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[RESOLVED]Literally s copy and paste via OnePlus Community App

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  1. Cndnsnobrdr , via OnePlus Community App , Mar 6, 2021 :
    Anyone else have such blatant disregard for questions being asked in regards to their phone status and repair from Servify? The response I got was literally a copy and paste with one line added.
     

    #1
  2. Tobikage
    Nougat Mar 6, 2021

    Tobikage , Mar 6, 2021 :
    I doubt you're even talking to a human being at the other end.

    Mind sharing more details about your issue and the responses you've been getting from OnePlus so other people can get a clue ?
     

    #2

  3. #3
    Bobbie63 and Tobikage like this.
  4. dikoscilator
    Honeycomb Mar 6, 2021


    #4
    xfuryred likes this.
  5. Tobikage
    Nougat Mar 6, 2021

    Tobikage , Mar 6, 2021 :
    Think you missed the part where they've had his phone for a week without any details being relayed back to him regarding the service / repair status besides the usual scripted shit responses.

    @SoniaB FYI.
     

    #5
  6. dikoscilator
    Honeycomb Mar 6, 2021

    dikoscilator , Mar 6, 2021 :
    My bad sorry :( hope he can get his device soon dude
     

    #6
    Tobikage, SoniaB and McJader like this.
  7. McJader
    Lollipop Mar 6, 2021


    #7
    rhyd1am likes this.
  8. SoniaB
    Head Moderator; Community Hero 2020 Head Moderator Mar 6, 2021

    SoniaB , Mar 6, 2021 :
    Hi there

    Normally, I as a Moderator can escalate a CS case to admin and ask them to look into the matter. However, this is usually when the issue is with OnePlus CS themselves or the repair centre.

    Here, it appears that the bad service is associated with Servify which is the insurance service. I can certainly try and escalate your case, but I do not know if OnePlus CS will just say that this issue needs to be resolved with Servify. Its worth a try. Do you have a case ID or claim reference that I can use for escalation?
    Additionally, can you give me a description of the issue with your device?

    @Tobikage thank you for the tag.
     

    #8
    Tobikage and McJader like this.
  9. Cndnsnobrdr , via OnePlus Community App , Mar 6, 2021 :
    This is giving me a very bad taste in my mouth. I have been happy with the phone and with the services provided, even though buying the phone outright is expensive. However, I'm not sure this is worth it. I'm not saying that I can get better service or a better phone without this headache, that does absolutely nothing. What i am saying is if i sign up for something that says I'll be getting "x" I had better be getting nothing short of "x". They've had enough time to adhere to covid issues, even if that were the issue. But they haven't even given me that. This shouldn't have to be done in a case by case basis. Servify is making people consider not getting another OnePlus phone. That should scare them.
     

    #9
  10. McJader
    Lollipop Mar 6, 2021

    McJader , Mar 6, 2021 :
    All this is fine, but you need to answer Sonia's questions so she can help you
     

    #10

  11. #11
    McJader likes this.
  12. SoniaB
    Head Moderator; Community Hero 2020 Head Moderator Mar 6, 2021

    SoniaB , Mar 6, 2021 :
    Hi there

    I have replied to your PM
     

    #12
    Tobikage likes this.
  13. McJader
    Lollipop Mar 6, 2021


    #13
  14. SoniaB
    Head Moderator; Community Hero 2020 Head Moderator Mar 8, 2021

    SoniaB , Mar 8, 2021 :
    [UPDATE] Reply from CS:

    So OnePlus CS have escalated to Servify.
     

    #14
    Tobikage and McJader like this.
  15. Cndnsnobrdr
    Donut Mar 13, 2021

    Cndnsnobrdr , via OnePlus 8T , Mar 13, 2021 :
    It has since been resolved. I have no idea who did what to whom but I had a phone back in two days. Thank you everyone for your support and your advice. Much appreciated. Cheers!
     

    #15
  16. McJader
    Lollipop Mar 13, 2021

    McJader , Mar 13, 2021 :
    Great!
     

    #16
  17. SoniaB
    Head Moderator; Community Hero 2020 Head Moderator Mar 13, 2021

    SoniaB , Mar 13, 2021 :
    Excellent news.

    I will close your thread as resolved.
     

    #17