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Repair issue phone not repair in 2 months via OnePlus Community App

  1. P1597913793875 , via OnePlus Community App , Dec 5, 2021 :
    My device one plus nord is under repair from 9 October not repair till date, 2 months later customer support team say sir I have no details of your phone, after many mail phone calls, phone not repair or not return back nor information provided by one plus, i have also complaints resisted in NCH, after that no reply from one plus, very disappointed.
     

    #1
  2. McJader
    The Lab Reviewer - OnePlus 9RT 5G Writers' Club Dec 5, 2021

    McJader , Dec 5, 2021 :
    Do you have a ticket number or something, from support?
     

    #2
    Bobbie63 likes this.
  3. P1597913793875 , via OnePlus Community App , Dec 5, 2021 :
    8UNDKPP1CHJM
    Please support
    Please provide my phone back i will exchange this with new one , that's my first and last phone of one plus
     

    #3
  4. McJader
    The Lab Reviewer - OnePlus 9RT 5G Writers' Club Dec 5, 2021

    McJader , Dec 5, 2021 :
    I am a user, I cannot do anything.
    A moderator, can, however, escalate your case-id if they see fit.
    @camohan is one such moderator.
     

    #4
  5. camohan
    Assistant Head Moderator Assistant Head Moderator Dec 5, 2021

    camohan , Dec 5, 2021 :
    Hi there, I have escalated the cases through the mechanism we have. This however does not mean things will change magically overnight.

    How did you send the phone for repair? Did you physically submit it by going to OnePlus service centre or you got the phone picked up through pick up services?
     

    #5
  6. P1597913793875 , via OnePlus Community App , Dec 5, 2021 :
    By pick and drop service
    thanks for support
     

    #6
  7. camohan
    Assistant Head Moderator Assistant Head Moderator Dec 5, 2021

    camohan , Dec 5, 2021 :
    Do you have the screenshot of the OnePlus repair page which can show pick up details? It will be easier for the team to comb through the ticket.
     

    #7

  8. #8
  9. camohan
    Assistant Head Moderator Assistant Head Moderator Dec 5, 2021


    #9
    Shailender Sharma likes this.
  10. P1597913793875
    Cupcake Dec 5, 2021

    Attached Files:


    #10