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purple patch on my screen

  1. F1539254873964
    Cupcake Jul 26, 2021

    F1539254873964 , Jul 26, 2021 :
    There's a purple spot suddenly appears on my OP6 device's top left corner and can anyone tell me that why it happens. I can see clearly what's underneath that purple spot and is there anything I can do to solve this problem and will this purple spot spread?
    View attachment 1673664
     

    #1
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021

    Dresa91 , Jul 26, 2021 :
    It is a hardware issue.
    Your screen needs to be replaced.
    please visit a service center.
     

    #2
    KluGe and F1539254873964 like this.
  3. F1539254873964
    Cupcake Jul 26, 2021

    F1539254873964 , Jul 26, 2021 :
    but as you can see...my pixels doesn't disappear... I'm wondering if it's a software issue....cuz I have not upgraded my Android version from the day I brought this device.
     

    #3
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021

    Dresa91 , Jul 26, 2021 :
    Did you test it in safe mode?
    Did you reset your phone?
    If it is still there: hardware issue
     

    #4
    McJader likes this.
  5. F1539254873964
    Cupcake Jul 26, 2021

    F1539254873964 , Jul 26, 2021 :
    tell me how to test it in safe mode. I can't reset my device cuz there are lot of important things in it
     

    #5
  6. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021


    #6
  7. McJader
    Marshmallow Jul 26, 2021

    McJader , Jul 26, 2021 :
    That's clearly not a software issue, mate.
    Your screen needs to be replaced.
    Like @Dresa91 said, contact Support.
     

    #7
    KluGe and Dresa91 like this.
  8. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021

    Dresa91 , Jul 26, 2021 :
    Thank you ;)
     

    #8
    KluGe and McJader like this.
  9. F1539254873964
    Cupcake Jul 26, 2021

    F1539254873964 , Jul 26, 2021 :
    thank you you all for helping me with my issue
     

    #9
  10. F1539254873964
    Cupcake Jul 26, 2021


    #10
  11. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021

    Dresa91 , Jul 26, 2021 :
    No..
    But as I already said at the beginning: it is a hardware issue…it is not a software … so safe mode won’t help you… but you just want to believe it is software issue… that’s why I suggested safe mode or a reset
     

    #11
    McJader and F1539254873964 like this.
  12. F1539254873964
    Cupcake Jul 26, 2021

    F1539254873964 , Jul 26, 2021 :
    oh I see ...thanks mate
     

    #12
  13. Dresa91
    User of the Year 2016; Most Active User 2020 Jul 26, 2021


    #13