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Rear Camera issue one plus 5T

  1. Nishit12
    Donut Dec 31, 2018

    Nishit12 , Dec 31, 2018 :
    [Update] - Visited official service center of one plus, the replac d camera , still no luck.They are asking to replace motherboard which is costing me hefty.
    Does this problem seems related to motherboard ?
    Now the camera opens but nothing happens also front camera is not working in camera app
    Front camera works in Instagram.



    I am not able to use rear camera in my one plus 5T and whenever I open my camera it's just vertical lines and then camera force closes. I restarted the mobile couple of times and cleared cache of camera , but the same issue persist.
    Not able to open camera in any of the third party application as well( insta,Snapchat,etc) .Front cam working as expected.
    Updated to Android P but still no luck.
    1546271857100.jpg

    1546271857167.jpg

    Attached samples of error. Please help.
     
    Last edited: Mar 16, 2019

    #1
  2. stark2991_PL
    KitKat Dec 31, 2018

    stark2991_PL , Dec 31, 2018 :
    Lets wrap this up
    - issue was present on Oreo and it's still present on Pie
    - issue is present in different camera apps
    - clearing cache didn't help
    Is that right?
    So when did it start to happen? Does it happen everytime?
    Have you tried a factory reset?
     

    #2
  3. Nishit12
    Donut Dec 31, 2018

    Nishit12 , Dec 31, 2018 :
    It started happening from yesterday all of the sudden after I took a 4k video
    tried below steps:
    - Wiped cache from recovery
    - Updated to android Pie because I thought updating might solve this issue
    - Did factory data reset and wiped all data completely
    - downloaded open camera application and when I open it says "serious camera issue"

    I am able to use front cam and not the rear cam.

    Still I am facing the same issue. I think it's an hardware issue.Now the problem is I haven't taken extended warranty.Is that any possibility that I can buy extended warranty now? My warranty expired on 9 Dec 2018

    see attached for more details.
    1546276308355.jpg
     

    #3
  4. stark2991_PL
    KitKat Dec 31, 2018

    stark2991_PL , Dec 31, 2018 :
    I think so too.
    No, it can be bought only with a phone.
    Contact with support, they will tell you what are your options. It shouldn't cost you much.
     

    #4
    Nishit12 likes this.
  5. Nishit12
    Donut Mar 16, 2019

    Nishit12 , Mar 16, 2019 :
    My camera is not working since 10-15 days. Just gives black background .Visited official service center of one plus, the replaced the camera unit but still no luck.
    1552734856837.jpg
    .They are asking to replace motherboard which is costing me hefty.
    Does this problem seems related to motherboard ?
    Now the camera opens but nothing happens also front camera is not working in camera app
    Front camera works in Instagram.
    Previously issue not used be persistent.But now it's an permanent problem .
     

    #5
  6. Jacek Pecka
    Ice Cream Sandwich Mar 16, 2019

    Jacek Pecka , Mar 16, 2019 :
    You've been in "official service center of one plus".
    They should know what they're doing.

    It's weird that camera works in 3rd party app but not in the default.

    It might be camera app issue only.

    Did you try to clear cache for camera app?
    Did you try to reinstall the app?

    I know - it's not suggested but did you clean the cache in recovery mode?

    at the end:
    Did you try a clean install?

    And the most important:
    What OS?
    Stable or Beta?
     

    #6
  7. Nishit12
    Donut Mar 16, 2019

    Nishit12 , Mar 16, 2019 :
    Tried everything u mentioned. Rear camera is not working in any camera app. I went to the official service center mentioned on servify app and website
     

    #7
  8. Jacek Pecka
    Ice Cream Sandwich Mar 16, 2019

    Jacek Pecka , Mar 16, 2019 :


    Nishit12

    Tried everything u mentioned. Rear camera is not working in any camera app. I went to the official service center mentioned on servify app and website​


    If you did everything then I think you have to visit them again or contact with 1+ support via website before you will replace the mobo in that center.

    We're only users here the same as you.

    It's only device and it can died or be faulty in any time unfortunately.

    You didn't answer - are you on Beta or Stable OS?
     

    #8
  9. pablofg1978
    Spanish POC Assistant Head Moderator Mar 16, 2019

    pablofg1978 , Mar 16, 2019 :
    Thread merged, please dont create duplicate threads
     

    #9
  10. Nishit12
    Donut Mar 16, 2019

    Nishit12 , Mar 16, 2019 :
    stable
     

    #10
  11. R1578917524243
    Cupcake Jan 27, 2020


    #11
  12. R1578917524243
    Cupcake Jan 27, 2020

    R1578917524243 , Jan 27, 2020 :
    bhai mera bhi 20 din se aaisa hi show ho rha h
     

    #12
  13. R1578917524243
    Cupcake Jan 27, 2020

    R1578917524243 , Jan 27, 2020 :
    aapki problem solve ho jaye to mujhe bhi bta dena
     

    #13
  14. Nishit12
    Donut Jan 27, 2020

    Nishit12 , Jan 27, 2020 :
    hardware problem hai...issue solve nahi hua ...Need to change motherboard
     

    #14
  15. R1578917524243
    Cupcake Jan 27, 2020


    #15