Recharge failure

  1. bulkedward
    Cupcake Feb 13, 2020

    bulkedward , Feb 13, 2020 :
    Why after 2 years would my phone fail to recharge?
    it struggles to accept a connection cable...
    the red light comes on
    but the battery icon does not display a lightening flash as it used to.
    After total failure and reset it now shows a red light reluctantly.

  2. superplus
    English POC Assistant Head Moderator Feb 13, 2020

    superplus , Feb 13, 2020 :
    Hi, which device are you using? OP5/T or OP6 because of the stated age of the device? You wouldn't have access to any other OnePlus cable by any chance to see if your device charges fine with that or be able to check if your current cable does work with another device? If you connect your device to e.g. a computer, does it recognise the device for file transfer? Have you used a different cable/charger to charge your device?

  3. bulkedward
    Cupcake Feb 13, 2020

    bulkedward , Feb 13, 2020 :
    I have tried 3 different cables and 2 chargers
    They make no difference.
    Logic says it's a software issue.

  4. superplus
    English POC Assistant Head Moderator Feb 14, 2020

    superplus , Feb 14, 2020 :
    I've not seen anyone else reporting it, but if you think it's a software issue, you could check in the most recent update thread of your device, which you can find in your device's section:
    or it might be worth contacting Customer Support (https://www.oneplus.com/support) to see if they can fix it during a remote session.

    If you normally carry your phone in your pocket, it might also be that there has been some accumulation of lint in the charger port, which might be worth checking.

    Do you also have issues when connecting your phone to a computer? Does it detect it? Are you able to transfer files?

    Have you only been experiencing the issue since an update? You didn't notice any unusual drainage prior to that? It doesnt't seem to be an issue with the battery itself?

    bulkedward likes this.
  5. bulkedward
    Cupcake Feb 14, 2020

    superplus likes this.
  6. bulkedward
    Cupcake Feb 16, 2020

    bulkedward , Feb 16, 2020 :
    The situation is getting worse.
    Now it won't recharge whilst Battery Saver is live....

  7. bobsta
    Gingerbread Feb 19, 2020

    bobsta , via OnePlus 7T Pro , Feb 19, 2020 :
    Are you able to access photos etc through using the USB port? If your computer doesn't recognise it, it may point to an issue with the USB port on your phone.