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8

Reason why not to purchase a OP2 Oct 22, 2015

Toblerone86 · Oct 23, 2015

Toblerone86 , Oct 23, 2015 :

Holy crap.... I'm literally a few hours from ordering one. Maybe not so much anymore

Deactivated User · Oct 23, 2015

Deactivated User , Oct 23, 2015 :

Apologies, this post has been deleted by author.

Baymax · Oct 23, 2015

Baymax , Oct 23, 2015 :

Deactivated User said: ↑

Apologies, this post has been deleted by author.
Click to expand...

A game doesn't make a season though. A launch is one game. If you look at the OnePlus One by the end of last year, heck... Even the beginning of this year! It was the best phone you could get with the budget price of $350. did it have features some wanted? Of course it did. Was it perfect? The answer here is "What truly is perfect?; nothing is perfect. Does all this mean the OnePlus One was a bad phone? Of course not. Everyone is entitled to his/her own opinion though. Every phone has its flaws.

Atom Smasher · Oct 23, 2015

Atom Smasher , Oct 23, 2015 :

I would never allow myself to get that upset over a phone purchase. There just is no need. Simply stated, request a refund and purchase a Nexus 6P or even the 5X if funds are tight. Life is too short. It does appear that OnePlus is dropping the ball too often on the customer service end of their business. Hope this all gets sorted out for you in the long run.

Deactivated User · Oct 23, 2015

Deactivated User , Oct 23, 2015 :

Apologies, this post has been deleted by author.

Baymax · Oct 23, 2015

Baymax , Oct 23, 2015 :

Deactivated User said: ↑

Apologies, this post has been deleted by author.
Click to expand...

I have my reasons to say this. In order to confirm my research I need at least til the New Year. One thing about research is it can often be long term and not immediate. The answers one seeks will come in time. Just watch it all unfold. Though the signs are starting to show. The X Pure/Style has been overheating on multiple people, and the customer service is now outsourced to third party since Lenovo took the reins, and also the UI and software has been known to be quite sluggish. Is there a such thing as too vanilla when it comes to Android? That all being said. My statement will stand as asking the question "What really is perfect?"

OnePlus 2 also has multiple flaws.

Gaudon · Oct 23, 2015

Gaudon , Oct 23, 2015 :

kevinhome said: ↑

I asked them to send a replacement and pick-up the faulty phone at the same time, this way I’m not without a phone. Their answer was I HAVE TO PAY THE FULL COST OF THE REPLACEMENT NEW PHONE AND WHEN THEY RECEIVE TO OLD PHONE BACK THEY WOULD THEN REFUND ME!! This company is a joke!!
Click to expand...

Don't get me wrong, I'm not one that would jump to defend OnePlus support. However, this is pretty standard and how cross-shipping works for a plethora of companies. This isn't unique to OnePlus and many others (Logitech, LG, Google, NCIX, TigerDirect, Newegg, etc) do the same thing.

Deactivated User · Oct 23, 2015

Deactivated User , Oct 23, 2015 :

Apologies, this post has been deleted by author.

baltiets · Oct 23, 2015

baltiets , Oct 23, 2015 :

kevinhome said: ↑

My story of a shit phone and a very shit and long and drawn out shit service.
I use the words shit as this is the only word I can use without offending others, as there are so many other words that I wish to use but will not. Why? Because the other words are vey offensive.

My story so far.
For many many months approximately 18 months the date I first wanted to purchase the OP1, but like some many others, I just couldn’t receive an invite. But this all changed when I started to follow the news of the OP2. Great a new model and my luck changed.
On the 10th of September I received my invite and without hesitation I purchased within hours the OP2 plus extras.

One the 16/09/2015 I received my very own OP2 in its very nice red box. I can only describe it was like Christmas had come early. That was 33 days ago!!!! Out of the 33 day I have had the phone 32 of them have been ...wait for it...total upset, disappointment, frustration, time wasting, anger, waste of money and did I say anger! Yes anger anger anger.

In the box when you receive the phone are 4 items! 1x phone, 1x power adaptor, 1x cable and 1x booklet. Forget the booklet. Out of the remaining 3 items 2 of them have failed. “ tickets raised starting on day 2. The phone doesn’t work correctly and the cable stopped working.
Bad luck you may say, 32 days out of 33 and still the issues go on.

The Cable
Poor service doesn’t even describe what has gone on. It took over 2 weeks and 14 messages back and forth to resolve the faulty cable that was supplied with the phone. Plus photos being requested plus video too of the cable. PLUS I had to purchase my own type-c cable from another supplier until the cable issue was sorted.

The Phone
Issues started day 1 with Google stock apps shipped with the phone not responding correctly or NOT working. Faults raised on day 2 - 17th September. Since then there has been 42 message/emails sent and received. Photo sent of screen shots, videos sent plus 5 hours of a remote session with tech support changing adding patches to the phone, flashing of the ROM and installing the NEW Oxygen 2.2.0.2 software. BY THE WAY if anyone wants a copy of the NEW Oxygen 2.2.0.2 give me a shout and I’ll send you a copy!

I have spent many hours of personal time writing emails providing feedback on request and answering questions when asked. In fact some questions have been asked 2 or 3 time,... why? It’s because the many different tech support guys don’t bother reading what was updated in the notes and waste even more time asking the same questions over again.

My phone calls are now recorded with many hours of conversation with tech guys, supervisors and manages all providing a poor service. And yes manages too. Today I should have received a planned phone call from a manager telling me what that plan to do next. The call was arranged 2 days ago for 6:30 GMT for today. That time came and went and almost 2 hours later I’m having to call them and see why I didn’t receive the call. What was I told by the manager ?? I FORGOT I’VE BEEN ON HOLIDAY.

There you have it SHIT PHONE AND SHIT SERVICE.

And yes the phone STILL isn’t sorted. I will be making a YouTube video tomorrow talking about the OP SHIT company and OP2 SHIT Phone and OP SHIT service.

By the way I’ve asked for my FULL money back (refund) including the money I spent on accessories of which STILL haven’t been opened or used.

I’m sure the phone works great for many and it looks a nice phone too, But only if you get one that works!!!!!!!!!!!!!!!!!!!
Click to expand...

In my situation it took 15 days and 4 emails with screen captures and pictures to get approval to ship my phone back for a refund. I did not chat or call them and from the beginning insisted on a full refund. Will see how long it will take to get my money back. I just shipped phone today.

demongokul · Oct 23, 2015

demongokul , Oct 23, 2015 :

You were just unlucky.

lucifercipher · Oct 23, 2015

lucifercipher , Oct 23, 2015 :

muyfresco said: ↑

thanks i won´t bay a op2 because several people report problems and very bad support
Click to expand...

There is no support at all.

joesweeney413 · Oct 23, 2015

joesweeney413 , Oct 23, 2015 :

kevinhome said: ↑

My story of a shit phone and a very shit and long and drawn out shit service.
I use the words shit as this is the only word I can use without offending others, as there are so many other words that I wish to use but will not. Why? Because the other words are vey offensive.

My story so far.
For many many months approximately 18 months the date I first wanted to purchase the OP1, but like some many others, I just couldn’t receive an invite. But this all changed when I started to follow the news of the OP2. Great a new model and my luck changed.
On the 10th of September I received my invite and without hesitation I purchased within hours the OP2 plus extras.

One the 16/09/2015 I received my very own OP2 in its very nice red box. I can only describe it was like Christmas had come early. That was 33 days ago!!!! Out of the 33 day I have had the phone 32 of them have been ...wait for it...total upset, disappointment, frustration, time wasting, anger, waste of money and did I say anger! Yes anger anger anger.

In the box when you receive the phone are 4 items! 1x phone, 1x power adaptor, 1x cable and 1x booklet. Forget the booklet. Out of the remaining 3 items 2 of them have failed. “ tickets raised starting on day 2. The phone doesn’t work correctly and the cable stopped working.
Bad luck you may say, 32 days out of 33 and still the issues go on.

The Cable
Poor service doesn’t even describe what has gone on. It took over 2 weeks and 14 messages back and forth to resolve the faulty cable that was supplied with the phone. Plus photos being requested plus video too of the cable. PLUS I had to purchase my own type-c cable from another supplier until the cable issue was sorted.

The Phone
Issues started day 1 with Google stock apps shipped with the phone not responding correctly or NOT working. Faults raised on day 2 - 17th September. Since then there has been 42 message/emails sent and received. Photo sent of screen shots, videos sent plus 5 hours of a remote session with tech support changing adding patches to the phone, flashing of the ROM and installing the NEW Oxygen 2.2.0.2 software. BY THE WAY if anyone wants a copy of the NEW Oxygen 2.2.0.2 give me a shout and I’ll send you a copy!

I have spent many hours of personal time writing emails providing feedback on request and answering questions when asked. In fact some questions have been asked 2 or 3 time,... why? It’s because the many different tech support guys don’t bother reading what was updated in the notes and waste even more time asking the same questions over again.

My phone calls are now recorded with many hours of conversation with tech guys, supervisors and manages all providing a poor service. And yes manages too. Today I should have received a planned phone call from a manager telling me what that plan to do next. The call was arranged 2 days ago for 6:30 GMT for today. That time came and went and almost 2 hours later I’m having to call them and see why I didn’t receive the call. What was I told by the manager ?? I FORGOT I’VE BEEN ON HOLIDAY.

There you have it SHIT PHONE AND SHIT SERVICE.

And yes the phone STILL isn’t sorted. I will be making a YouTube video tomorrow talking about the OP SHIT company and OP2 SHIT Phone and OP SHIT service.

By the way I’ve asked for my FULL money back (refund) including the money I spent on accessories of which STILL haven’t been opened or used.

I’m sure the phone works great for many and it looks a nice phone too, But only if you get one that works!!!!!!!!!!!!!!!!!!!
Click to expand...

You need a hug? Never had a single issue with my One or Two

lucifercipher · Oct 23, 2015

lucifercipher , Oct 23, 2015 :

kevinhome said: ↑

All my kids are iPhone users but me I love Android. My old phone was Nexus and before that HTC. Its looking like back to Nexus. Funny thing happened on day 3 when the problems started with the OP2. I’m a contractor for Google and I spoke the tech guys here in the UK, as I’m lucky enough to have a direct dial number. I asked them what they thought the issue could be as it started with stock messenger. Guess what their first reply was? Shouldn’t have wasted my money with OP! They also said Oxygen OS is not stable and they know of all sorts of issues. I took it at that time with a pinch of salt and took no notice as it was only day 3. Only if I had taken note.
Click to expand...

Same here. Wanted to give OnePlus a change and so far its pretty bad experience but its just me that i will wait for another update or two to fix the issues. If not, i will literally break this device and send it to OnePlus with a note to shove it up their a** .

firefly5 · Oct 26, 2015

firefly5 , Oct 26, 2015 :

Baymax said: ↑

A game doesn't make a season though. A launch is one game. If you look at the OnePlus One by the end of last year, heck... Even the beginning of this year! It was the best phone you could get with the budget price of $350. did it have features some wanted? Of course it did. Was it perfect? The answer here is "What truly is perfect?; nothing is perfect. Does all this mean the OnePlus One was a bad phone? Of course not. Everyone is entitled to his/her own opinion though. Every phone has its flaws.
Click to expand...

chuckufarleys said: ↑

Well, since they've had two failed Seasons(launches) in a row, I would say yes.
Click to expand...

A product launch is obviously important for a company and OP should be taking them quite seriously. Even with two strikes against them, I do hope that they'll be around for another try. Unfortunately, some people never learn.

Nothing is perfect but a company should at least try to meet their customers half way. It's not acceptable to wait over a month to get your essentially brand new defective phone replaced.

gauravasurfriend · Oct 26, 2015

gauravasurfriend , Oct 26, 2015 :

i have op2 invite if anyone wants email me at gksolanki.1992@gmail.com

NRG · Oct 26, 2015

NRG , Oct 26, 2015 :

Poor customer service seems to be the case with just about everyone. OnePlus is only good at marketing products, not at taking care of customers after they get your money. I have filed a complaint with PayPal. I am submitting a complaint with the Better Business Bureau here in the US. I am about to file a civil lawsuit here in California for breach of contract, since OnePlus decided to ignore my requests for a refund. The phone I returned was delivered to the warehouse over a week ago. Since then they do not respond to my messages. So now they can send an attorney to answer questions to a judge!

Kartik Kashyap · Oct 26, 2015

Kartik Kashyap , Oct 26, 2015 :

kevinhome said: ↑

My story of a shit phone and a very shit and long and drawn out shit service.
I use the words shit as this is the only word I can use without offending others, as there are so many other words that I wish to use but will not. Why? Because the other words are vey offensive.

My story so far.
For many many months approximately 18 months the date I first wanted to purchase the OP1, but like some many others, I just couldn’t receive an invite. But this all changed when I started to follow the news of the OP2. Great a new model and my luck changed.
On the 10th of September I received my invite and without hesitation I purchased within hours the OP2 plus extras.

One the 16/09/2015 I received my very own OP2 in its very nice red box. I can only describe it was like Christmas had come early. That was 33 days ago!!!! Out of the 33 day I have had the phone 32 of them have been ...wait for it...total upset, disappointment, frustration, time wasting, anger, waste of money and did I say anger! Yes anger anger anger.

In the box when you receive the phone are 4 items! 1x phone, 1x power adaptor, 1x cable and 1x booklet. Forget the booklet. Out of the remaining 3 items 2 of them have failed. “ tickets raised starting on day 2. The phone doesn’t work correctly and the cable stopped working.
Bad luck you may say, 32 days out of 33 and still the issues go on.

The Cable
Poor service doesn’t even describe what has gone on. It took over 2 weeks and 14 messages back and forth to resolve the faulty cable that was supplied with the phone. Plus photos being requested plus video too of the cable. PLUS I had to purchase my own type-c cable from another supplier until the cable issue was sorted.

The Phone
Issues started day 1 with Google stock apps shipped with the phone not responding correctly or NOT working. Faults raised on day 2 - 17th September. Since then there has been 42 message/emails sent and received. Photo sent of screen shots, videos sent plus 5 hours of a remote session with tech support changing adding patches to the phone, flashing of the ROM and installing the NEW Oxygen 2.2.0.2 software. BY THE WAY if anyone wants a copy of the NEW Oxygen 2.2.0.2 give me a shout and I’ll send you a copy!

I have spent many hours of personal time writing emails providing feedback on request and answering questions when asked. In fact some questions have been asked 2 or 3 time,... why? It’s because the many different tech support guys don’t bother reading what was updated in the notes and waste even more time asking the same questions over again.

My phone calls are now recorded with many hours of conversation with tech guys, supervisors and manages all providing a poor service. And yes manages too. Today I should have received a planned phone call from a manager telling me what that plan to do next. The call was arranged 2 days ago for 6:30 GMT for today. That time came and went and almost 2 hours later I’m having to call them and see why I didn’t receive the call. What was I told by the manager ?? I FORGOT I’VE BEEN ON HOLIDAY.

There you have it SHIT PHONE AND SHIT SERVICE.

And yes the phone STILL isn’t sorted. I will be making a YouTube video tomorrow talking about the OP SHIT company and OP2 SHIT Phone and OP SHIT service.

By the way I’ve asked for my FULL money back (refund) including the money I spent on accessories of which STILL haven’t been opened or used.

I’m sure the phone works great for many and it looks a nice phone too, But only if you get one that works!!!!!!!!!!!!!!!!!!!
Click to expand...

Wow man! What a great post. I don't have any of issues you mentioned. It's my 30th day with the phone and it runs just fine like my first day. I'm happy with my OPT. Yes, the oxygen OS is not perfect without few bugs but I hope and believe them to be wiped out in future OTA update. Your device may be faulty. Bad luck mate! Cheers!

Matrixiux · Oct 26, 2015

Matrixiux , Oct 26, 2015 :

my opt with issues too

kevinhome · Oct 30, 2015

kevinhome , Oct 30, 2015 :

Great news!! OnePlus after another 9 days of stalling and wasting more of my time have taken my OP2 phone back only after PayPal made them do so! GOOD OLD PAYPAL.

That's right PayPal had a copy of all the tickets raised and of which provided them with information on how bad I mean, "CRAPE" the OP2 phone has been plus there service.

PayPal have arranged for a FULL refund with postage as of today. And to top that off, I have just purchased the New Nexus 6P 64GB.

As Promised here is the OP2 update 2.0.2 zip file which is just over 1.1Gb in size. Please note this came from OnePlus to me as they wanted to see if they could fix the many issues my phone had, with updating the phone. This is their file not mine and I take no responsibility.

https://drive.google.com/file/d/0B-VcWK2SbfVSVVZVOEFaWHVpQkE/view?usp=sharing

Good luck to all that continue to purchase from OnePlus. If you have issues with your phone please "NOTE". YOU MUST REGISTER YOUR PROBLEM(S) THROUGH A TICKET WITHIN THE FIRST 15 DAYS OF RECEIVING THE PHONE, OTHERWISE YOU HAVE KNOW LUCK IS EVER GETTING YOUR MONEY BACK.

kevinhome · Oct 30, 2015

kevinhome , Oct 30, 2015 :

Great news!! OnePlus after another 9 days of stalling and wasting more of my time have taken my OP2 phone back only after PayPal made them do so! GOOD OLD PAYPAL.

That's right PayPal had a copy of all the tickets raised and of which provided them with information on how bad I mean, "CRAPE" the OP2 phone has been plus there service.

PayPal have arranged for a FULL refund with postage as of today. And to top that off, I have just purchased the New Nexus 6P 64GB.

As Promised here is the OP2 update 2.0.2 zip file which is just over 1.1Gb in size. Please note this came from OnePlus to me as they wanted to see if they could fix the many issues my phone had, with updating the phone. This is their file not mine and I take no responsibility.

https://drive.google.com/file/d/0B-VcWK2SbfVSVVZVOEFaWHVpQkE/view?usp=sharing

Good luck to all that continue to purchase from OnePlus. If you have issues with your phone please "NOTE". YOU MUST REGISTER YOUR PROBLEM(S) THROUGH A TICKET WITHIN THE FIRST 15 DAYS OF RECEIVING THE PHONE, OTHERWISE YOU HAVE KNOW LUCK IS EVER GETTING YOUR MONEY BACK.

Page 3 of 4 < Prev 1 2 3 4 Next > 8 Reason why not to purchase a OP2 Oct 22, 2015

Toblerone86 Gingerbread Oct 23, 2015

Toblerone86 , Oct 23, 2015 :

Deactivated User Oct 23, 2015

Deactivated User , Oct 23, 2015 :

Baymax Starting Point Expert Community Expert Oct 23, 2015

Baymax , Oct 23, 2015 :

Atom Smasher Froyo Oct 23, 2015

Atom Smasher , Oct 23, 2015 :

Deactivated User Oct 23, 2015

Deactivated User , Oct 23, 2015 :

Baymax Starting Point Expert Community Expert Oct 23, 2015

Baymax , Oct 23, 2015 :

Gaudon Eclair Oct 23, 2015

Gaudon , Oct 23, 2015 :

Deactivated User Oct 23, 2015

Deactivated User , Oct 23, 2015 :

baltiets Gingerbread Oct 23, 2015

baltiets , Oct 23, 2015 :

demongokul Ice Cream Sandwich Oct 23, 2015

demongokul , Oct 23, 2015 :

lucifercipher Froyo Oct 23, 2015

lucifercipher , Oct 23, 2015 :

joesweeney413 Jelly Bean Oct 23, 2015

joesweeney413 , Oct 23, 2015 :

lucifercipher Froyo Oct 23, 2015

lucifercipher , Oct 23, 2015 :

firefly5 Ice Cream Sandwich Oct 26, 2015

firefly5 , Oct 26, 2015 :

gauravasurfriend Donut Oct 26, 2015

gauravasurfriend , Oct 26, 2015 :

NRG Cupcake Oct 26, 2015

NRG , Oct 26, 2015 :

Kartik Kashyap Honeycomb Oct 26, 2015

Kartik Kashyap , Oct 26, 2015 :

Matrixiux Cupcake Oct 26, 2015

Matrixiux , Oct 26, 2015 :

kevinhome Gingerbread Oct 30, 2015

kevinhome , Oct 30, 2015 :

kevinhome Gingerbread Oct 30, 2015

kevinhome , Oct 30, 2015 :

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8

Reason why not to purchase a OP2 Oct 22, 2015

Toblerone86
Gingerbread Oct 23, 2015

Deactivated User
Oct 23, 2015

Baymax
Starting Point Expert Community Expert Oct 23, 2015

Atom Smasher
Froyo Oct 23, 2015

Deactivated User
Oct 23, 2015

Baymax
Starting Point Expert Community Expert Oct 23, 2015

Gaudon
Eclair Oct 23, 2015

Deactivated User
Oct 23, 2015

baltiets
Gingerbread Oct 23, 2015

demongokul
Ice Cream Sandwich Oct 23, 2015

lucifercipher
Froyo Oct 23, 2015

joesweeney413
Jelly Bean Oct 23, 2015

lucifercipher
Froyo Oct 23, 2015

firefly5
Ice Cream Sandwich Oct 26, 2015

gauravasurfriend
Donut Oct 26, 2015

NRG
Cupcake Oct 26, 2015

Kartik Kashyap
Honeycomb Oct 26, 2015

Matrixiux
Cupcake Oct 26, 2015

kevinhome
Gingerbread Oct 30, 2015

kevinhome
Gingerbread Oct 30, 2015