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Retrieving data in OnePlus tv via OnePlus 6T

  1. M1605801477593
    Cupcake Oct 22, 2021

    M1605801477593 , via OnePlus 6T , Oct 22, 2021 :
    Hey team,

    Whenever I connect my PS3/4 it's showing retrieving data I checked in both hdmi and also changed the wire but still facing same issue it was working good but after updation it's stuck on Retrieving data everytime could you please help me out
     

    #1
  2. Venky61
    OnePlus TV Expert Community Expert Oct 22, 2021

    Venky61 , Oct 22, 2021 :
    Hi...
    Which TV variant is that?
    And can you share a screenshot of it.
     

    #2
  3. harimadhav
    OnePlus TV Product Ninja 2021 Oct 23, 2021

    harimadhav , via OnePlus Nord CE Blue Void , Oct 23, 2021 :
    I believe it's the OnePlus y series. I had similar issues connecting hdmi. Solution I found was to hotswap tne hdmi, restart the tv, switch to the new hdmi.
     

    #3
    Venky61 likes this.
  4. M1605801477593
    Cupcake Oct 24, 2021


    #4
  5. M1605801477593
    Cupcake Oct 24, 2021

    M1605801477593 , via OnePlus 6T , Oct 24, 2021 :
    I did that also but nothing changed same error also OnePlus repair guy came to my place and said it's problem belongs to my PS3 not tv but it's working in other tv.
     

    #5
  6. Venky61
    OnePlus TV Expert Community Expert Oct 27, 2021

    Venky61 , Oct 27, 2021 :
    Hi,
    Try using PC mode option in the settings when you connect the Device and see if it helps.
     

    #6
  7. M1605801477593
    Cupcake Oct 28, 2021


    #7
  8. Venky61
    OnePlus TV Expert Community Expert Oct 28, 2021


    #8
  9. M1605801477593
    Cupcake Oct 29, 2021


    #9
  10. Venky61
    OnePlus TV Expert Community Expert Oct 29, 2021

    Venky61 , Oct 29, 2021 :
    Because you are accessing the settings from the Android TV Home Screen. You need to open while using PS3 or whatever HDMI device you connected. Long press Settings while on that screen to open the interface and then select the PC Mode.
     

    #10
  11. M1605801477593
    Cupcake Oct 29, 2021

    M1605801477593 , via OnePlus 6T , Oct 29, 2021 :
    PS3 is connected and if I press settings button for long time this menu bar coming
    1635486150478.jpg
     

    #11
  12. Venky61
    OnePlus TV Expert Community Expert Oct 29, 2021

    Venky61 , Oct 29, 2021 :
    I think you are pressing Home button and not Settings button as App drawer opens when you long press Home Button.
    If your remote doesn't have a "menu" button, press google assistant button and say open settings. That should do tha trick
     

    #12
  13. M1605801477593
    Cupcake Oct 29, 2021

    M1605801477593 , via OnePlus 6T , Oct 29, 2021 :
    Pc mode is on now but still show the same issue retrieving data
    1635486788931.jpg
     

    #13
  14. Venky61
    OnePlus TV Expert Community Expert Oct 29, 2021

    Venky61 , Oct 29, 2021 :
    Ok weird...
    Here's my assumption,
    PS3/4 might be outputting at a resolution that the TV is not accepting.
    Try these,
    1. Take out the HDMI cable on both ends. Turn ON PS3 and then wait for 15-20 sec and then connect the Cable.
    If 1 doesn't work
    2. Reset the TV and check
     

    #14
  15. M1605801477593
    Cupcake Oct 29, 2021

    M1605801477593 , via OnePlus 6T , Oct 29, 2021 :
    I'm really sorry there is no fault in tv I just need to reset my PS3 and its work fine I'm really sorry team.
     

    #15
    Venky61 likes this.
  16. Venky61
    OnePlus TV Expert Community Expert Oct 29, 2021

    Venky61 , Oct 29, 2021 :
    Glad to hear that... And there's no "team" here. We all are fellow TV users ;)
     

    #16