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Proximity sensor issue one plus 7 pro

  1. Metin361
    Cupcake May 20, 2019

    Metin361 , May 20, 2019 :
    I Have an issue with my proximity sensor on the Oneplus 7 pro. While listening to memos on whatsapp etc sometimes it randomly turns off the display and play it over the top speaker while i hold in my hand. Or during Phonecalls the display just turns on and make my ear type something on the phone. Very annoying considering the price of the Phone and that it is 2 days old now !!!!
     

    #1
  2. Budruel
    KitKat May 20, 2019


    #2
    Bouncer71 likes this.
  3. Metin361
    Cupcake May 21, 2019


    #3
  4. Saiteja vemuri
    Cupcake Jun 8, 2019


    #4
    arjavjain96 likes this.
  5. arjavjain96
    Cupcake Jun 21, 2019

    arjavjain96 , Jun 21, 2019 :
    I purchased the phone on 17 th May, 2019 and since then i facw this issue daily.
    Only during calls, the proximity sensor doesn't works properly. While on call, sometimes the notification bar comes down and flashlight or airplane mode or Bluetooth or any other button is pressed automatically. or even sometimes while on call, it is muted by my face touch or when a call is on waiting, it gets picked up.
    Visited service center twice, but nothing happened. They returned the phone saying there is no such issue.
    Pathetic device.!!
     

    #5
  6. disizjay
    Donut Jun 26, 2019


    #6
  7. Paulo Viana
    Eclair Jul 11, 2019


    #7
    ovidiu badina and arjavjain96 like this.
  8. arjavjain96
    Cupcake Jul 12, 2019

    arjavjain96 , Jul 12, 2019 :
    There is no solution. You have to accept defect.
    Infact, the service center refused to acknowledge this as a defect. The returned my phone twice saying no dedect found and told me that i cannot do anything. Just accept the defect.
    This is the worst phone i have used.
     

    #8
    disizjay likes this.
  9. karthik oneplus
    Ice Cream Sandwich Jul 12, 2019

    karthik oneplus , Jul 12, 2019 :
    Oh that's really bad. How is other manufacturers tackling this full screen displays. May I know which service center location it is.
     

    #9
  10. arjavjain96
    Cupcake Jul 12, 2019

    arjavjain96 , Jul 12, 2019 :
    One Pluse Service Center, Connaught Place (D Block - 10)
    First time i went their, it was 6:45 p.m. in the evening and they refused to see my phone as they said that i was late, though as per the official website, the timing is till 07:30 p.m.
    Next time i visited the center, they kept my phone for about an hour and returned it saying that we have updated yohr software and now you will not face any issue.
    But, the issue persisted, so i again visited the center for the third time.
    Then this time they kept my phone for the entire day and returned in the evening saying that we have used all our high end Issue detection softwares and "NO DEFECT FOUND".

    When i asked that what can i do for this defect now, they said there is no resolution. The problem is because the sensor of this phone is inside the display.

    But, whatever, the phone is a misery when it comes to calling.
    I have to keep a separate phone for calling.
    I am sure that many other people are facing similar issues.
    I just hope that the company soon acknowledges the defect and finds a solution.
     

    #10
    Yking2089 likes this.
  11. karthik oneplus
    Ice Cream Sandwich Jul 12, 2019

    karthik oneplus , Jul 12, 2019 :
    Company might acknowledge the issue only if wide spread. Oneplus 3T had rear camera issue and people whose phone were affected company changed it free of cost. But I guess this sensor design itself might be like that just like under display finger print. Not sure it can be fixed with software update.
     

    #11
    arjavjain96 likes this.
  12. Paulo Viana
    Eclair Jul 17, 2019


    #12
    arjavjain96 likes this.
  13. arjavjain96
    Cupcake Jul 18, 2019

    arjavjain96 , Jul 18, 2019 :
    The company is not offering any solution as of now.
     

    #13
    Paulo Viana likes this.
  14. Yking2089
    Donut Jul 19, 2019

    Yking2089 , Jul 19, 2019 :
    I agree, I love this phone but I can't have a private conversation without clicking all over my screen and shutting things off like mobile data. there need to be a solution to this.
     

    #14
  15. O1559995189747
    Cupcake Jul 19, 2019


    #15
  16. J1560621772114
    Cupcake Jul 19, 2019


    #16
  17. A1564811081836
    Cupcake Aug 3, 2019


    #17
    ovidiu badina likes this.
  18. tide1109
    Honeycomb Aug 5, 2019


    #18
    Paulo Viana likes this.
  19. Paulo Viana
    Eclair Aug 5, 2019

    Paulo Viana , Aug 5, 2019 :
    [QUOTE = "Paulo Viana, postagem: 20623154, membro: 2234791"] [QUOTE = "tide1109, postagem: 20621613, membro: 1380646"] O OnePlus 7 Pro não possui um sensor de proximidade de hardware. Tem um sensor de distância baseado em software virtual / AI e outros sensores do telefone. Portanto, não funciona como o sensor tradicional está funcionando.

    Mais sobre o tópico: https://www.ellipticlabs.com/2019/0...eaner-design-to-oneplus-7-series-smartphones/

    O que é uma mentira sobre o OnePlus 7 Pro é um sensor de proximidade. [/ QUOTE] [/ QUOTE]
     

    #19
  20. Paulo Viana
    Eclair Aug 5, 2019


    #20