Working Return and exchange via OnePlus 9 Pro

  1. RogerJones919
    Donut Jul 25, 2021

  2. Artemus.
    Community Hero 2020 Jul 25, 2021

    Artemus. , Jul 25, 2021 :

    There's nothing we can do here as this is a community forum.

    RogerJones919, drl431 and Aaron2017 like this.
  3. SIDD7411
    Honeycomb Jul 25, 2021

    RogerJones919, Artemus. and NaXal like this.
  4. RogerJones919
    Donut Jul 26, 2021

    RogerJones919 , via OnePlus 9 Pro , Jul 26, 2021 :
    So now I'm skeptical about sending it back for the exchange. I talked with the OnePlus representative and they said I could I just had to send it back first and then they'd send me the new one

  5. Gav_W86
    Moderator Moderator Jul 26, 2021

    Gav_W86 , Jul 26, 2021 :
    depends on where you are in the world *** to the exact policies (linked to local laws).
    If support have said they can exchange it then they can, and you sending back the phone first would be normal.

    RogerJones919 and Artemus. like this.
  6. RogerJones919 , via OnePlus 9 Pro , Aug 8, 2021 :
    Sent it in got a new one back but it was the same exact phone 😂 so apparently you have to return it get a refund Then reorder the one you want. The exchange policy SUCKS. Would've been easier to just send me the one I asked for