[Q&A] The Ultimate OnePlus 5 Guide - Solutions e.t.c.

  1. Alvie
    The Lab - OnePlus 5T Reviewer Jun 6, 2017

    Alvie , Jun 6, 2017 :
    Thread owner: @Alvie
    OFFICIAL MAINTAINERS: @Alvie @Funk Wizard

    Thread Helper(s): @iNtEnSePL

    MUCH OF THIS THREAD IS NO LONGER UP TO DATE, PLEASE FIND THE NEW THREAD HERE: https://forums.oneplus.com/threads/ultimate-oneplus-smartphone-guide-q-a-root-solutions-etc.1105977/ where discussions about any questions / issues you may have regarding the OnePlus 5 can take place.

    UPDATED: 23/11/2017

    Please do not advertise / ask for referrals here, if you need one you may find them in signatures of some forum members.

    General questions - click here

    ROM/Software related - click here
    Issues/Problems - click here

    If you have any issues, first make sure you check if there is already a solution. You can do this by checking this thread, searching the forums and other parts of the internet (e.g. YouTube/Google). If even then you still have issue(s), post on this thread (or create a new thread).

    Things to try first:

    • Close apps and reopen
    • Reboot device
    • Clear cache + ART/Dalvik in recovery

    Why is it called OnePlus 5 (and not OnePlus 4)?
    OnePlus' reasoning is that a number of employees are fan of the former NBA player, Robert Horry who had a number 5 jersey. However, there are other factors that come into play here, such as the OnePlus 5 being the 5th flagship phone. Another being that the number 4 is considered unlucky in many East Asian countries due to sounding similar to death.

    Source: https://www.theverge.com/circuitbre...0/oneplus-5-announcement-launch-timing-summer

    Is there a trade-in program?

    Display: 5.5" 1080p Optic AMOLED DCI-P3
    Chipset: Qualcomm® Snapdragon™ 835 @ 2.45GHz
    CPU: 8x Kyro 280 @ 2.45GHz
    GPU: Adreno 540 RAM: 6GB/8GB LPDDR4X
    Storage: 64GB/128GB UFS 2.1 - 2 Lane
    Rear Camera: Dual Cameras (Horizontal) - partnership with DxO
    Primary: 16MP f/1.7 Sony IMX 398 - 1.12 µm
    Secondary: 20MP Telephoto (zoom) f/2.6
    Portrait Mode - Smart Capture - Fast AF
    Front Camera: 16MP f/2.0 Sony IMX 371 - 1.0 µm
    WLAN: 2x2 MIMO 802.11b/g/n/ac
    Bluetooth: 5.0
    Bands: Wordwide Cat12/3CA
    USB: 2.0/Type C
    Battery: 3300mAh
    NFC: Enabled
    Dimensions: 152.7 x 74.7 x 7.25 mm
    Weight: 153g (5.4 oz)
    Headphone Jack: Yes :)
    Extra features: DASH charging, Improved HDR, Optical Zoom

    For more information check @dsmonteiro's thread here:
    and the official spec page:

    Which bands/frequencies does the OP5 support?
    FDD LTE: Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
    TDD LTE: Band 38/39/40/41
    TD-SCDMA: Band 34/39
    UMTS(WCDMA): Band 1/2/4/5/8
    GSM: 850/900/1800/1900 MHz

    Does rooting / unlocking bootloader void warranty?
    The technical process of rooting or unlocking the bootloader does not void the warranty of the OnePlus 5. However, we strongly suggest for you to only root or unlock the bootloader of the OnePlus 5 if you are confident that you understand the risks involved.

    By accessing resources regularly unavailable to software, the process may damage your hardware during or after the procedure, which is not covered under warranty. In warranty handling, we will need to verify that any faulty behavior is unrelated to rooting / unlocking first.

    Is there a pre-applied screen protector?
    A standard screen protector is pre-applied (professionally fitted) at the factory as gift and to minimise damage. It is not a premium or tempered glass.

    Will other chargers work with the OnePlus 5?
    Other 5V chargers (and Quick Chargers) should work with the OnePlus 5 but you may not achieve the maximum charging speeds that you can using the included/official DASH adaptor and cable. Therefore, it is recommended to use the DASH adaptor and cable.
    Last edited: Oct 12, 2019

  2. Alvie
    The Lab - OnePlus 5T Reviewer Jun 6, 2017

    Alvie , Jun 6, 2017 :

    How to install ADB and fastboot:

    Filename: adb-setup_1.4.3.exe

    Download this file: Credit @Snoop05


    Locate the file, right click and run as administrator.

    Press Y at each step:


    How to unlock bootloader:

    Make sure to backup important files as unlocking bootloader will wipe files and data on your device.

    After you have installed the drivers, ADB and fastboot, you can proceed to unlocking your bootloader.

    1) Enable USB debugging and OEM unlock

    Go to Settings>About Phone>Tap Build number 7 times.

    Go to Settings>Developer's Options>Enable USB debugging

    Also in Settings>Developer's Options, Enable OEM unlock, type in your PIN/Pattern/Pass code.
    2) Connect your OnePlus 5 to your computer

    Select Always allow from this computer and click OK (You may not get this prompt)
    3) Boot your OnePlus 5 into Bootloader/Fastboot mode (POWER + VOLUME UP)

    4) Whilst in Bootloader/Fastboot mode, connect your OnePlus 5 to your PC and allow the drivers to install.

    5) Open a command window

    For this you have to open a folder
    Hold shift and right click
    Choose Open a command window / PowerShell window


    6) Power off your OnePlus 5 then boot into fastboot mode. (POWER + VOLUME UP)

    7) Connect your OnePlus 5 to your PC via USB.

    8) Run this code to ensure fastboot is working.

    fastboot devices
    If it returns with your serial number you can continue with the process, if not you need to ensure your drivers are correctly setup.

    To unlock your OnePlus, run this code:

    fastboot oem unlock
    This will begin the unlock process on your OnePlus 5 and will come up with a new screen on your device. Choose Yes and it will reboot automatically.
    9) To make sure that the bootloader has been unlocked, reboot the phone into fastboot mode. Open a command window and run this code:

    fastboot oem device-info

    It should return with:

    Device tampered: true (for some people this may say false but still work)
    Device unlocked: true

    How to install custom recovery:
    1) Enable USB debugging

    Go to Settings>About Phone>Tap Build number 7 times.

    Go to Settings>Developer's Options>Enable USB debugging & OEM Unlocking.

    2) Download the TWRP recovery file and place it on your computer:


    [If you want to return to STOCK RECOVERY: Link]

    For whatever recovery you are using make sure to rename it recovery.img and not recovery.img.img

    3) Boot your OnePlus 5 into fastboot mode (POWER + VOLUME UP)

    4) Open a command window in the folder where your recovery.img file is.

    For this you have to open the folder
    Hold shift and right click
    Choose Open a command window


    5) Run this code to flash recovery:

    fastboot flash recovery recovery.img

    6) Boot into recovery by unplugging your phone from the PC and hold POWER and VOLUME DOWN.

    7) Once in recovery, reboot from there (select system) and swipe to disable stock recovery.

    How to root your OnePlus 5:
    First of all, you need to make sure you have a custom recovery installed (check the instructions above)

    1) Save this SuperSU zip or Magisk (Beta) zip to your phone's internal storage:

    SuperSU - Magisk - Magisk Beta
    If you are using normal Magisk, remember to also download Magisk Manager (in same XDA thread as the zip)
    2) Boot into recovery mode (POWER + VOLUME DOWN)

    3) Click Install

    4) Select the SuperSU or Magisk or Magisk Beta and Swipe to confirm flash


    5) Once done, Wipe Dalvik/ART Cache and Cache and reboot

    To verify root, install Root Checker from the Play Store

    How to make a Nandroid Backup with TWRP:
    Nandroid Backups are important as they backup your stock system, so in case you ruin your phone you can roll back to the Nandroid Backup (similar to Windows system image) via TWRP.

    1) To create a Nandroid Backup, enter recovery mode (TWRP)

    2) Select Backup

    3) Select Boot, Recovery, System, Data, Cache and EFS

    4) Swipe to backup (this may take some time)

    5) Once done, reboot to system

    How to backup EFS:
    Credit: @Naman Bhalla
    1) Install Terminal Emulator on your phone and open it up.
    2) Enable root access by entering this code:

    3) Grant SuperSU/Superuser access
    4) Enter these commands:

    dd if=/dev/block/sdf1 of=/sdcard/modemst1.bin bs=512
    dd if=/dev/block/sdf2 of=/sdcard/modemst2.bin bs=512
    5) Go to a file manager and locate the files within your Internal Storage, and back them up to safe places such as your PC, Cloud Storage etc

    Restore EFS Backup:
    Credit: @Funk Wizard @Naman Bhalla
    1) Boot your OnePlus 5 into bootloader/fastboot mode
    2) Connect your OnePlus 5 to your PC using a USB cable
    3) In the folder containing the modemst1.bin and modemst2.bin files, open a command window:

    and click Open command window here

    4) Use these commands to restore your EFS:

    fastboot flash modemst1 modemst1.bin
    fastboot flash modemst2 modemst2.bin

    5) Reboot your phone by using this command:
    fastboot reboot

    You can now disconnect your phone from your PC, and your IMEI should be restored.

    Restore Nandroid Backup:
    Credit: @Funk Wizard @Naman Bhalla
    1. Boot into TWRP Recovery (VOLUME DOWN + POWER)
    2. [Only and Only if you want to restore /system and /data too from the Backup] Wipe > Advanced Wipe > Select Dalvik + System + Data + Cache > Swipe to Wipe. Go back to TWRP Home.
    3. Go to Restore Menu and select the backup you want to restore.
    4. Select the partitions you want to restore.
    5. Swipe to Restore. The process will take some time.
    6. Reboot

    Signed flashable zips:
    These are full ROM zips that can be flashed in stock / custom recoveries. If rooted, you must use a custom recovery and reflash SuperSU/Magisk after flashing ROM.

    Please check this thread HERE

    OTA incremental zips
    These are partial ROM zips that can be flashed in STOCK recovery providing there are no changes to the system.

    Please check this thread HERE

    Stock Recovery:
    Last edited: Nov 23, 2017

  3. Alvie
    The Lab - OnePlus 5T Reviewer Jun 6, 2017

    Alvie , Jun 6, 2017 :

    Jelly scrolling issue:

    This issue has been acknowledged and is probably not fixable via an OTA. If this issue bothers you, then it is recommended to return within the 15 day period of buying the phone.

    OnePlus says “the OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We've received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there's no variance in screens between devices.”

    Calling 911 (Emergency Services) reboots phone:
    This issue has now been fixed with the latest update (4.5.6) - please update immediately.

    If you are still worried and want to see if it works for you, please contact the non-emergency department first and set up a test call.
    Last edited: Aug 7, 2017

  4. Funk Wizard
    Moderator Moderator Jun 21, 2017

    Funk Wizard , Jun 21, 2017 :

    Welcome To
    Questions Answers & Troubleshooting


    This thread has been created to assist the users of Oneplus 5

    Welcome to the Oneplus 5 Q&A thread! You can ask all questions here without the need of background knowledge. This thread is dedicated to solve users problems, so if you don't want to start a new thread for your question, ask it here. Members ready to help will be monitoring this thread and provide answers as soon as possible. A list of supporters will be added here as soon as the thread is getting more answers.

    Users are requested to avoid sending PMs asking for help, Instead, ask your question here in the thread so others can benefit from the solution to your problem as well. If you want to be sure someone particular gets notified of your question, you can tag that user.

    Let's Begin !!
    Last edited: Jun 21, 2017

  5. Funk Wizard
    Moderator Moderator Jun 21, 2017

  6. Funk Wizard
    Moderator Moderator Jun 21, 2017

  7. iNtEnSePL
    KitKat Jun 21, 2017

    iNtEnSePL , Jun 21, 2017 :
    does the dual sim work in DSDS or DSDA mode? SD835 offers both, but does OP5 offer DSDA (Dual SIM Dual Active?)

    .... yes I know, nobody did check that yet...

    edit: I know the answer... scroll down for it ;)
    Last edited: Jun 22, 2017

  8. ieslam
    Cupcake Jun 21, 2017

    ieslam , Jun 21, 2017 :
    will they move the bulk close button because the button that closes all apps is way too close to the home button, and sometimes you misclick.

    and will they allow reversible volume buttons when the screen is tilted?

  9. samuelchan727
    Gingerbread Jun 21, 2017

  10. iskooneplus
    Honeycomb Jun 21, 2017

  11. iNtEnSePL
    KitKat Jun 21, 2017

    iNtEnSePL , Jun 21, 2017 :
    1. it's 6-7 mm distance, how far would you like to have it...
    2. pretty sure they won't, with display on the side it doesn't change a thing, and there is no upside down mode that would require reversed volume controls.

    Ravi BINAVAT and vasgou like this.
  12. Jitesh Saitawadekar
    KitKat Jun 21, 2017

  13. iNtEnSePL
    KitKat Jun 21, 2017

    Ravi BINAVAT likes this.
  14. Qwertan
    Donut Jun 21, 2017

    Qwertan , Jun 21, 2017 :

    Ravi BINAVAT likes this.
  15. iNtEnSePL
    KitKat Jun 21, 2017

  16. iNtEnSePL
    KitKat Jun 21, 2017

    iNtEnSePL , Jun 21, 2017 :
    no and no

    Ravi BINAVAT likes this.
  17. varma246
    Lollipop Jun 21, 2017

    varma246 , Jun 21, 2017 :
    Well well well.... another noob thread.
    @Funk Wizard being real wizard of OnePlus..i kinda liking it.

    Does battery lasts one day or not?

  18. J.armandofj
    Cupcake Jun 21, 2017

    Ravi BINAVAT likes this.
  19. Jitesh Saitawadekar
    KitKat Jun 21, 2017

    Ravi BINAVAT, kevonn95 and iNtEnSePL like this.
  20. iNtEnSePL
    KitKat Jun 21, 2017

    iNtEnSePL , Jun 21, 2017 :
    depending on where you live, if you pass the Arctic Circle in summer you may encounter issues...