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problem with bluetooth and multimedia content on oneplus nord via OnePlus Nord

  1. H1620334613995
    Cupcake Sep 26, 2021

    H1620334613995 , via OnePlus Nord , Sep 26, 2021 :
    Hello everyone, I needed help as I bought an oneplus nord for about 3/4 months, and since yesterday various problems have arisen, they are not big problems but they limit the experience.
    The first problem concerns the bluetooth, by connecting the bluetooth of the machine and the bluetooth headphones, the device gives it connected but the audio comes out from the speakers and not from the speakers / headphones; the second concerns the output audio, as for no reason, (without connected devices) every now and then the audio passes from the speakers to the audio of the calls. Restarting the phone everything goes back to normal, but for like 1 minute, and I've already tried to reset the Bluetooth cache and whatnot, I wouldn't want to reset it completely, not knowing if it really solved the problems.
    How could you help me solve them?
     

    #1
  2. Mr. BG
    Community Hero 2020 Sep 26, 2021


    #2
    Shailender Sharma likes this.
  3. Shailender Sharma
    Nougat Sep 27, 2021

    Shailender Sharma , Sep 27, 2021 :
    Have you updated your device to the latest OxygenOS 11.1.5.5 for the OnePlus Nord?
    https://forums.oneplus.com/threads/oxygenos-11-1-5-5-for-the-oneplus-nord.1488033/

    Have you tried to Reset WiFi, Mobile & Bluetooth adapters?
    Settings - System - Reset Options - Reset WiFi, Mobile & Bluetooth.
     

    #3
  4. H1620334613995
    Cupcake Sep 27, 2021


    #4
  5. Shailender Sharma
    Nougat Sep 27, 2021

    Shailender Sharma , Sep 27, 2021 :
    Have you tried to clear the cache in the recovery mode after the update?
     

    #5
  6. H1620334613995
    Cupcake Sep 27, 2021

    H1620334613995 , via OnePlus Nord , Sep 27, 2021 :
    Yes, but nothing, i dont know i have this volume, see the photo.
    1632718273809.jpg
    When the bluetooth go, the 4 volume, the volume of the call, there isnt, when the bluetooth dont work, It appear, i dont know why
     

    #6
  7. Shailender Sharma
    Nougat Sep 27, 2021

    Shailender Sharma , Sep 27, 2021 :
    Try to forget every Bluetooth device paired to your phone first.
    Screenshot_20210927-105100.jpg

    Factory reset all Bluetooth devices (earphones/speakers etc.) then restart your phone once and try to pair the Bluetooth devices again with phone. See, if it works.
     

    #7
    McJader likes this.
  8. H1620334613995
    Cupcake Sep 27, 2021

    H1620334613995 , via OnePlus Nord , Sep 27, 2021 :
    It doesnt worked
    1632721697475.jpg
     

    #8
  9. H1620334613995
    Cupcake Sep 27, 2021

    H1620334613995 , via OnePlus Nord , Sep 27, 2021 :
    The bluetooth device is connected but the multimedial file output its on the phone, not in the bluetooth device, i dont know why, the call volume must not be in the section of the volume if i have the bluetooth device connected
     

    #9
  10. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 27, 2021

    Liehjan , Sep 27, 2021 :
    Try this: Clear data and cache from OP launcher.. then reboot phone.
    Had the same issue today, and this fixed it for me :)
     

    #10
    Mr. BG likes this.
  11. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 27, 2021

  12. H1620334613995
    Cupcake Sep 27, 2021


    #12
  13. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 27, 2021

    Liehjan , Sep 27, 2021 :
    That's strange. I have seen it work for myself and two others today :)
    You cleared cache and data from oneplus launcher app(no not from recovery) and then rebooted phone?
     

    #13
  14. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Sep 27, 2021

    Ghazala.Yasmeen , Sep 27, 2021 :
    We may have to check this further and have contacted you through personal conversation.
     

    #14
  15. Liehjan
    The Lab Reviewer - OnePlus Buds Pro Sep 27, 2021

    Liehjan , Sep 27, 2021 :
    If you have a solution, why take it to personal conversation where no one else can use the information?
    This is all over Reddit too, so seems to affect a lot of devices running different firmware.
     

    #15
  16. Shailender Sharma
    Nougat Sep 27, 2021

    Shailender Sharma , Sep 27, 2021 :
    @Ghazala.Yasmeen might be going to drop a PM as well in her response to your question. :p

    Bug Hunter's policy of a personal conversation for a routine issue is strange. :rolleyes:
     

    #16
  17. HoLeetihs
    Ice Cream Sandwich Sep 27, 2021

    HoLeetihs , via OnePlus Nord , Sep 27, 2021 :
    Sometimes I'm wondering the same. That could save lots of time for OnePlus staff if solution is public. I am not saying you should publish personal conversations but there shouldn't be any problem to publish final solution to the issue
     

    #17
    Liehjan likes this.
  18. H1620334613995
    Cupcake Sep 27, 2021


    #18
  19. H.S.S
    Ice Cream Sandwich Sep 27, 2021


    #19
  20. H1620334613995
    Cupcake Sep 27, 2021

    H1620334613995 , via OnePlus Nord , Sep 27, 2021 :
    Ok tell me here the solve of these problems, and another bug Is that i cant control the volume of my cable headphones, if you see the photo i cant control the volume directly with the Botton + and button -, but i must open the volume panel, because, with the two Botton i can control only the volume of the call, i dont know why.
     

    #20