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Return process taking too long

  1. mezaetos
    Cupcake Nov 25, 2015

    mezaetos , Nov 25, 2015 :
    How long does it take in order to have someone from the Support Team to reply on a ticket for returning a phone.

    I bought the phone and I am facing a lot of restarts and instabilities. It seems that the support is taking it's time, and I do hope they are not doing it on purpose so that my purchase leaves the 14 day time-frame.

    Any past experiences by anyone?
     

    #1
  2. peterwong.ca
    Cupcake Nov 25, 2015

    peterwong.ca , Nov 25, 2015 :
    Totally agree. Should be a max of 24 hour response. I've had to open a ticket and it's been ages... up to 3 or 4 days before any response (not resolution).
     

    #2
  3. xchris
    Ice Cream Sandwich Nov 27, 2015


    #3
  4. pandead
    Cupcake Dec 7, 2015


    #4
  5. trnhx001
    Donut Dec 7, 2015

    trnhx001 , Dec 7, 2015 :
    I am waiting for them to respond to my return request as well. They are not so responsive. I hope I can return the phone asap since there are so many bugs and lags.
     

    #5
  6. samharris123
    Donut Dec 8, 2015

    samharris123 , Dec 8, 2015 :
    The support team are ridiculously slow. I've now been in support (still waiting for RMA collection) longer than I've had the phone working as intended. I begun the support process on the 26/10/15.
     

    #6