renderer error on Amazon prime video app.
    pls help
     
    #1
    vajid.rehan, harsh_bhutda, MdShkArif and 2 others like this.

  2. Gav_W86
    Starting Point Expert Community Expert Sep 23, 2019

    Gav_W86 , Sep 23, 2019 :
    works fine here. try clearing the cache/storage of the Amazon video app
     
    #2

  3. Rohan Sood98
    Cupcake Nov 2, 2019

    Rohan Sood98 , Nov 2, 2019 :
    I am having the same issue but it works sometimes...did u find a solution?
     
    #3

  4. A1572395452490
    Cupcake Nov 19, 2019

    A1572395452490 , Nov 19, 2019 :
    I am also facing the same issue now on my OnePlus 7T. I've tried clearing cache and internal storage data but no luck.
     
    #4

  5. R1574995889196
    Cupcake Nov 30, 2019

    #5

  6. Lokesh46
    Cupcake Dec 5, 2019

    Lokesh46 , Dec 5, 2019 :
    Hi I'm also facing the same issue on one plus 7T
     
    #6
    V1569752494453 likes this.

  7. Lokesh46
    Cupcake Dec 5, 2019

    #7

  8. Venky61
    OnePlus TV Expert Community Expert Dec 5, 2019

    Venky61 , Dec 5, 2019 :
    Might be an issue with the update. If clearing data is not helping, try this
    1. Uninstall the app and reinstall.
    2. If the above step doesn't work, uninstall app and side load Amazon prime video apk (previous version) to run it for time being.
    Hope this helps.
     
    Last edited: Dec 5, 2019
    #8

  9. B@l@Venk@tesh
    Cupcake Dec 25, 2019

    B@l@Venk@tesh , Dec 25, 2019 :
    Even I am facing the same error after the latest android update in my op7. If you have any fix please help us
     
    #9

  10. YashS_harma
    Cupcake Dec 29, 2019

    YashS_harma , Dec 29, 2019 :
    I am also facing same problem after the latest update.Prime video is not working on oneplus7
     
    #10

  11. Srujan176
    Cupcake Jan 12, 2020

    Srujan176 , Jan 12, 2020 :
    I'm facing the same issue in my OnePlus 7t, contacted Amazon support they confirmed new version of their app is facing issues in OnePlus devices with Android 10 versions and they are working for fix, hopefully issue will be resolved soon!
     
    #11

  12. A1571581923734
    Cupcake Jan 20, 2020

    #12

  13. A1571581923734
    Cupcake Jan 20, 2020

    A1571581923734 , via OnePlus 7 , Jan 20, 2020 :
    we tried but its not working it's showing same error
     
    #13

  14. A1571581923734
    Cupcake Jan 20, 2020

    #14

  15. Srujan176
    Cupcake Feb 26, 2020

    Srujan176 , Feb 26, 2020 :
    hi
    where did u get the version, is it still holding good? can you share the download link?
     
    #15

  16. pankajmaurya1205
    Gingerbread Feb 26, 2020

    #16

  17. ianuragautam
    Cupcake May 4, 2020

    ianuragautam , via OnePlus 7 , May 4, 2020 :
    under STREAM AND DOWNLOAD, disable hardware acceleration

    This will fix issues for Prime video.
    Its a known issue and Amazon is working with oneplus. There's an interface issue between app and oneplus software. Not an issue with phone!
     
    #17
    94siddharth and luigimario like this.

  18. jyothjerome
    Cupcake May 24, 2020

    #18

  19. Artemus.
    Nougat May 24, 2020

    Artemus. , May 24, 2020 :
    There's a thing called "DRM" that prevents streaming.
     
    #19

  20. luigimario
    The Lab - OnePlus 6T Reviewer Jul 27, 2020

    luigimario , Jul 27, 2020 :
    Thanks for the suggestion, seems to have fixed the problem for me on my 7 pro!
     
    #20
    Artemus. and ianuragautam like this.

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25 Replies
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Last replied by Artemus.

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