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[Submitted] RCS (Chat) no longer works after OxygenOS 11 update

  1. G1600564367542
    Cupcake Oct 13, 2020

    G1600564367542 , Oct 13, 2020 :
    Open Google Messaging App, click 3 dot (hamburger) menu, select settings
    Click Chat Features
    See message about this device does not support chat at this time (It did in the previous version)
     

    #1
  2. Wasdensc
    Eclair Oct 13, 2020

    Wasdensc , Oct 13, 2020 :
    Same problem. It was working fine 3 minutes ago before I did the update. Now it isn't recognizing that it can do RCS. Very frustrating as I am missing messages from my wife because her Pixel is sending all of her messages to my phone as RCS.
     

    #2
  3. Suhas Klkrn555
    OnePlus Bug Hunter Staff Member Oct 13, 2020

    Suhas Klkrn555 , Oct 13, 2020 :
    Thanks for the logs. I’ve passed on the information to the relevant team and will get back to you in case of any further updates.

    Thanks & Regards,
    Suhas.
     

    #3
  4. nawazdj
    Eclair Oct 16, 2020


    #4
  5. G1600564367542
    Cupcake Oct 19, 2020

    G1600564367542 , Oct 19, 2020 :
    I got a voicemail from OnePlus support asking if it had been fixed, But there have been no updates available to download so not sure what might have changed. I saw other users of other devices having similar issues but the methods suggested did not resolve the problem.
     

    #5
  6. J1601483340253
    Cupcake Oct 20, 2020

    J1601483340253 , Oct 20, 2020 :
    Also the exact same problem (Fi, OnePlus 8 Pro). I've tried everything short of factory resetting the phone. It was working totally fine before Oxygen 11 update. I'm really frustrated.
     
    Last edited: Oct 20, 2020

    #6
  7. Wasdensc
    Eclair Oct 20, 2020


    #7
    J1601483340253 likes this.
  8. willi_hyde
    Cupcake Oct 21, 2020

    willi_hyde , Oct 21, 2020 :
    I'm having this same issue. I've tried all the cache clearing, carrier service uninstalling tricks I could find but nothing is working. What's worse is I'm missing texts from people. This is only happening with people that also have RCS. I have a feeling the system is still trying to use RCS even if it's not currently functioning on my device.

    (Google Fi, OnePlus 8 Pro, Oxygen 11)
     

    #8
    J1601483340253 likes this.
  9. J1601483340253
    Cupcake Oct 21, 2020

    J1601483340253 , Oct 21, 2020 :
    Update: I even factory reset my phone. Had to re-set everything up, and it's still not working.
     

    #9
    willi_hyde likes this.
  10. FlugzeugSK
    Honeycomb Oct 23, 2020


    #10
    willi_hyde likes this.
  11. Xeonan
    Donut Oct 24, 2020

    Xeonan , Oct 24, 2020 :
    Another User with the same issue said that there is an OTA update rolling out soon to fix the problem. There wasn't a specified date just soon.
     

    #11
  12. thatdidnthurt
    Froyo Oct 26, 2020


    #12
  13. bdubs4200
    Eclair Nov 8, 2020

    bdubs4200 , via OnePlus 8 Pro , Nov 8, 2020 :
    Same here. Ironically my wife is on a OnePlus 8 with Android 11 and WORKING RCS. Me on OnePlus 8 pro Android 11 no RCS. Wtf. We both are on Google fi
     

    #13
  14. bwillie76
    Cupcake Nov 12, 2020

    bwillie76 , Nov 12, 2020 :
    Idential issue as bdubs4200. can't get chat fetures to work either. Have been on with tmobile and no help. they are sending a new sim card as a last hope to try and break the connection with the chat software that Google Messages uses for RCS.
     

    #14
  15. FlugzeugSK
    Honeycomb Nov 12, 2020

    FlugzeugSK , Nov 12, 2020 :
    Mine 8Pro started working without any interaction. i suppose that there is no issue on OP´s side.
     

    #15
  16. CalebS3
    Cupcake Nov 12, 2020

    CalebS3 , Nov 12, 2020 :
    Did it get you a notification or did you go into messages and check to see that it's now working?
     

    #16
  17. FlugzeugSK
    Honeycomb Nov 12, 2020

    FlugzeugSK , via OnePlus 8 Pro , Nov 12, 2020 :
    no notification... i left it without touching, and after maybe week untouched i checked and it was provisioned...
     

    #17
  18. thatdidnthurt
    Froyo Nov 17, 2020


    #18
  19. Stadsport
    Froyo Nov 19, 2020

    Stadsport , Nov 19, 2020 :
    OnePlus 8 Pro on Google Fi, RCS is also broken for me. I've tried every combination of updating, uninstalling updates, resetting, clearing cache, clearing data, trying Messages Beta, APN settings, everything.
     

    #19
  20. OtakuSupreme
    Donut Nov 20, 2020

    OtakuSupreme , Nov 20, 2020 :
    Also not working for me. Might try to request a new sim card from google fi to see if this will resolve the issue.
     

    #20