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proximity sensor is not working during on call

  1. Z1535119171535
    Cupcake Sep 21, 2021

    Z1535119171535 , Sep 21, 2021 :
    During ongoing call, the screen does not get locked and due to the sensitive touch screen, the other button like mute/hold become active during call due to touch by ears.
    This issue appears always. So system should have an option of screen lock while calling.

    Regards,
    Praba.
     

    #1
  2. Caomhin
    OnePlus 9 Series Expert Community Expert Sep 21, 2021

    Caomhin , via OnePlus 9 Pro , Sep 21, 2021 :
    If you have a case on the phone, remove it to see if the Proximity sensor starts working without the case. It may be the case you use is covering the sensor.
     

    #2