Repair service experience

  1. jimmyhowzer
    Cupcake Aug 13, 2020

    jimmyhowzer , Aug 13, 2020 :
    Just thought I'd share my experience of the the official repair service here in case anyone is in two minds about using it. I had smashed the back cover of my 7 Pro so it was not under warranty. I thought about doing the repair myself but decided to use the repair service.

    The phone was collected by UPS the day after I put in the request and I received the repaired phone back within two days. So in total my phone was gone for three days. Total cost for the repair was £48. I was able to track the status of my repair on the service centre's website and see photos of my phone. The whole operation was very slick and speedy.

    The phone is now good as new and I'm happy with cost of the repair. The service centre was CDTI in Poland and I can thoroughly recommend them!

  2. pablofg1978
    Nougat Head Moderator Aug 13, 2020

    pablofg1978 , Aug 13, 2020 :
    Glad to hear that everything was smooth and fast

    jimmyhowzer and superplus like this.
  3. A1597004703505
    Cupcake Aug 15, 2020

    A1597004703505 , Aug 15, 2020 :

    I have recently sent in my phone for repair - because the back shattered from a small drop.

    I am now also being quoted for a screen repair even though this is completely undamaged so I'm not impressed with the service at all. Plus when I called customer service they couldnt access any details about the repair and had to ask me to give all of it to them - they then email the repair service.

    D1540849063343 likes this.
  4. rhyd1am
    Jelly Bean Aug 16, 2020

  5. mab
    Cupcake Aug 19, 2020

    mab , Aug 19, 2020 :
    It is a completely different (and ongoing) experience for me, as you can read details here.

    • Sent my OP7 for screen repair on July 20.
    • Do not have any visibility on when I'll have my phone back.
    • Still waiting for answer from Repair Service

    I'm open to any advice or help…
    Last edited: Aug 20, 2020

  6. mab
    Cupcake Aug 20, 2020

    mab , Aug 20, 2020 :
    Maybe could @David Y. forward my situation to someone how could help me?

  7. Gav_W86
    Starting Point Expert Community Expert Sep 8, 2020

    Gav_W86 , Sep 8, 2020 :
    just seen this, still an issue?