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Redcable issue via OnePlus 9 Pro

  1. AvikOnePlus9pro
    Cupcake Jan 17, 2022

    AvikOnePlus9pro , via OnePlus 9 Pro , Jan 17, 2022 :
    i baught red cable for 1500 and now for the last 3-4 days I'm not able to use that quote because of the error that is showing in the screenshot .I visited the service centre and also on
    WhatsApp and they ask to the open the ticket ,and raised a complain however they asked me to wait for 3 days.


    Not sure what to do ....
    1642398289139.jpg
     

    #1
  2. AvikOnePlus9pro
    Cupcake Jan 17, 2022


    #2
  3. Tobikage
    General Support Expert Award 2021 Jan 17, 2022

    Tobikage , Jan 17, 2022 :
    Thanks !
    I had just thought about getting the Pro plan yesterday !

    Good to know OnePlus needs to be contacted to even activate RCC now. :rolleyes:
     

    #3
  4. AvikOnePlus9pro
    Cupcake Jan 17, 2022

    AvikOnePlus9pro , via OnePlus 9 Pro , Jan 17, 2022 :
    Don't even try , worst experience ever.
    Better to add some more money and get google cloud services. Once you move out from OnePlus phone it will help 😀
     

    #4
    Tobikage likes this.
  5. camohan
    Assistant Head Moderator Assistant Head Moderator Jan 17, 2022

    camohan , Jan 17, 2022 :
    Hi there, did you see any email with Subject Red cable club. There should be a upgrade button over there.

    Try activating via that upgrade button. This worked for some.
     

    #5
    Tobikage likes this.
  6. AvikOnePlus9pro
    Cupcake Jan 17, 2022

    AvikOnePlus9pro , via OnePlus 9 Pro , Jan 17, 2022 :
    No email at all.
    I received a reply from my complaint one time and thats it
    Hi Avik ,
    Greetings from OnePlus Customer Support.
    Thank you for contacting OnePlus and my name is Umed Singh one of the senior from the Red Cable Care team at OnePlus.
    We apologize for the inconvenience caused.
    Please be informed that we are doing everything possible to have your request expediated on priority.
    Your business is important to us and we highly value our customer’s patience and support during this crisis.
    We would request you to try again after 48 hours as there is system update rolled .

    We appreciate your patience
    Regards,
    OnePlus Customer Support
     

    #6
  7. camohan
    Assistant Head Moderator Assistant Head Moderator Jan 17, 2022

    camohan , Jan 17, 2022 :
    Ok. That email is of no use.
    Do you have any old OnePIus phone? You can login through that mobile and activate the pro membership.
    One membership can have 4 devices mapped.
    This was figured by and helped @YRJ
     

    #7
    YRJ likes this.
  8. Tobikage
    General Support Expert Award 2021 Jan 17, 2022

    Tobikage , Jan 17, 2022 :
    Or.... OnePlus can fix their system....and do their job :rolleyes:
     

    #8
  9. camohan
    Assistant Head Moderator Assistant Head Moderator Jan 17, 2022

    camohan , Jan 17, 2022 :
    Or stop day dreaming :D
     

    #9
    Tobikage likes this.
  10. Tobikage
    General Support Expert Award 2021 Jan 17, 2022

    Tobikage , Jan 17, 2022 :
    Are you saying you don't have faith in your own company ? :D
     

    #10
  11. camohan
    Assistant Head Moderator Assistant Head Moderator Jan 17, 2022

    camohan , Jan 17, 2022 :
    My company :rolleyes:
     

    #11
    Tobikage likes this.
  12. AvikOnePlus9pro
    Cupcake Jan 17, 2022

    AvikOnePlus9pro , via OnePlus 9 Pro , Jan 17, 2022 :
    Got no resolution , thanks for this troubleshooting s , but seems like their system is well built for taking money not for delivering.


    Error : the current dice is linked with another device. And i don't want to delink my 9pro , gods knows if it can't re register again !
     

    #12
    Tobikage likes this.
  13. Tobikage
    General Support Expert Award 2021 Jan 17, 2022

    Tobikage , Jan 17, 2022 :
    and I thought it's be worth getting for the priority CS :tearsofjoy:
     

    #13
  14. AvikOnePlus9pro
    Cupcake Jan 17, 2022


    #14
  15. camohan
    Assistant Head Moderator Assistant Head Moderator Jan 17, 2022

    camohan , Jan 17, 2022 :
    Well what can i say. You don't have to de register anything.
    If you have another device, login in to community app with same login and activate the RCC from there. Did you try that.
     

    #15
  16. AvikOnePlus9pro
    Cupcake Jan 17, 2022

    AvikOnePlus9pro , via OnePlus 9 Pro , Jan 17, 2022 :
    Yes and same error brother
     

    #16
  17. camohan
    Assistant Head Moderator Assistant Head Moderator Jan 17, 2022

    camohan , Jan 17, 2022 :
    @YRJ how did you activate just by using other device right?
     

    #17
  18. YRJ
    The Lab - OnePlus 7T Reviewer; Community Hero 2020 Community Expert Writers' Club Jan 17, 2022

    YRJ , Jan 17, 2022 :
    I tried on my other devices, those which were linked with RCC, it worked on the 7T.

    @AvikOne+ try activating it on all linked devices.
     

    #18
  19. AvikOnePlus9pro
    Cupcake Jan 17, 2022


    #19
  20. AvikOnePlus9pro
    Cupcake Jan 17, 2022

    AvikOnePlus9pro , via OnePlus 9 Pro , Jan 17, 2022 :
    Not worked out for me , i had 6t and now have 9pro.tried as you mentioned
     

    #20