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[RESOLVED]Won a free OnePlus 8T, but the voucher code doesn't work

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  1. vkwyd
    Donut Jan 10, 2021

    vkwyd , Jan 10, 2021 :
    I had won an OnePlus 8T in the 3D invitation Draw on Oct 30, 2020. This is the email that I received.

    [​IMG]
    Initially, I thought that this email is a prank, but I noticed that I've received Official OnePlus Newsletters from this email (boom@email.oneplus.com). So I tried to redeem the voucher code, but then it just didn't work.
    on 14th November, I got another mail from http://oneplus.net/support
    [​IMG]
    After I got this mail
    and I tried to redeem the voucher code listed above in https://www.oneplus.in/ but it shows that the code is invalid.
    So I contacted the customer care via mail and chat
    they said that email is original and official mail and they will escalate this issue to the concerned department and they will contact within 24-48 hours.

    but no response from customer care.
    so I contacted too many times OnePlus care Via Mails, Calls, Chats etc/-
    they all created CASE ID's but still there is no response.

    I contacted customer care and got a Case ID 201221002569
    He told me that the team will resolve this issue fast.
    also, there are so many Case IDs created by them 201127-007223
    201124-006071
    201114-005659
    201114-002753
    201114-001538

    Every time I got the same generic reply... "Your issue has been escalated and we'll get back to you with a resolution in 24-48 hours."
    After 57 days and lots of calls, I STILL haven't received the correct coupon code.

    Really terrible experience.
    Searched on the Community and saw that One more guy from India also faced same issue and the community team helped him to resolve the issue
    please help me https://forums.oneplus.com/threads/...-8t-but-the-voucher-code-doesnt-work.1353667/

    What would you guys suggest I do?
    @oneplus_support
    @SoniaB
    @dsmonteiro
     

    #1
    Bobbie63 and nikhiltamse like this.
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Jan 10, 2021


    #2
    vkwyd likes this.
  3. Starcommander
    OnePlus Accessory Tester Jan 10, 2021

    Starcommander , Jan 10, 2021 :
    @SoniaB another fellow with similar issue
     

    #3
    Dresa91 and vkwyd like this.
  4. SoniaB
    Community Hero 2020 Head Moderator Jan 10, 2021

    SoniaB , Jan 10, 2021 :
    Indeed. Another fellow user had a similar issue.

    I will escalate and get admin to sort it out
     

    #4
    McJader, luxuskamel, camohan and 4 others like this.
  5. vkwyd
    Donut Jan 13, 2021


    #5
    McJader likes this.
  6. Tobikage
    Nougat Jan 13, 2021

    Tobikage , Jan 13, 2021 :
    upload_2021-1-13_17-39-45.png

    Do the highlighted link and the redeem now link to different URL's ?
     

    #6
    vkwyd likes this.
  7. vkwyd
    Donut Jan 13, 2021

    vkwyd , Jan 13, 2021 :
    @Tobikage Mail received from Official Mail Id's and the first link redirects to Global store and the second link redirects to the Indian store. tried both links, but Voucher code seems to be invalid (I got an email address In the place of Voucher code)
     

    #7
    McJader and Tobikage like this.
  8. SoniaB
    Community Hero 2020 Head Moderator Jan 13, 2021

    SoniaB , Jan 13, 2021 :
    Its been passed by community admin to the team contact at OnePlus.

    I am awaiting an update.

    The last one I had took about a week to resolve.
    I appreciate the frustration but just bear with me
     

    #8
  9. vkwyd
    Donut Jan 19, 2021


    #9
  10. SoniaB
    Community Hero 2020 Head Moderator Jan 19, 2021


    #10
    B_Wrath, the_o2, Dunnow and 2 others like this.
  11. Tobikage
    Nougat Jan 19, 2021

    Tobikage , Jan 19, 2021 :
    Wow. Seriously ?

    It's come to a point OnePlus cant even do a giveaway without issues now ?
     

    #11
    B_Wrath, SoniaB, vkwyd and 2 others like this.
  12. Dunnow
    The Lab - OnePlus 6 Reviewer Jan 19, 2021

    Dunnow , Jan 19, 2021 :
    That is assuming that there has been an issue.
    Maybe it was all on purpose
    [​IMG]
     

    #12
    B_Wrath, vkwyd and Tobikage like this.
  13. vkwyd
    Donut Jan 21, 2021


    #13
  14. SoniaB
    Community Hero 2020 Head Moderator Jan 21, 2021


    #14
    the_o2 and vkwyd like this.
  15. SoniaB
    Community Hero 2020 Head Moderator Jan 21, 2021

    SoniaB , Jan 21, 2021 :
    This is being handled by E-comm team.
    I am waiting on a further update
     

    #15
    vkwyd and the_o2 like this.
  16. AccountSuspended
    Donut Jan 21, 2021

    AccountSuspended , Jan 21, 2021 :
    A Special Greeting Card for YOU! From all your zany friends at Oneplus!

    Front of card: an image of a big thumbs up with text that reads
    "Congradulations! You won!"

    Inside of card: "JK YOU'RE HOLDING THE CARD UPSIDE DOWN, ******* YOU LOOOOSE!"

    But thanks for playing, playa

    Sincerely and love always,

    1+

    ps Never Settle, *****!
    $$$$$$$$$$$$$$$$$$
     

    #16
  17. AccountSuspended
    Donut Jan 21, 2021

    AccountSuspended , Jan 21, 2021 :
    Edit: Everything will be just fine.

    Good things are bound to happen.

    You will see!

    Todays storms will bring sunshine and bunnies tomorrow.

    Dont give up! You can do it!
     

    #17
    vkwyd likes this.
  18. vkwyd
    Donut Feb 1, 2021


    #18
  19. vkwyd
    Donut Feb 1, 2021

    vkwyd , Feb 1, 2021 :
    Contacted the customer care, they don't even know about this Giveaway, and when I provided the Case ID's they says that there is no data for some Case ID's and Some of the incidents are closed.
    What will I do?
    Now it's around 79 days. Still, the issue is not resolved yet
     

    #19
  20. SoniaB
    Community Hero 2020 Head Moderator Feb 1, 2021

    SoniaB , Feb 1, 2021 :
    I will keep raising it with community admin, but my understanding is that this was passed already to the team responsible.
     

    #20
    Tobikage, vkwyd and the_o2 like this.