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[Resolved] OnePlus Support admitting error but still making me pay

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  1. Formsma
    KitKat May 6, 2015

    Formsma , May 6, 2015 :
    Probably not, this is just to show that they 'are listening' :rolleyes:
     

    #41
    SoniaB likes this.
  2. Plenkske
    Lollipop Assistant Head Moderator May 6, 2015


    #42
    Formsma likes this.
  3. Plenkske
    Lollipop Assistant Head Moderator May 6, 2015

    Plenkske , May 6, 2015 :
    No, @Joey L. really makes sure the issue will be resolved
     

    #43
    Jael Pendragon, SoniaB and RonaldM like this.
  4. riffraff81
    KitKat May 6, 2015

    riffraff81 , May 6, 2015 :
    that's a horrible indictment on CS if that's their final answer. they either need to send you the right charger or refund you money.

    i actually find it hard to believe that's what they really said.
     

    #44
  5. Formsma
    KitKat May 6, 2015


    #45
  6. veratoloz2005
    Lollipop May 6, 2015


    #46
  7. sandordude
    Honeycomb May 6, 2015

    sandordude , May 6, 2015 :
    Refund your money on paypal maybe? If they can't give you what you purchased then you have the right to get your money back.
     

    #47
    Dr. Indest and Lecter like this.
  8. wildf1re
    Ice Cream Sandwich May 6, 2015

    wildf1re , May 6, 2015 :
    Product does not match description, and is not fit for purpose. They are breaking the law.
     

    #48
  9. wildf1re
    Ice Cream Sandwich May 6, 2015

    wildf1re , May 6, 2015 :
    if you bought a HiFi and was told everything was included, got home and found that there were no speakers included. Would you roll over and buy separate speakers?
     

    #49
    Jac_Q, Takendown, mramirkhan and 4 others like this.
  10. SoniaB
    Nougat Head Moderator May 6, 2015

    SoniaB , May 6, 2015 :
    It is bizarre. I want to know which OnePlus CS agent told our comrade to keep the wrong colour powerbank and sent the correct one out too. If I ever have a CS issue, I wanna be talking to that guy [​IMG][​IMG][​IMG]
     

    #50
  11. SoniaB
    Nougat Head Moderator May 6, 2015

    SoniaB , May 6, 2015 :
    Jacob B has left OnePlus I believe. Joey L is now dealing with CS issues
     

    #51
    Jael Pendragon and Master Hand like this.
  12. mramirkhan
    Honeycomb May 6, 2015

    mramirkhan , May 6, 2015 :
    My wife got one with her oneplus, me and son got the HORRIBLE euro adaptor monstrosity
     

    #52
    Lecter likes this.
  13. mramirkhan
    Honeycomb May 6, 2015

    mramirkhan , May 6, 2015 :
    Because they are not always safe, and also how would you feel if you buy in Europe and receive a UK charger with some sort of adaptor to Euro?. I've never seen any other phone company send out these terrible contraptions.

    Actually they ARE breaking the law supplying these Euro adaptor things, and I've pointed it out in this VERY forum with links to legislation. Which is probably why reputable companies don't do it, so what does that tell you about oneplus?

    You can see the issue in this thread below where i brought it up

    https://forums.oneplus.net/threads/weird-and-illegal-clauses-in-the-eu-warranty.29228/#post-1334326

    search for "Obligation to Provide a Charger with Either a UK Plug or a Permanent Adaptor"
     
    Last edited: May 6, 2015

    #53
  14. andyinthailand
    Jelly Bean May 6, 2015

    andyinthailand , May 6, 2015 :
    I've just ordered a power bank and specified UK adaptor so after reading this I'll be interested to see what arrives!!
     

    #54
  15. Lecter
    Ice Cream Sandwich May 6, 2015

    Lecter , May 6, 2015 :
    Probably a toaster.
     

    #55
    frabat, Takendown and kadowson like this.
  16. bestlands
    KitKat May 6, 2015

    bestlands , May 6, 2015 :
    What the freak.Can sumbody please give me his phone number? Why did he leave? This makes me even more sAd
     

    #56
  17. SoniaB
    Nougat Head Moderator May 6, 2015

    SoniaB , May 6, 2015 :
    No idea why he left. Its been the case for over a month I think
     

    #57
  18. bestlands
    KitKat May 6, 2015

    bestlands , May 6, 2015 :
    How did you find out?
     

    #58
  19. SoniaB
    Nougat Head Moderator May 6, 2015

    SoniaB , May 6, 2015 :
    It was in a thread ... can't remember which one.
     

    #59
  20. reddevildover
    Froyo May 6, 2015

    reddevildover , May 6, 2015 :
    Show to the world! Not only on the forums but on Twitter and Facebook. Oneplus is nothing without us,consumers.
     

    #60
    SimonFullerImagery and Lecter like this.