1
random restarts after latest update

  1. sirgeorge1973
    Froyo Aug 8, 2018

    sirgeorge1973 , Aug 8, 2018 :
    hey there after latest update I got two times my phone shut down and one time restarted.anyone else the same issue??
     

    #1
    Shashank H likes this.
  2. RASTAVIPER
    Jelly Bean Aug 9, 2018

    RASTAVIPER , Aug 9, 2018 :
    And let me guess.
    You never thought of having a factory reset after having these problems.
     

    #2
    M1533849387676 likes this.
  3. Shashank H
    Gingerbread Aug 9, 2018

    Shashank H , Aug 9, 2018 :
    i think it doesn't restart on it's on its gets freezes and you press power button for 10 seconds then it start?
     

    #3
  4. JosephB99
    Gingerbread Aug 9, 2018

    JosephB99 , Aug 9, 2018 :
    Was your hotspot on during that time? Because I face this issue when my hotspot is on.
     

    #4
  5. Pihraija
    Cupcake Aug 9, 2018

    Pihraija , Aug 9, 2018 :
    Yeah I had the same problem, but my restarts are random.. Two-three times every three-five days...
     

    #5
  6. shubhamsingh55
    Honeycomb Aug 9, 2018


    #6
  7. E1528567366044
    Cupcake Aug 9, 2018

    E1528567366044 , Aug 9, 2018 :
    i have this problem too and factory reset through the recovery doesn't help
     

    #7
  8. izzykasha
    Lollipop Aug 9, 2018

    izzykasha , Aug 9, 2018 :
    so here are the steps

    1) cache clear
    2) try phone again
    4) backup phone
    4) full data and all wipe
    5) try phone again
    6) flash a clean rom to the phone
    7) try phone again
    8) consider hardware issue

    Also make sure any bugs you are having are notified to oneplus bug hunting team

    https://forums.oneplus.com/feedback/
     

    #8
  9. RASTAVIPER
    Jelly Bean Aug 10, 2018

    RASTAVIPER , Aug 10, 2018 :
    Are u sure it's the same with factory reset through the settings?
    If factory reset didn't solve the problem, then it's probably a hardware failure.
     

    #9
  10. E1528567366044
    Cupcake Aug 10, 2018

    E1528567366044 , Aug 10, 2018 :
    i haven't try to reset the phone through settings, but through built in recovery. I suppose smartphone restarts after installing any app from the google play. I don't think it's a hardware problem because my phone has never been damaged and a lot of op3 users has this problem
     

    #10
  11. RASTAVIPER
    Jelly Bean Aug 10, 2018

    RASTAVIPER , Aug 10, 2018 :
    Where did u read that many users have this problem??
     

    #11
  12. E1528567366044
    Cupcake Aug 10, 2018

    E1528567366044 , Aug 10, 2018 :
    i've been scrolling this forum for 1 month and have seen at least 10 threads about random restarts
     

    #12
  13. RASTAVIPER
    Jelly Bean Aug 10, 2018

    RASTAVIPER , Aug 10, 2018 :
    And if you scroll it more, u will find dozen more about heat, drain and other issues.
    Nothing to do with the updates whatsoever.
    People will always complain about the update even if it's their actions creating the problems.
     

    #13
  14. sirgeorge1973
    Froyo Aug 12, 2018

    sirgeorge1973 , Aug 12, 2018 :
    I didn't make a factory reset cause I don't have time to set my phone again.what I did was to empty the battery and recharge it till 100% again.since my last post everything works great again.rhis is not the original battery,I have already changed from eBay.i have ordered a new one to check if this one is defective
     

    #14
  15. sirgeorge1973
    Froyo Aug 12, 2018

    sirgeorge1973 , Aug 12, 2018 :
    no it just restarts by itself.no button pressed
     

    #15
  16. sirgeorge1973
    Froyo Aug 12, 2018

    sirgeorge1973 , Aug 12, 2018 :
    no hotspot using
     

    #16
  17. JosephB99
    Gingerbread Aug 12, 2018

    JosephB99 , Aug 12, 2018 :
    okay then not the issue that I'm having!
     

    #17