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Replacement denied for jelly effect on oneplus 5

  1. F_Dwaipayan_Barman_MjUN
    Froyo Jul 7, 2017

    F_Dwaipayan_Barman_MjUN , Jul 7, 2017 :
    If I am having issues with the phone, then I am eligible for a replacement /refund. Oneplus support blatantly denied a replacement /refund without even verifying the magnitude of the effect.
     

    #1
  2. Kéno40
    Jelly Bean Jul 7, 2017

    Kéno40 , Jul 7, 2017 :
    Replacement under 15 days is automatic. Just tell you don't want it anymore.
     

    #2
    lostLambda and Byzzan like this.
  3. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jul 7, 2017

    Dresa91 , Jul 7, 2017 :
    and the jelly effect is made by design, because the front is turned 180°
     

    #3
    lostLambda likes this.
  4. F_Dwaipayan_Barman_MjUN
    Froyo Jul 7, 2017

    F_Dwaipayan_Barman_MjUN , Jul 7, 2017 :
    Doesn't seem to be like that in India!
    They just called me and said "you are not eligible for a replacement for jelly effect" and cancelled my replacement request.
     

    #4
  5. F_Dwaipayan_Barman_MjUN
    Froyo Jul 7, 2017

    F_Dwaipayan_Barman_MjUN , Jul 7, 2017 :
    I do know that but in my case the effect is prominent. It's bothering me, so I want a replacement.
     

    #5
    F_Sanjay_Nair_UAYk likes this.
  6. saurav_7
    Eclair Jul 7, 2017

    saurav_7 , Jul 7, 2017 :
    Oneplus said that there will be no replacement for jelly effect, It is caused due to inverted display placement.
     

    #6
    Deactivated User and sfomin like this.
  7. sfomin
    Nougat Jul 7, 2017

    sfomin , Jul 7, 2017 :
    and if OnePlus said its a feature, then they will not grant your request...
     

    #7
  8. F_Dwaipayan_Barman_MjUN
    Froyo Jul 7, 2017

    F_Dwaipayan_Barman_MjUN , Jul 7, 2017 :
    If the user is facing issues, then oneplus must replace the phone.
     

    #8
  9. F_Dwaipayan_Barman_MjUN
    Froyo Jul 7, 2017

    F_Dwaipayan_Barman_MjUN , Jul 7, 2017 :
    Then they must provide an option to turn off that feature.
     

    #9
    lostLambda likes this.
  10. saurav_7
    Eclair Jul 7, 2017

    saurav_7 , Jul 7, 2017 :
    Agreed, Even when I ordered op5 I was thinking about the same issue if my device gets jelly effect but i was lucky, No jelly effect on my device.
    But nothing can be done as of now, those were oneplus words.
     

    #10
  11. G_Rahmat_Khan_kyLR
    Gingerbread Jul 7, 2017

    G_Rahmat_Khan_kyLR , Jul 7, 2017 :
    every oneplus 5 device has that effect .. some of them just cant see it
     

    #11
    raxuz likes this.
  12. G_Christopher_Poitras_YO
    Eclair Jul 7, 2017

    G_Christopher_Poitras_YO , Jul 7, 2017 :
    Your right, and for OP to properly fix the issue they would have to redesign the inside so the screen is back to the correct position which they are not going to do at this point, because they would get buried in costs. This isn't the only bug that O5 is facing, like some getting shocked when charging and the reversed audio. It really questions the QA process and how much due diligence was done. Even though I returned the O5 because of these concerns, I would buy another OP in the future. I just wish OP gets burned badly on this so next time they place a little extra care in testing.
     

    #12
    lostLambda and Deactivated User like this.
  13. F_Dwaipayan_Barman_MjUN
    Froyo Jul 8, 2017

    F_Dwaipayan_Barman_MjUN , Jul 8, 2017 :
    I get a call from Oneplus, I pick up the call, introduction, call gets disconnected, service request gets cancelled.
    Wow! What a great service.
     

    #13
    johndennis_gt likes this.
  14. G_adrian_simental_QEGP
    Honeycomb Jul 8, 2017

    G_adrian_simental_QEGP , Jul 8, 2017 :
    dude what?! hey the company already SAID that it was "normal" and that's how EVERY OnePlus 5 is assembled. simple as that. get a refund (within 15 days of purchase) and get yourself a different phone. as every OnePlus 5 you purchase will have the same effect . especially if your looking for it
     

    #14
    abray027 likes this.
  15. G_Siddharth_kalling_oUDD
    Froyo Jul 8, 2017


    #15
    lostLambda likes this.
  16. F_Dwaipayan_Barman_MjUN
    Froyo Jul 8, 2017

    F_Dwaipayan_Barman_MjUN , Jul 8, 2017 :
    There is no option of refund in India, this is not your ideal world.
     

    #16
  17. F_Dwaipayan_Barman_MjUN
    Froyo Jul 8, 2017


    #17
  18. G_Siddharth_kalling_oUDD
    Froyo Jul 8, 2017


    #18
    lostLambda likes this.
  19. punitvaria
    Ice Cream Sandwich Jul 8, 2017

    punitvaria , Jul 8, 2017 :
    Jelly effect is not a big issue but still if you are not happy than simply say that I am not satiesfied with product and I want replacement.
     

    #19
  20. F_Dwaipayan_Barman_MjUN
    Froyo Jul 8, 2017


    #20
    lostLambda and Deactivated User like this.