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Proximity sensor issue via OnePlus Nord

  1. W1604240265731
    Cupcake Sep 16, 2021

    W1604240265731 , via OnePlus Nord , Sep 16, 2021 :
    While talking on call keeping phone close to ear, the phone is light is not getting off. The sensor is not working properly. During on a call because of this issue, the unnecessary things are opening and it is very irritating.
     

    #1
  2. S21M
    Cupcake Sep 17, 2021

    S21M , via OnePlus Nord 2 , Sep 17, 2021 :
    Yes..I have also lately faced it with my nord 2..not alws but one or two times which is really bothering me..this was not so before..
     

    #2
  3. AbdNz
    Gingerbread Sep 17, 2021


    #3
    M1596533596882 likes this.
  4. Q1596690417951
    Cupcake Sep 17, 2021


    #4
  5. L1605321191740
    Cupcake Sep 18, 2021


    #5
    M1596533596882 likes this.
  6. W1632082490957
    Cupcake Sep 19, 2021


    #6
    M1596533596882 likes this.
  7. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Oct 2, 2021

    Dipjyoti Nath , Oct 2, 2021 :
    Sorry for the inconvenience caused with regards to this concern of yours. We've got in touch with you via personal conversation to gather more insights regarding this. Please check for the same.
     

    #7
  8. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Oct 2, 2021

    Dipjyoti Nath , Oct 2, 2021 :
    We are extremely sorry to hear that you are facing this issue with device usage and thereby have sent personal message regarding the same to gather further more information.
     

    #8
  9. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Oct 2, 2021

    Dipjyoti Nath , Oct 2, 2021 :
    We are sorry to hear that you have faced such an inconvenience with your device while operating it and thereby have contacted you through direct message for further details.
     

    #9
  10. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Oct 2, 2021

    Dipjyoti Nath , Oct 2, 2021 :
    We would like to check this further and thereby have got in touch with you via personal conversation looking forward to more details.
     

    #10
  11. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Oct 2, 2021

    Dipjyoti Nath , Oct 2, 2021 :
    We understand your concern and could relate what you are facing for such an issue arising within your device and thereby have contacted you via personal message for further details.
     

    #11
  12. F1621330694968
    Cupcake Oct 2, 2021


    #12
  13. F_Amit_Jaswal_COfC , via OnePlus Nord , Oct 3, 2021 :
    After this u guys will ask to. Send logs
    Then whn we send logs no action taken 🤣🤣😉
     

    #13
  14. ashishjain03
    Eclair Oct 3, 2021


    #14
  15. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Oct 3, 2021

    Ghazala.Yasmeen , Oct 3, 2021 :
    For analyzing this better we would need more details and have dropped you a personal message.
     

    #15
  16. Y1631132363596
    Cupcake Oct 4, 2021

    Y1631132363596 , via OnePlus Nord 2 , Oct 4, 2021 :
    Facing the same issue with OnePlus Nord 2! It's been working fine and I cannot find the moment where it stopped working, but he sensor does not work properly.
    Checked if it's a hardware issue, but according to some test done, the sensor works fine and capture the distance correctly.
    This is a software issues. Any solution so far?
     

    #16
  17. Tejas Mehta1
    Cupcake Oct 5, 2021

    Tejas Mehta1 , via OnePlus Nord CE , Oct 5, 2021 :
    It seems there is a manufacturing defect in one plus devices with proximity sensor.
    I have the same problem, have it to service centre, but they returned without rectification. Shameless service.
     

    #17
    F_Amit_Jaswal_COfC likes this.