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problem in login to google via 2 step verification

  1. Vaseem99
    Gingerbread Mar 18, 2017

    Vaseem99 , Mar 18, 2017 :
    i purchased new 3t & when i am trying to login the phone is not able to receive any verification code, as i have activated verification through sms only i am not able to request for voice call and now due to login my 2 step verification is blocked and i am not able to login my google account any were. plz suggest me what can i do... [e]1f61e[/e]
     

    #1
  2. patrickwch
    Cupcake Mar 23, 2017

    patrickwch , Mar 23, 2017 :
    try raise a support ticket with the one plus team. they are extremely helpful and will book in appointment with you to fix the phone. I was stuck at the Google verification steps when you set up your phone , and the 72/24 hours wait won't work . the support guys remote into my laptop and have the phone reset and fixed within 15 minutes. legend!!
     

    #2
    Vaseem99 likes this.
  3. SvanBruggen
    Cupcake Mar 23, 2017

    SvanBruggen , Mar 23, 2017 :
    Can you login using your PC/laptop? Or does that give you the same problem with the 2FA requirement?
     

    #3
    Vaseem99 likes this.
  4. mokolad
    Gingerbread Mar 24, 2017

    mokolad , Mar 24, 2017 :
    The easiest way to resolve this would be to put your SIM card in another phone that is able to receive the codes, then login and change your 2SV settings from https://myaccount.google.com/security#signin

    If you don't have another phone that you can use, then comes the hard part. If you've set up a back-up phone, you can try sending the code to it: https://support.google.com/accounts/answer/1188780 or if you have recorded any backup codes, you can use them: https://support.google.com/accounts/answer/1187538

    If you haven't done any of that, then you'll have to go through the account recovery process and provide as much information as possible for Google to let you back into your account without a code: https://accounts.google.com/signin/recovery

    If you have any problems with this, I recommend going on Twitter and tweeting @Gmail because they can provide you with support on how to resolve this.

    Again, your best and easiest solution is just to put your SIM in another phone, so you can gain access to your account and modify the 2SV settings. Then you can start working on resolving the issue with not receiving the codes at all.

    Hope this helps.
     

    #4
    Vaseem99 and Intruder71 like this.
  5. Vaseem99
    Gingerbread Mar 27, 2017

    Vaseem99 , Mar 27, 2017 :
    my problem is resolved thanks for your support guys
     

    #5
  6. Vaseem99
    Gingerbread Mar 27, 2017

    Vaseem99 , Mar 27, 2017 :
    my problem is resolved thanks for your support guys
     

    #6
  7. Z1599809247281
    Cupcake Sep 11, 2020


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  8. W1603519684943
    Cupcake Oct 24, 2020


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  9. W1603519684943
    Cupcake Oct 24, 2020


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  10. W1603519684943
    Cupcake Oct 24, 2020


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  11. T1603535048968
    Cupcake Oct 24, 2020

    T1603535048968 , Oct 24, 2020 :
    Hi I have a problem to update the phone one plus 3 T oxygen os 9.0.6. When I am trying to install this update it take me to reboot and when I select it the installation get fail. I have tried it many times. Please help me out I have don the chat with customer support but they show me to put this issue here and some one technical person will help me out
     

    #11
  12. W1603519684943
    Cupcake Oct 24, 2020


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  13. W1603519684943
    Cupcake Oct 24, 2020


    #13