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[Required Reading] OnePlus Community Guidelines

  1. Q1576549460743
    Cupcake Dec 17, 2019

    Q1576549460743 , Dec 17, 2019 :
    I need help. I just became a OnePlus user and having trouble hanging up. every time I do the phone doesn't hang up.the phone. I have to power it off. I am not heard ocassionally. I can really use some help
     

  2. J.D. Murphy , via OnePlus Community App , Dec 19, 2019 :
    I bought a ONE PLUS 7T with all the bells and whistles on priority mail on the 13 Dec 2019 and got a email receipt [e]1f601[/e]. I called One Plus on the 15 to let them know that I did not get a tracking number yet, and they told me to wait 24 hours for an email🙄. Then I called on the 16 (the day the phone was to be shipped), and they told me to wait 24 hours because they had to talk to the logistics team and would contact me by email[e]1f612[/e]. Then I called on the 17 and they told me to wait 24 hours, again, because they had to talk to the logistics team and they would contact by email😤. Then I called on the 18, the day was to receive the 7T, and they told me to wait 24-48 hours because they had to contact there Logistics team[e]1f621[/e]. Now, it is the 19[e]1f620[/e], what should I do?
     

  3. YRJ
    The Lab - OnePlus 7T Reviewer Dec 19, 2019

    YRJ , Dec 19, 2019 :
    Did you raise a support ticket? If you have a ticket number than a moderator can help escalate your case.
     

  4. J.D. Murphy , via OnePlus Community App , Dec 20, 2019 :
    Thank you but it did not work. They told me to wait 48 hours again and I almost lost it. But today someone finally own that OnePlus messed up and they sent me an email on how they messed up how they were going start fixing it.
     

  5. Mahendar1996
    Cupcake Dec 21, 2019


  6. sangi2682
    Cupcake Dec 23, 2019


  7. H1577092193356
    Cupcake Dec 24, 2019


  8. Hardika23
    Eclair Dec 25, 2019

    Hardika23 , via OnePlus 6 , Dec 25, 2019 :
    can u please help me with how to take long screenshot after android 10 upgrade as after taking screenshot i am nt getting the option to take long screenshot which was earlier available
     

  9. satishkumarchoudary
    Eclair Dec 25, 2019

    satishkumarchoudary , via OnePlus 6 , Dec 25, 2019 :
    Press Volume Down key and power key same time for short period.
     

  10. Bee Sting
    Cupcake Dec 25, 2019

  11. Bee Sting
    Cupcake Dec 25, 2019

  12. Hardika23
    Eclair Dec 25, 2019

    Hardika23 , via OnePlus 6 , Dec 25, 2019 :
    I want to know about long svreenshot n nt normal screenshort... I know this method as well as tgree finger methid for taking screenshot but in android 9 we had this option for long screenshot. I want to know where is that option
     

  13. patel dipak
    Cupcake Jan 5, 2020


  14. patel dipak
    Cupcake Jan 5, 2020


  15. JarrettTang
    Cupcake Jan 8, 2020

    JarrettTang , Jan 8, 2020 :
    my oneplus 6t's fingerprint option is missing from the settings. Cannot add my fingerprint.
    Type from oneplus 6t A6013
     

  16. rohitaksh.sharma
    Cupcake Feb 9, 2020


  17. D1558061590225
    Cupcake Feb 10, 2020


  18. superplus
    Head Moderator Head Moderator Feb 10, 2020

    superplus , Feb 10, 2020 :
    depends on your location (India, North America or other). generally the process involves buying the extended warranty either directly as part of your order (India/NA), or buying it separately, directly from Servify (rest). In all cases you will have needed to activate it yourself before being able to avail yourself of it. Again, depending on your location, this must have been done within a certain time period of the original purchase.
     


  19. C1588594090619
    Cupcake May 6, 2020

    C1588594090619 , May 6, 2020 :
    Network problem in my OnePlus 6t .It shows emergency call all day even after restoring the network settings.