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problems in my OnePlus 6 via OnePlus 6

  1. ank507
    Cupcake Oct 20, 2019

    ank507 , via OnePlus 6 , Oct 20, 2019 :
    ihad too many problems in my OnePlus 6 since about 5 months and problems increases ithought its software problem
    so idownloaded beta version nothing became better
    then back again normal software update but problems still there
    these problems as far as ican remember:
    1. FB messenger always freezes during typing : icleared its cash many times,reinstall it many times at last gave it all permissions but nothing happened, it still facing same problems, also ifix this crash by locking phone and unlock it again.
    2.video players like youtube and MX player during playing many videos video screen freezes and audio still working and to fix it ihave to get backwards few seconds or forward few seconds to continue playing well.
    3.sometimes audio have noise when opening ringtone selection and trying to select one of them playing many ringtones then ihave noise in some of them, this one since 1 month only.
    4.triggers of pubg doesnt work well if iplaced it on top left of screen but works very well if iplaced on top right, idont know how or why but this happens.
    5.biggest one that ihave these marks on top left of the screen from pubg game even if not playing these marks since about 8 months and nothing changed or became unseen.

    ithought many times of sending mobile to OnePlus company but am in egypt and bought this mobile from KSA and company in USA and there is no branch for company here or in ksa except new agent for OnePlus here in egypt and when icontacted them they say no guarantee for OnePlus 6 only 6T and up.
    iknow its my fault that ibought from outside country but problem that ilove OnePlus even all ppl told me don't buy mobile has no guarantee in ur country.
    ineed help ididnt Publish these problems on any of community sites asking for help as idont want problem to get outside OnePlus community zone as am sure they will help me.

    ihope u help me and regards to u
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    Attached Files:

    Last edited: Oct 20, 2019

    #1
  2. LegolasX
    Jelly Bean Oct 20, 2019

    LegolasX , Oct 20, 2019 :
    you got burn in your screen, long hours playing with high brightness.
    solution: get your display changed.

    other issues can be solved by resetting the device to factory state.

    and: remove your imei information from public community.
     

    #2
    Raresch, ank507 and Kytharsis like this.
  3. ank507
    Cupcake Oct 20, 2019

    ank507 , via OnePlus 6 , Oct 20, 2019 :
    first of all how screen got burnt and mobile only less than one year of being used and ihave another mob from another company 4 years of being used of max brightness and this didnt happen
    at least company change it for me idont have to pay for it and istill in my first or second year.

    other problems ifactory reseted many times changed software reinstall it too, idid every thing and all problems still the same
     

    #3
    AZGARDS likes this.
  4. JAGADISH BHATTA
    Jelly Bean Oct 20, 2019

    JAGADISH BHATTA , Oct 20, 2019 :
    It is a problem associated with AMOLED / OLED displays
     

    #4
    Kytharsis likes this.
  5. ank507
    Cupcake Oct 20, 2019

    ank507 , via OnePlus 6 , Oct 20, 2019 :
    okey and what shall ido then with this problem icannot open phone or change screen as am not authorized also there is no branches for OnePlus in egypt besides ithink am still in warranty period but like I said ilive un egypt.

    also other problems what should ido with it itryed everything and didnt work
     

    #5
  6. JAGADISH BHATTA
    Jelly Bean Oct 20, 2019

    JAGADISH BHATTA , Oct 20, 2019 :
    Try OnePlus support they may help you
     

    #6
    Kytharsis likes this.
  7. ank507
    Cupcake Oct 20, 2019

    ank507 , via OnePlus 6 , Oct 20, 2019 :
    how to contact them iposted her for them is there another way?
     

    #7
  8. JAGADISH BHATTA
    Jelly Bean Oct 20, 2019


    #8

  9. #9
  10. Kytharsis
    Marshmallow Oct 20, 2019

    Kytharsis , Oct 20, 2019 :
    You didn't learn the first time, huh?
     

    #10
    xnutzii likes this.
  11. ank507
    Cupcake Oct 20, 2019

    ank507 , via OnePlus 6 , Oct 20, 2019 :
    OMG 2 times!!!!
    and u paid for the 2 times?!!!
     

    #11
  12. ank507
    Cupcake Oct 20, 2019

    ank507 , via OnePlus 6 , Oct 20, 2019 :
    srry how could he learn u mean keeping mobile of or deleting or. games or what ?!!
     

    #12
  13. Kytharsis
    Marshmallow Oct 20, 2019

    Kytharsis , Oct 20, 2019 :
    Learn how to avoid burn-in.
     

    #13
    Raresch likes this.

  14. #14
  15. Kytharsis
    Marshmallow Oct 21, 2019

    Kytharsis , Oct 21, 2019 :
    Brightness doesn't matter. Any static image if left on long enough will cause burn-in to happen.
     

    #15
  16. G_Tushar_Shinde_yNTw , via OnePlus 6 , Oct 21, 2019 :
    1st time in warranty
    2nd time I don't Fix it still using like this
    I hate there is no OnePlus care near me
    I have to wait 7days for transporting
     

    #16
  17. ank507
    Cupcake Oct 21, 2019

    ank507 , via OnePlus 6 , Oct 21, 2019 :
    OMG so its not about high brightness its problem in phone or in screen it self otherwise company problem
     

    #17
  18. JAGADISH BHATTA
    Jelly Bean Oct 21, 2019

    JAGADISH BHATTA , Oct 21, 2019 :
    Stop playing games for extended periods
     

    #18
    Raresch and Kytharsis like this.
  19. JAGADISH BHATTA
    Jelly Bean Oct 21, 2019

    JAGADISH BHATTA , Oct 21, 2019 :
    Nope,Its drawbacks of OLED / AMOLED displays
     

    #19
    Raresch and Kytharsis like this.
  20. ank507
    Cupcake Oct 21, 2019

    ank507 , via OnePlus 6 , Oct 21, 2019 :
    as auser bought aphone ithink its not my problem right?!
    idont have to read user guide for screen battery keys frame. and every part in phone.
    we r users my friend we just use the phone as its if something weird in normall use its called defau or fabrication defect
     

    #20