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Reboot & Lost all data via OnePlus 7T

  1. PankajRawat01
    Cupcake Aug 6, 2020

    PankajRawat01 , via OnePlus 7T , Aug 6, 2020 :
    Hi community,

    Issue: One plus phone restart and all data deleted from phone

    Situation: This happen on my brother one plus 7T phone, He kept his phone switch off at night and put on charge and in morning he switch on the phone all the data was lost and phone waa in default mode. He is staying alone and no other person uses or done anything on phone in middle.

    I searched about same in google/one plus community i found same problem in 2018 & 2019 threads but unsolved.

    Can anyone please help how this happen and what things dome wrong. And if anyone help to recover data. Many thank !!!

    PS: I also have 1+7T and i don't want that to happen with me.
     

    #1
  2. colaboy
    Gingerbread Aug 7, 2020

    colaboy , Aug 7, 2020 :
    only a backup can help I guessed. and for you, better do your backup now itself.
     

    #2
  3. PankajRawat01
    Cupcake Aug 8, 2020

    PankajRawat01 , via OnePlus 7T , Aug 8, 2020 :
    Yes thats only option to be safe. But i want to know is there a software problem who made it reboot to factory settings. Or we can know this by logs. Just want to sure
     

    #3

  4. #4
  5. PankajRawat01
    Cupcake Aug 18, 2020

    PankajRawat01 , via OnePlus 7T , Aug 18, 2020 :
    Yes, He live alone and phone was kept on desk. I am too surprise with it. Also did google search found other people faced same issue.
     

    #5