Questions regarding using Google DUO

  1. Dbarnes719
    Donut May 23, 2019

    Dbarnes719 , May 23, 2019 :
    I'm curious, does anyone else is Google duo? if so I've noticed that with then use of it and the pop up camera ,( not sure camera releated vs vs app or software) the video of the person I have called freezes 100% of the time, at first I thought that it might just be my phone so I tried with my son's phone and same thing happened, also when using my carriers built in video calling service, the recipients video seems to pixelate and the pop up camera won't stay open , noted I have the TMobile branded device. anyone else experience similar issues??

    Haroldj1590 likes this.
  2. Coastie
    Honeycomb May 23, 2019

    Coastie , May 23, 2019 :
    I used it for the first time the other night, though both ends were using WIFI in different parts of the country, there were no video freezes. When I walked outside further from my wifi, I was told my received video began to pixelate, but once back inside, it recovered pretty quickly. Didn't disconnect to try mobile data. Global version in US.

    Dbarnes719 and FugiTive_Legacy like this.
  3. Dbarnes719
    Donut May 23, 2019

    Dbarnes719 , May 23, 2019 :
    that's what's up, I'm wondering if its just my phone, I hope not would hate to have to get a warranty replacement sooooooo soon

  4. Cervantes
    Lollipop Moderator May 23, 2019

    Cervantes , May 23, 2019 :
    With wifi works the google duo call can be a network problem
    You can try the whatsapp video call: by wifi and network

    buntycubal likes this.
  5. dgks1
    Gingerbread May 24, 2019

    dgks1 , May 24, 2019 :
    I have the same problem. Video on hangouts, Whatsapp etc. works great. But when calling via Google Duo the other person's video freezes. I am in the USA on AT&T, but using wifi for those calls

    Dbarnes719 likes this.
  6. Dbarnes719
    Donut May 24, 2019

    Dbarnes719 , May 24, 2019 :
    that's what I was thinking at first , but it works on my pixel 2 xl..... I'm thinking the op needs a software update to fix these issues.

  7. Dbarnes719
    Donut May 24, 2019

    Dbarnes719 , May 24, 2019 :
    k so it's not just me. I was thinking I might do a warranty through TMobile but seems like the issue won't be fixed by doing so smh

    dgks1 likes this.
  8. dgks1
    Gingerbread May 24, 2019

    Haroldj1590 and Dbarnes719 like this.
  9. V1558107279989
    Donut May 29, 2019

  10. Dbarnes719
    Donut May 29, 2019

    Dbarnes719 , May 29, 2019 :
    I switched back to my pixel 2xl , hoping either OP or T-Mobile address this soon, otherwise I'll be returning the phone hahah love the phone otherwise but video calls are pretty important part of any phone these days lol