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Problem after updating gallery OnePlus 8 Pro via OnePlus 8 Pro

  1. G_Сергей_Шара , via OnePlus 8 Pro , Oct 22, 2020 :
    Good afternoon dear friends. I am the owner of a OnePlus 8 Pro smartphone. After installing the latest update of the application, the gallery through the play market, pops up this message, I click download, messages disappears but the download does not occur and the next time I enter the application, this message appears again and so on in a circle.
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    Last edited: Oct 22, 2020

    #1
    C1593675919366 likes this.
  2. LakshayDhiman
    Honeycomb Oct 22, 2020


    #2
  3. G_Сергей_Шара , via OnePlus 8 Pro , Oct 22, 2020 :
    It didn't help, I did everything as you said.
    Picture caption: Could not load extension file. Please try again later or reinstall Gallery if the problem persists.
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    #3
  4. LakshayDhiman
    Honeycomb Oct 22, 2020

    LakshayDhiman , via OnePlus 8 Pro , Oct 22, 2020 :
    I am sorry that it didn't worked. You can certainly try factory reset then. That's what the last option we have for every problem. Other than that you can contact the customer service then.
     

    #4
  5. Quriel
    Eclair Oct 23, 2020

    Quriel , Oct 23, 2020 :
    Same problem, unfortunately for me the proposed solution did not work. Other ideas? Apart from the reset
     

    #5
  6. G_Сергей_Шара , via OnePlus 8 Pro , Oct 23, 2020 :
    I tried a full reset of the smartphone does not help. I can't even imagine what to do. Hopefully the OnePlus devs will notice this issue.
     

    #6
    C1593675919366 likes this.

  7. #7
    C1593675919366 likes this.
  8. C1593675919366
    Cupcake Nov 5, 2020


    #8

  9. #9
    Jekahog likes this.
  10. Jekahog
    Gingerbread Nov 7, 2020

    Jekahog , Nov 7, 2020 :
    Thank you for your suggestion...

    So I tried deleting the folder you showed from "obb" and it worked and started downloading, but after it finished it showed the same message :(

    Screenshot_20201107-101158__01__01.jpg Screenshot_20201107-101159__02__01.jpg

    I'm eager to know what these features are.

    Anybody else can help? 😩
     

    #10
  11. Swejuggalo , via OnePlus 8 Pro Ultramarine Blue , Nov 7, 2020 :
    Video editing and explore section components I assume (those parts that seems to trigger the download).
    This bug was fixed in 4.0.8.5 but is reintroduced in 4.0.89. 4.0.89 is still not out in my region.
     

    #11
    Jekahog likes this.