Proximity Sensor Issues

  1. mginbrighton Cupcake Jul 11, 2019

    mginbrighton, Jul 11, 2019 :
    Hi, I'm having some issues with the proximity sensor not working on my 5T. I've run a test using *#808# and the proximity sensor hardware is all working so it would appear to be a software issue.

    The phone doesn't switch off when making calls and I frequently end a call and find the settings screen is open or the torch is illuminated.

    the phone is running Oxygen 9.0.6 and the build number is A5010_43_190527

    Is there anything I can do with settings to address this?



  2. stark2991_PL KitKat Jul 11, 2019

  3. X1520133554675 Donut Jul 12, 2019

    X1520133554675, Jul 12, 2019 :
    I have the same issue as well. Have seen other post on the same issue too. I have done the feedback accordingly with this community app. Suggest that you do the same too. I believe OnePlus will work on it once there is enough feedbacks of the same issue.

    mginbrighton likes this.
  4. X1520133554675 Donut Jul 18, 2019

    X1520133554675, Jul 18, 2019 :
    With respect to my last post, the issue was resolved. Now the screen is off during calls when putting it near to my ear. I guess it was resolved after Google app update. Not entirely sure but worth trying to update your apps then clear cache and restart the phone.