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Ringtone disappears at random

  1. Prashant Mokashi
    Cupcake Sep 26, 2019

    Prashant Mokashi , Sep 26, 2019 :
    Hi,

    After updating to stable 10 my ringtone disappears at random and after restarting the phone its back to normal!

    Any clues?

    Regards,

    Prashant
     

    #1
  2. MFaisalT.89
    Froyo Sep 26, 2019

    MFaisalT.89 , Sep 26, 2019 :
    I'm having the same annoying problem.
    The phone just doesn't read the system ringtones, and keeps changing to "none"... I submitted a complaint and still no reply also!
    I restart the phone, clear cache, it works for a bit then none again.
     

    Attached Files:


    #2
  3. Prashant Mokashi
    Cupcake Sep 27, 2019

    Prashant Mokashi , Sep 27, 2019 :
    Hi,

    How do we clear cache? When ringtone disappears I noticed that mobile signal vanishes too so incoming calls we will not be able to receive. Request Oneplus support.

    Regards,

    Prashant Mokashi
     

    #3
  4. MFaisalT.89
    Froyo Sep 27, 2019

    MFaisalT.89 , Sep 27, 2019 :
    it's useless for the ringtone issue. however, here's how you do it

    1. turn off your phone
    2. use the volume down + power to power it up again
    3. when the screen is on again, release the power and keep holding volume down (don't release until it asks you for your pin or pattern)
    4. you'll be inside the recovery mode and you'll know your way there. just be sure not to wipe data or else it will reset to factory settings deleting all your stuff.
    5. after you wipe your cache, just press reboot and you'll be back in your OS
     

    #4
  5. Prashant Mokashi
    Cupcake Sep 28, 2019

    Prashant Mokashi , Sep 28, 2019 :
    Noted with Thanks
     
    Last edited: Sep 28, 2019

    #5
    MFaisalT.89 likes this.
  6. Prashant Mokashi
    Cupcake Oct 2, 2019


    #6
  7. MFaisalT.89
    Froyo Oct 3, 2019

    MFaisalT.89 , Oct 3, 2019 :
    it stopped happening with me, not sure why
     

    #7
  8. Prashant Mokashi
    Cupcake Oct 3, 2019


    #8
  9. MFaisalT.89
    Froyo Oct 3, 2019

    MFaisalT.89 , Oct 3, 2019 :
    here's a funny thing... it haven't happened to me since my last reply. then after I replied to your past this morning I got a phone call..... without a ringing time again hahahahaa
     

    #9
  10. Prashant Mokashi
    Cupcake Oct 3, 2019


    #10
  11. ho66es
    Froyo Oct 3, 2019

    ho66es , Oct 3, 2019 :
    happening here as well with beta 2 and even after clearing cache
     

    #11
    Prashant Mokashi likes this.
  12. MFaisalT.89
    Froyo Oct 4, 2019

    MFaisalT.89 , Oct 4, 2019 :
    not just the beta... even the newest stable version!!
     

    #12
  13. V1568726199256
    Donut Oct 5, 2019

    V1568726199256 , Oct 5, 2019 :
    Yep, same here (on release version).

    I notice if I expand volume settings, Ringtone is set to 0 and the slider is unavailable.

    Bug?

    = = = = =

    Added: Scratch that... I've just discovered the button that puts it in silent/vibrate/ring.

    Sorry, it's my first OnePlus.

    :)
     
    Last edited: Oct 5, 2019

    #13
    MFaisalT.89 likes this.
  14. id1204317
    Cupcake Jan 12, 2020

    id1204317 , Jan 12, 2020 :
    Same thing happens to me, seems like there are multiple people facing this issue and it's still not resolved for me. A factory reset yesterday did nothing. Restarting the phone seems to fix the problem but only temporarily. After ~24h the ringtones are gone again..
     

    #14
  15. antoniacrespoa2
    Cupcake Feb 15, 2020


    #15