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[Q&A] The Ultimate OnePlus 5 Guide - Solutions e.t.c.

  1. M1519190067754 Cupcake Oct 22, 2018


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  2. youbi Portuguese POC Assistant Head Moderator Oct 22, 2018


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  3. M1519190067754 Cupcake Oct 22, 2018


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  4. F1545898703170 Cupcake Dec 27, 2018

    F1545898703170, Dec 27, 2018 :
    Hey guys,

    after I enabled "simulate colour space" in the developer options on my OnePlus 5T, my camera stopped working, only showing a black picture and crashing after about 20 seconds.
    Even as I disabled it, the issue continued. In apps like Snapchat and WhatsApp the camera also didnt work. So I tried some restarts and cleared the cache multiple times with no improvments.
    After that I did a factory reset, thinking that this would solve anything, but it suprisingly didnt. I still got the black camera picture. Because of that I started to think, that my problem is a hardware defect.
    Then the Android Pie update for the 5T released and I downloaded it. After I installed it, I tried the camera again and it WORKED, I could take a few pictures with the camera.
    But when I checked again ten minutes later, suddenly the camera screen was black again and the app crashed. When I checked the camera in Snapchat, only the selfie camera worked, the camera on the back still didnt.

    So now Im pretty confused about this, because the problem cant be a hardware defect, because the camera worked again for a little time. It has to be a software problem, which wasnt solved with the reset.

    Has anyone ideas, what to do to solve this? Thank you:):)
     

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  5. me.khan.yasir Donut Dec 30, 2018

    me.khan.yasir, Dec 30, 2018 :
    thankyou
     

  6. Mayurpatil155 Froyo Dec 30, 2018

    Mayurpatil155, Dec 30, 2018 :
    First of all I would recommend you to use WiFi to download such heavy updates and if it failed then try once again and again if same thing repeats the try to download from the oneplus website and upgrade it manually
     

  7. Mayurpatil155 Froyo Dec 30, 2018

    Mayurpatil155, Dec 30, 2018 :
    Well mine did not turned black after applying white wallpaper
     

  8. me.khan.yasir Donut Dec 30, 2018

    me.khan.yasir, Dec 30, 2018 :
    1546207852481.jpg
    the problem is, i havent recieved an update for Pie . whenever i check it says system is up to date
     

  9. Mayurpatil155 Froyo Dec 30, 2018

    Mayurpatil155, Dec 30, 2018 :
    First of all take backup of your data and then start with the installation and also I've not used the very accurate terms but the steps are right.


    Be on the latest stable version

    Download the latest beta version from oneplus website and store the file in the root directory

    Turn off your device

    Press volume up and power key simultaneously

    Choose preferred language

    Install update from Internal Storage and select the downloaded file

    Reboot.
     

  10. Mayurpatil155 Froyo Dec 30, 2018

    Mayurpatil155, Dec 30, 2018 :
    Try using VPN or Oxygen Updator and if still you don't receive the update then download the package and update it manually
     

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  11. Mayurpatil155 Froyo Dec 30, 2018

    Mayurpatil155, Dec 30, 2018 :
    Let us know what happens
     

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  12. me.khan.yasir Donut Dec 30, 2018

    me.khan.yasir, Dec 30, 2018 :
    Tried VPN (GERMANY) and bingo. got it right away. thanks
     

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  13. Mayurpatil155 Froyo Dec 31, 2018


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  14. sachinsankh Donut Jan 4, 2019

    sachinsankh, Jan 4, 2019 :
    presently i'm on open beta 24, if i want to revert to stable version, i must revert to 9.0.0 or 9.0.1??
     

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  15. Hj2396 Donut Jan 6, 2019

    Hj2396, Jan 6, 2019 :
    can anyone help me with this as in the above screenshot u can see that the google play services in consuming more battery
    is it me or same for all
    1546741064750.jpg
     

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  16. manjufme Cupcake Jan 6, 2019

    manjufme, Jan 6, 2019 :
    after android p update for one plus 5 facing so many problems. sometimes apps are not working. calls not getting disconnected when we hang up. sometimes phone hangs...Apps taking lot of time to open.... how to solve this
     

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  17. Tcat007 Ice Cream Sandwich Jan 6, 2019

    Tcat007, Jan 6, 2019 :
    Try clearing cache and data of GPS
     

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  18. I1510032074961 Cupcake Jan 12, 2019

    I1510032074961, Jan 12, 2019 :
    My home, back and recent buttons are not working. Fingerprint scanner is working fine and touchscreen is also working fine. This started happening after switching on the phone once it got switched off last night.
     

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  19. J1508939041900 Cupcake Jan 12, 2019

    J1508939041900, Jan 12, 2019 :
    I have download OTA update of PIE in oneplus 5 after update i can not update my applications in google play store and also i find some solution but still the promblm is not going and still it not updated.

    give me some solution so i can permanently apply for google play store .
     

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  20. Tcat007 Ice Cream Sandwich Jan 12, 2019

    Tcat007, Jan 12, 2019 :
    Signing out if your Google account, then clearing cache and data of Playstore, then signing back in worked for me.
     

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