4
refund on oneplus bullets wireless

  1. simplykevinm
    Donut Oct 25, 2018

    simplykevinm , Oct 25, 2018 :
    Hi. I just wanted to know if it was possible to return the oneplus bullets wireless and get a full refund. No details mentioning the warranty or the return policy were shared on the official page.
     

    #1
  2. eye842
    Lollipop Oct 25, 2018

    eye842 , Oct 25, 2018 :
    Unused bullets in original sealed box might be refunded by opening a support ticket. If you unsealed the box it cannot be returned as per company rules.

    Note 1: If it is more than 15 days since you got them, they most likely won't take them back.
    Note 2: You might have to pay for shipping.
     

    #2
  3. simplykevinm
    Donut Oct 25, 2018

    simplykevinm , Oct 25, 2018 :
    So what youre trying to say is that i can't return the product if i try them?
     

    #3
  4. Intruder71
    Lollipop Oct 25, 2018

    Intruder71 , Oct 25, 2018 :
    If your in Europe maybe have a chance but has to within 14 days
     

    #4
    eye842 likes this.
  5. eye842
    Lollipop Oct 25, 2018

    eye842 , Oct 25, 2018 :
    Correct.
     

    #5
  6. akashsethiya
    Cupcake Oct 25, 2018


    #6
  7. youbi
    Marshmallow Assistant Head Moderator Oct 25, 2018

    youbi , Oct 25, 2018 :
    First of all, and just out of curiosity why do you want to return them?

    If it was in the EU you have 14 days policy for online purchases (established by EU laws), so you could probably do it. But since you want to return them after being open and tested, than it seems that its not possible for earphones. At least thats what it says in terms.

    This is my portuguese page

    https://www.oneplus.com/pt/legal/terms-of-sales

    So the earphones need to be sealed to be returned.

    For those that don't know Portuguese here is the UK version :p (its a bit different since it allows 30 days to return but still have to be sealed).

    https://www.oneplus.com/uk/legal/terms-of-sales


    But if we are talking about India I think you can't do it at all, either sealed or not, at least I don't see anything about it on the website terms.

    Terms of sales in India

    https://www.oneplus.in/legal/terms-of-sales
     

    #7
  8. simplykevinm
    Donut Oct 25, 2018

    simplykevinm , Oct 25, 2018 :
    Thanks a lot man. Appreciate it...
     

    #8
  9. simplykevinm
    Donut Oct 25, 2018

    simplykevinm , Oct 25, 2018 :
    I ordered them today... Lol. Was just interested to know if there was a possibility of returning it, if they dint seem great...
     

    #9
    P1594916422114 likes this.
  10. Intruder71
    Lollipop Oct 25, 2018

    Intruder71 , Oct 25, 2018 :
    Not entirely correct...
    Statutary rights 14 days opened or not in the UK (so presumably the same Europe wide) its part of consumer law,, "distance selling act"
    Its irrelevant what oneplus says btw as it even applies to underwear providing the hygiene tab is in place
     

    #10
  11. Intruder71
    Lollipop Oct 25, 2018

    Intruder71 , Oct 25, 2018 :
    Having read it, it definitely breaks UK law so needs changing...
     

    #11
  12. youbi
    Marshmallow Assistant Head Moderator Oct 25, 2018

    youbi , Oct 25, 2018 :
    ohh, so its just a question about something you don't really know if it will happen. :p
    Don't worry, I'm sure you will like them. :sweatsmile:

    I was just checking the laws, and yeah, it leaves some doubts there, for the smartphones there is no "*" about not being open before. But for the earphones it does have, so if we check the exceptions in the law that I guess it could be used is this one.

    "(e) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;"

    And since its something used inside our ears, I guess it could somehow be fitted there. :sweatsmile:

    But when you see the rest of the included things with that "*", you see that it includes most accessories, so a OTG cable doesn't fit in that exactly. Except if you think that putting your cable in type-c holes as unhygienic thing to do. :tearsofjoy::sweatsmile:
     

    #12
  13. Intruder71
    Lollipop Oct 25, 2018

    Intruder71 , Oct 25, 2018 :
    Hehe
    I think it's clear mate it definitely doesn't exclude earbuds as said you can try on and return underwear (providing the tab is in place"under distance selling act... Most UK consumers are on top of rights due to people like Martin Lewis (Google him)
     

    #13
    youbi likes this.
  14. U1593086544431
    Cupcake Jul 1, 2020

    U1593086544431 , Jul 1, 2020 :
    Don't buy it plz
     

    #14
  15. U1593086544431
    Cupcake Jul 1, 2020

    U1593086544431 , Jul 1, 2020 :
    I want refund in my bullets Wireless z is it possible i got it yesterday
     

    #15
  16. sheldonsavio000
    Cupcake Jul 7, 2020

    sheldonsavio000 , Jul 7, 2020 :
    I bought one plus bullets wireless yesterday.. It worked in the morning, then I kept it for charge.. Charged it for roughly 20 mins and now it doesnt get switched on.. I have tried charging it again, but it doesnt turn on.. What can I do? Can I cancel it or maybe replace it?
     

    #16
  17. youbi
    Marshmallow Assistant Head Moderator Jul 8, 2020

    youbi , Jul 8, 2020 :
    May I ask exactly why you want a refund from them? What didn't like in them? As for the return, I guess the being possible or not depends on the region you are from. But either way, you can easily talk with the OnePlus customer support (live chat for example), and they will clarify it for you.

    We are talking about the Bullets Z or the bullets 2? What charger/cable did you use to charge them? Have you tried pressing the button for a bit to see what happens? I only have the wireless Bullets v1 (that have been working great since I got them), so not sure if there is anything specific you can try with those, but I'm sure that if you talk with customer support they will help you with your issue, ideally to get those back to normal again, but if that's not possible you will get a replacement for sure.

    If you need further help feel free ask. And leave the feedback here after you get that solved, it can surely help others that may end having the same issue.
     

    #17
  18. sheldonsavio000
    Cupcake Jul 12, 2020

    sheldonsavio000 , via OnePlus 8 , Jul 12, 2020 :
    I was able to return it and got a refund for it
     

    #18
  19. youbi
    Marshmallow Assistant Head Moderator Jul 12, 2020

    youbi , Jul 12, 2020 :
    Glad you were able to solve it. Its weird what happened to the bullets nevertheless.
     

    #19
  20. sheldonsavio000
    Cupcake Jul 12, 2020

    sheldonsavio000 , via OnePlus 8 , Jul 12, 2020 :
    yes .. was looking forward to using them.. will look for an alternative.
     

    #20