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really really really slow support response Jul 30, 2014

  1. pac757
    Honeycomb Jul 30, 2014

    pac757 , Jul 30, 2014 :
    That's true but it is to bad that someone would have to go through PayPal to get a company to do what they should do for their customers, they need to prioritize there support tickets, defective phones and refunds first, then last would be general questions and they need to ignore people using support as a way to ask for an invite. If people are using the support ticket to ask for an invite then those people would not have an IMEI number filled out in the support ticket, that would be a good filter for OnePlus to use to just ignore a ticket without an IMEI number
     
    #41

  2. magnum
    Gingerbread Jul 30, 2014

    magnum , Jul 30, 2014 :
    That's just an excuse for not responding...in my opinion. Like you said there are many solutions for this problem !!
     
    #42

  3. snorrski
    Honeycomb Jul 30, 2014

    snorrski , Jul 30, 2014 :
    And fairness. Why award someone for being irritating?
     
    #43
    pac757 likes this.

  4. brittonraya
    Lollipop Jul 30, 2014

    brittonraya , Jul 30, 2014 :
    In not convinced there's anybody employed in support. I picture an empty room with 3 telephones. Of course I doubt that's what's really happening though. Probably just swamped with thousands of tickets.
     
    #44
    pac757 likes this.

  5. Nappzy
    Honeycomb Jul 30, 2014

    Nappzy , Jul 30, 2014 :
    Source? And why aren't they just ignoring those, or prioritize "real" tickets?
     
    #45
    pac757 likes this.

  6. jk798
    Eclair Jul 30, 2014

    jk798 , Jul 30, 2014 :
    Dont sell the phone that cheap open up a
    PayPal dispute tell paypal one plus gave you a defective device and will not give you a
    replacement and that you requested RMA for refund but they have not responded.
    Trust ya'll get your money back PayPal never dissapoints.
     
    Last edited: Jul 30, 2014
    #46

  7. raijmanj
    Honeycomb Jul 30, 2014

    raijmanj , Jul 30, 2014 :
    This is what I've been telling others. PayPal does not disappoint. You can also request your bank to file a chargeback with PayPal.
     
    #47
    jk798 likes this.

  8. unknown00
    Honeycomb Jul 30, 2014

    #48

  9. unknown00
    Honeycomb Jul 30, 2014

    #49

  10. nem3sis
    Jelly Bean Jul 30, 2014

    nem3sis , Jul 30, 2014 :
    Give them time. I know sounds horrible to give them more time but let's try to see it from their POV, people spamming mailboxes with begging mails for invites, server crashing and the whole company are like, how many 30 employees?

    They'll be back at you for sure.
     
    #50

  11. unknown00
    Honeycomb Jul 31, 2014

    #51
    man_unown and pac757 like this.

  12. pac757
    Honeycomb Jul 31, 2014

    #52

  13. riffraff81
    KitKat Jul 31, 2014

    riffraff81 , Jul 31, 2014 :
    they're back-logged and understaffed. they're not going to be able to get to 1 millions support tickets in 24 hours.

    it is what it is.
     
    #53

  14. jolson23
    Eclair Jul 31, 2014

    jolson23 , Jul 31, 2014 :
    File a report with Pay Pal at ONCE do not wait.
     
    #54

  15. man_unown
    Gingerbread Jul 31, 2014

    #55

  16. jerryeight
    Honeycomb Jul 31, 2014

    #56

  17. aamircute3
    Gingerbread Jul 31, 2014

    aamircute3 , Jul 31, 2014 :
    They're a company that started less than a year ago. What did you expect? Live chat support? o_O
     
    #57

  18. man_unown
    Gingerbread Jul 31, 2014

    #58

  19. unknown00
    Honeycomb Aug 1, 2014

    #59

  20. super_aka
    Gingerbread Aug 1, 2014

    super_aka , Aug 1, 2014 :
    I am not suprised if their support is a nightmare. Threats can be closed in minutes by admin but they ignore customers screaming with issues.
     
    #60
    Bruce Lee likes this.

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