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Referral Program Problem

  1. donPepitoGrillo Froyo Jun 5, 2019

    donPepitoGrillo, Jun 5, 2019 :
    Hi,

    Yesterday I just bought my first OnePlus ever from official site. I have read about referral program and the discount offered when buying a phone.

    I have friends with referral links but it seems that the 20% discount for accesories was not charged in my account (maybe because of a login issue?).

    Is it possible to get that discount, please? I can show my order ID and referral links if needed.

    Regards
     

    #1
  2. pablofg1978 Spanish POC Assistant Head Moderator Jun 5, 2019

    pablofg1978, Jun 5, 2019 :
    This is a community forum, not support. You should contact support but most likely you will have to cancel the order and place it again. Also, referral program never was 20% on accessories, it was $20 and now is $10.
     

    #2
  3. donPepitoGrillo Froyo Jun 5, 2019

    donPepitoGrillo, Jun 5, 2019 :
    Yes, it was $20, I had a mistake.

    My OnePlus was sent out yesterday, so I can't cancel the order :(

    PD: I tried to ask directly to OnePlus but the contact options ask me to introduce an IMEI.
     

    #3
  4. stansuys Froyo Jun 5, 2019


    #4
  5. pltansupermanac Donut Jun 17, 2019


    #5
  6. pablofg1978 Spanish POC Assistant Head Moderator Jun 18, 2019

    pablofg1978, Jun 18, 2019 :
    Check the signature of some members
     

    #6
  7. stansuys Froyo Jun 18, 2019


    #7
  8. ashleydeleafitness Eclair Jun 19, 2019

    ashleydeleafitness, Jun 19, 2019 :
    1560966531252.jpg
    My Referral code was used twice. One today and the other was two weeks ago but my Referral Hub is only showing one.

    Now it's saying the 1st order was cancelled (the date is changed to today's date) anyone know why this would happen?
     

    #8
  9. pablofg1978 Spanish POC Assistant Head Moderator Jun 19, 2019

    pablofg1978, Jun 19, 2019 :
    If they order was canceled, there will be no points to add to your account
     

    #9
  10. ashleydeleafitness Eclair Jun 19, 2019

    ashleydeleafitness, Jun 19, 2019 :
    It was my friend I saw the order arrive
     

    #10
  11. pablofg1978 Spanish POC Assistant Head Moderator Jun 19, 2019

    pablofg1978, Jun 19, 2019 :
    That doesn't mean that it was placed with your code
     

    #11
  12. ashleydeleafitness Eclair Jun 20, 2019

    ashleydeleafitness, Jun 20, 2019 :
    I helped him do the order and received an email saying "you've referred a friend on OnePlus"
     

    #12
  13. pablofg1978 Spanish POC Assistant Head Moderator Jun 21, 2019

    pablofg1978, Jun 21, 2019 :
    Yes, but did he pay? One thing is place the order and one different is pay for it
     

    #13
  14. ashleydeleafitness Eclair Jun 21, 2019

    ashleydeleafitness, Jun 21, 2019 :
    It has updated and all is sorted now
     

    #14
  15. pablofg1978 Spanish POC Assistant Head Moderator Jun 21, 2019

    pablofg1978, Jun 21, 2019 :
    Check with your friend if is the same order
     

    #15