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Working Return and exchange via OnePlus 9 Pro

  1. RogerJones919
    Donut Jul 25, 2021


    #1
  2. Artemus.
    Community Hero 2020 Jul 25, 2021

    Artemus. , Jul 25, 2021 :
    https://oneplus.in/support

    There's nothing we can do here as this is a community forum.
     

    #2
    RogerJones919, drl431 and Aaron2017 like this.
  3. SIDD7411
    Honeycomb Jul 25, 2021


    #3
    RogerJones919, Artemus. and NaXal like this.
  4. RogerJones919
    Donut Jul 26, 2021

    RogerJones919 , via OnePlus 9 Pro , Jul 26, 2021 :
    So now I'm skeptical about sending it back for the exchange. I talked with the OnePlus representative and they said I could I just had to send it back first and then they'd send me the new one
     

    #4
  5. Gav_W86
    Moderator Moderator Jul 26, 2021

    Gav_W86 , Jul 26, 2021 :
    depends on where you are in the world *** to the exact policies (linked to local laws).
    If support have said they can exchange it then they can, and you sending back the phone first would be normal.
     

    #5
    RogerJones919 and Artemus. like this.
  6. RogerJones919 , via OnePlus 9 Pro , Aug 8, 2021 :
    Sent it in got a new one back but it was the same exact phone 😂 so apparently you have to return it get a refund Then reorder the one you want. The exchange policy SUCKS. Would've been easier to just send me the one I asked for
     

    #6