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Repair under extended warranty denied by authorised service centre sirsa via OnePlus 7

  1. vikasdara
    Cupcake Jun 1, 2021

    vikasdara , via OnePlus 7 , Jun 1, 2021 :
    Yesterday i visit OnePlus authorised service centre sirsa.they refused to cover mic replacement under extended warranty..my device is still under extended warranty cover...can anyone help me
     

    #1
  2. Tokolozi
    Most Original Avatar Jun 1, 2021

    Tokolozi , Jun 1, 2021 :
    Did they give a reason for the refusal?
    Physical damage/ liquid damage is not covered by warranty.
     

    #2
  3. camohan
    Moderator Moderator Jun 1, 2021

    camohan , Jun 1, 2021 :
    @vikasdara a reply on above question will help.
     

    #3
  4. vikasdara
    Cupcake Jun 1, 2021

    vikasdara , via OnePlus 7 , Jun 1, 2021 :
    Even they don't diagnosed my phone..they tell that they can repair only 1 year original warranty
     

    #4
    MelvinAbes likes this.
  5. Tokolozi
    Most Original Avatar Jun 1, 2021

    Tokolozi , Jun 1, 2021 :
    I would suggest getting a case open via the online support.
    Maybe @camohan can help you further after that
     

    #5
  6. MelvinAbes
    Honeycomb Jun 1, 2021

    MelvinAbes , via OnePlus 7 Pro , Jun 1, 2021 :
    Seems like Extended warranty is a Scam now.
     

    #6
    vikasdara likes this.
  7. camohan
    Moderator Moderator Jun 1, 2021

    camohan , Jun 1, 2021 :
    Do you really know the facts of the case.
     

    #7
    Artemus, ryhold and Shailender Sharma like this.
  8. vikasdara
    Cupcake Jun 1, 2021

    vikasdara , via OnePlus 7 , Jun 1, 2021 :
    Yes.. OnePlus making false promising
    When contacted official they told me to visit service centre which is more than 300 km away from my home.. visiting there will cost more than 2k and replacing mic without warranty cost only 600 rs only
     

    #8
  9. camohan
    Moderator Moderator Jun 1, 2021

    camohan , Jun 1, 2021 :
    Hi there, you are not replying to the question ask. There is no point of beating around Bush without relevant information.

    If need be, this can be escalated provided you provide right information.
     

    #9
  10. camohan
    Moderator Moderator Jun 1, 2021

    camohan , Jun 1, 2021 :
    And you already visited 300km?
     

    #10
    Artemus, Tokolozi and McJader like this.
  11. vikasdara
    Cupcake Jun 1, 2021

    vikasdara , via OnePlus 7 , Jun 1, 2021 :
    No.. OnePlus service centre sirsa is only 30km
    They asked me to visit gurugram or delhi
     

    #11
  12. camohan
    Moderator Moderator Jun 1, 2021

    camohan , Jun 1, 2021 :
    So what happened to microphone?
     

    #12
    Artemus, Caoimhín and McJader like this.
  13. vikasdara
    Cupcake Jun 1, 2021


    #13
  14. vikasdara
    Cupcake Jun 1, 2021


    #14
  15. akks
    KitKat Jun 1, 2021

    akks , Jun 1, 2021 :
    Is that a OnePlus authorised service centre you visited? I had a similar issue when I tried to claim the extended warranty. They told me that extended warranty can be claimed only from OnePlus "exclusive" service centre, which is 250km from my home, and not in "authorised" service centres.
    I checked the website, couldn't get any information on this. I think someone can shed some light on this.
    Anyways I had a screen issue which settled by itself in a few days, so I didn't need to visit the "exclusive" service centre, as per their advice.
     

    #15
  16. camohan
    Moderator Moderator Jun 1, 2021

    camohan , Jun 1, 2021 :
    Hi there, if you are from India, you don't have to visit it anywhere. You can always register for a pickup and drop. It's time consuming but safe.
     

    #16
    Artemus likes this.
  17. camohan
    Moderator Moderator Jun 1, 2021

    camohan , Jun 1, 2021 :
    What do you mean by not working? How did it happen?
     

    #17
    Artemus likes this.
  18. akks
    KitKat Jun 1, 2021

    akks , Jun 1, 2021 :
    Yeah, I'm from India. Pickup and drop had been suspended for almost a year, here in view of covid, even in times when there were no restrictions imposed in my place. Anyways, leave it. My extended warranty period is over. If possible, please let me know if it's claimable from only exclusive service centres. If that's true, the same should be the issue with the op
     

    #18
    Artemus likes this.
  19. camohan
    Moderator Moderator Jun 1, 2021

    camohan , Jun 1, 2021 :
    Ok. I heard for the first time about this that one can claim extended warranty from ESC. I will check on it.
     

    #19
    Artemus likes this.
  20. akks
    KitKat Jun 1, 2021

    akks , Jun 1, 2021 :
    Thanks. Even I heard it first from the website listed OnePlus "authorised" service centre. Didn't bother to raise a ticket, as my screen issue settled
     

    #20
    Artemus likes this.