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[Report] Random Factory Reset & Data Wipe

  1. Y1598198888128
    Cupcake Sep 23, 2020

    Y1598198888128 , via OnePlus Nord , Sep 23, 2020 :
    Hi Team,
    i really fed up with this and your product. i lost all my data from my Nord mobile due to automatic factory reset problem. suggesting to take backup restore, cloud save or some other blah blah blah are not needed and I don't want to hear such nonsense things . Kindly release a fix to avoid this.
    ask your development team to work and give some priority on this.

    Thanks for making my day worst.
     

    Abhi@1289 and P1600849938658 like this.
  2. Abhi@1289
    Eclair Sep 23, 2020

    Abhi@1289 , via OnePlus Nord , Sep 23, 2020 :
    By seeing this I am scared of my data as I have very important data on my phone please OnePlus team fix this issue as soon as possible [e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e][e]1f62d[/e]
     

    P1600849938658 likes this.
  3. Lakkki
    Eclair Sep 24, 2020

    Lakkki , via OnePlus Nord Gray Onyx , Sep 24, 2020 :
    Everyone who all are encountering the issue of Oneplus Nord getting factory reset or getting rebooted automatically,they are requested to switch to pattern lock until a software fix arrives from Oneplus.
     
    Last edited: Sep 29, 2020

  4. thesandeeep
    Eclair Sep 24, 2020

    thesandeeep , via OnePlus Nord , Sep 24, 2020 :
    So far I have been facing the issue of automatic mute. The volume slider goes to the bottom on its own. I keep looking at the phone and everytime I raise the volume slider, it again goes to the lowest.
     

  5. thesandeeep
    Eclair Sep 24, 2020


  6. jasonarima
    Honeycomb Sep 24, 2020

    jasonarima , Sep 24, 2020 :
    After I changed my screen lock from Password to pattern or PIN, I never encounter the issue which causes the device to enter the recovery mode. If the device runs into recovery mode accidentally in the pocket, it is very possible to cause the factory reset problem due to miss-touch. If you keep facing this issue, you can try and see whether this helps.
     

  7. John K_7
    Cupcake Sep 24, 2020

    John K_7 , via OnePlus Nord , Sep 24, 2020 :
    Hello!!! I recently bought a Nord. Awesome for the 2 days I use it. The day I received it the random reset issue emerged. Is its cause identified? One user reported that forgot your password option triggers a bug that sends you to recovery. Also l, changing from password to pattern or pin helped him. Can anyone confirm that this is what causes it? I'm using pattern for years now. Should I have this issue in the back of my head or not??
     

  8. P1600849938658
    Cupcake Sep 24, 2020

    P1600849938658 , via OnePlus Nord , Sep 24, 2020 :
    It happened to me with fingerprint and pin enabled. I gave the correct pin but still it got forced into factory reset even when I tried restarting the phone. There was no way to opt out even with correct pin. Only happened once (knock on wood) but some apps still act up even when everything is cleaned up.
    Before forced reset everything worked perfectly fine.
     

  9. John K_7
    Cupcake Sep 24, 2020

    John K_7 , via OnePlus Nord , Sep 24, 2020 :
    yeah ....I don't know...since Monday that I've been using it, no issues at all....I bought it second hand from a reviewer, it's a late August buy. First thing I did was update to 10.5.7 .... fingers crossed now it doesn't happen or they release the patch before it happens..
     

  10. RKR000
    Eclair Sep 24, 2020

    RKR000 , via OnePlus Nord , Sep 24, 2020 :
    Though I didn't notice this issue till now have been using this device since 23 days but major issue which I noticed is regarding network problem still didn't get a fix for this and beware once submitting the logs they keep asking for the same again and again I have completely lost hope and now decided to either replace or sell this device very poor experience with this brand
     

  11. F1599205882544
    Honeycomb Sep 24, 2020


  12. F1599205882544
    Honeycomb Sep 24, 2020

    F1599205882544 , via OnePlus Nord , Sep 24, 2020 :
    Hi
    Don't be afraid ... You can always do a complete backup with OnePlus Switch App and copy your files to a personal computer, just in case ...
     

    jasonarima likes this.
  13. Abhi@1289
    Eclair Sep 24, 2020

    Abhi@1289 , via OnePlus Nord , Sep 24, 2020 :
    I did sir thanks for your advice [e]1f60d[/e]
     

  14. sandeep2you
    Eclair Sep 25, 2020

    sandeep2you , via OnePlus Nord , Sep 25, 2020 :
    I haven't faced this perticular issue.. but is there any possibility of occurrence of the issue ( automatic factory reset). I have the latest os version and been using for a month now.
     

  15. pablofg1978
    Nougat Head Moderator Sep 25, 2020

    Best Answer
    pablofg1978 , Sep 25, 2020 :
    Please read this thread from @Joe C.
    https://forums.oneplus.com/threads/notice-about-oneplus-nords-reboot-and-data-loss-issue.1308960/
     

  16. Bharat_Veer
    Cupcake Sep 27, 2020

    Bharat_Veer , via OnePlus 7 Pro , Sep 27, 2020 :
    1601185307452.jpg
    Today 27 September 2020 suddenly my OnePlus Nord got factory reset automatically and my whole data is erased what is happening guys this it got heated and factory reset tool place

    PLEASE LOOK OVER THE MATTER
     

  17. dpenov
    Honeycomb Sep 27, 2020


    subrat_op likes this.
  18. W1601186768657
    Cupcake Sep 27, 2020

    W1601186768657 , Sep 27, 2020 :
    I've had my Nord for 7 days now.. And twice it has popped up with a screen with the oneplus logo and a keyboard... And bottom right corner "forgot password"??? What f****** password? Ones is was during the night just laying there.. And once was when i took it out of my pocket.!! And ONLY option is to press "forgot password" and wipe everything! Can't even turn the piece of shit off! So lost everything TWICE on a one week old phone! JESUS CHRIST! 499 dollars for a useless piece of junk! @OnePlus ARE YOU SERIOUS!!! This is the worst phone i've EVER had since the first mobile phone since the 90's! First time with a oneplus... And probably the last!
     

    BiswajitB and RKR000 like this.
  19. John K_7
    Cupcake Sep 27, 2020

    John K_7 , via OnePlus Nord , Sep 27, 2020 :
    Your data was saveable at those times, now unfortunately not. They offered instructions for that...read the link on the reply above yours