Rear camera Not working properly

  1. faarishk
    Cupcake May 19, 2018

    faarishk , May 19, 2018 :
    The rear camera on my One Plus 3 is not working properly. I'm getting unclear photos these days. Front camera is fine.
    I even tried third party camera applications. But no use.
    Is it any software issue or any physical damage?
    If any one knows about it, pls help.

  2. the_o2
    OnePlus 9 Series Expert Community Expert May 19, 2018

    the_o2 , May 19, 2018 :
    That's lens issue, go to service center and change it, they change it free of cost as I read in many threads..

    faarishk likes this.
  3. suresuma
    Cupcake May 20, 2018

    suresuma , May 20, 2018 :
    I had a similar issue with the lens but the centre charged me 3200 ₹

    faarishk likes this.
  4. the_o2
    OnePlus 9 Series Expert Community Expert May 20, 2018

    the_o2 , May 20, 2018 :
    This is what I am seeing in many posts

    faarishk likes this.
  5. gurubs
    Cupcake May 20, 2018

    gurubs , May 20, 2018 :
    Service center changed it free of cost though device was out of warranty.

  6. Amjad Siddiqi
    Gingerbread May 20, 2018

    Amjad Siddiqi , May 20, 2018 :
    for me rear camera has stopped working all of a sudden, and the flashlight along with that. i had factory reset(completely erased everything) the phone and it was working again, but only for a day and stopped working again. i factory reset(complete erase) again and it didn't work out this time.
    i yet have to take it to a OnePlus service centre.

    i don't know what is the issue, but i m guessing its something to do with the software, because i care for my phone and its still in mint condition. its been 1year and 2 months since i bought it.

    the flash doesn't work with the "v" gesture, instead the phone crashes and restarts. but the flash works in *#808# flash test. and also in the *#808# test the selfie camera is registering as rear camera.

    also in apps other than camera app, every picture taken become a green screen.

  7. faarishk
    Cupcake May 23, 2018

    faarishk , May 23, 2018 :
    thank you