3
Right bud not charging beyond 50% via OnePlus 5

  1. agnellodias
    Eclair Aug 11, 2020


    #1
  2. Batman360
    Lollipop Aug 11, 2020

    Batman360 , Aug 11, 2020 :
    Factory reset your buds, instructions are given in the user guide.
     

    #2
  3. rohitvarma1986
    Froyo Aug 13, 2020

    rohitvarma1986 , Aug 13, 2020 :
    I am facing similar issue. My right bud is not going past 80 %. Even tried resetting buds, that didn't help.
     

    #3
    vasanth_mark likes this.
  4. agnellodias
    Eclair Aug 13, 2020

    agnellodias , via OnePlus 5 , Aug 13, 2020 :
    Tried factory reset multiple times, but the same issue persists .. Right bud charges beyond 50% if the case is left open, however it's drains from 100% to 50% within mins of usage.
     

    #4
    rohitvarma1986 likes this.
  5. agnellodias
    Eclair Aug 13, 2020

    agnellodias , via OnePlus 5 , Aug 13, 2020 :
    Try charging with the case open ..
     

    #5
  6. agnellodias
    Eclair Aug 13, 2020


    #6

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  8. agnellodias
    Eclair Aug 13, 2020

    agnellodias , via OnePlus 5 , Aug 13, 2020 :
    Yes, leave the case open with the buds in ..
     

    #8
    rohitvarma1986 likes this.
  9. rohitvarma1986 , via OnePlus 7 Pro , Aug 13, 2020 :
    Right... Did once in afternoon and it did work. Trying it again. However I didn't see any huge drop like in your case. Was listening to music for almost 1 hour 15 min and left one dropped 100 to 90 and right one 100 to 80. Tried chatting with customer rep as well but i think they don't know anything , he raised a request for replacement but I doubt if that's gonna fix it. Seems more like software fix to me
     

    #9
    Atritya Suraj likes this.
  10. agnellodias
    Eclair Aug 13, 2020

    agnellodias , via OnePlus 5 , Aug 13, 2020 :
    Ya, hopefully it's just a software bug. M not looking for a replacement either ..
     

    #10
    Atritya Suraj and rohitvarma1986 like this.
  11. rohitvarma1986 , via OnePlus 7 Pro , Aug 13, 2020 :
    Also I remember when I did it in afternoon, 80 to 100 was really quick . It's taking comparatively long right now. Still at 80. Do you remember how long it took for your 50 to 100 ?
     

    #11
  12. agnellodias
    Eclair Aug 13, 2020

    agnellodias , via OnePlus 5 , Aug 13, 2020 :
    It took some time to charge, 5mins per 10%
     

    #12
    rohitvarma1986 likes this.

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  15. agnellodias
    Eclair Aug 13, 2020

    agnellodias , via OnePlus 5 , Aug 13, 2020 :
    Doesn't matter, I've tried both ways .. the affected (right bud) only charges when the case is left open; while the left bud charges even if the case is closed.

    I charged both buds with the case open this morning, once they were 100%; I used both buds for a call, the right bud dropped to 40% by the end of the 10min call, while the left bud still shows 100% (screenshot attached).
    1597305480310.jpg
     

    #15
    rohitvarma1986 likes this.
  16. rohitvarma1986 , via OnePlus 7 Pro , Aug 13, 2020 :
    Yeah, that sucks. Did you also try contacting support ?
     

    #16
  17. agnellodias
    Eclair Aug 13, 2020

    agnellodias , via OnePlus 5 , Aug 13, 2020 :
    Yes, I've tried to reach them through phone (was on hold for 21 mins, then was discontinued), chat (from #38 in queue to #1 in 22 mins, but no response) also emailed but no response for 2 business days.
     

    #17
  18. rohitvarma1986 , via OnePlus 7 Pro , Aug 13, 2020 :
    Also I have been noticing that this device details screen which automatically pops up ( being part of Google play services ) doesn't pops up for me always. Do you also notice the same ? This screen shows the little charging icon against the bud. If I open it from bluetooth settings ( the screen being identical to this one ).. but that doesn't show charging status of buds.
     

    #18
  19. agnellodias
    Eclair Aug 14, 2020

    agnellodias , via OnePlus 5 , Aug 14, 2020 :
    Ya, it's not consistent ..
     

    #19
  20. agnellodias
    Eclair Aug 14, 2020

    agnellodias , via OnePlus 5 , Aug 14, 2020 :
    Have u tried updating the buds, I read somewhere the update function is available on OnePlus6 and above only ..
     

    #20