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Ringtones and Notifications Disappear

  1. jellis24
    Eclair May 2, 2020

    jellis24 , May 2, 2020 :
    After using my OnePlus 8 Pro for a little while, my ringtone and Notifications sounds all change to None and the list of sounds Disappear. Rebooting the phone brings it back until it does it again. I have no idea why this is happening and I have done a fully factory reset, I'm on the latest update of the OS, and nothing seems to fix this.

    Any one else seeing this? Any ideas on what to do?

    Thanks!
     

    #1
    chazwich likes this.
  2. MarkoBatrac
    Ice Cream Sandwich May 2, 2020


    #2
  3. F1573843381991
    Cupcake May 3, 2020

    F1573843381991 , via OnePlus 7T Pro , May 3, 2020 :
    I have something similar on my 7T Pro McLaren, Any setting in "notification sound and vibration" overrides the setting in SMS sound and vibration. I have also done a reset of the phone, without any help. Face recognition also fail, no face needed to unlock the phone.
     

    #3
  4. spot01
    Jelly Bean May 3, 2020

    spot01 , May 3, 2020 :
    Are you using Smart Lock
     

    #4
  5. Swejuggalo
    OnePlus 9 Series Expert Community Expert May 3, 2020

    Swejuggalo , via OnePlus 7 Pro , May 3, 2020 :
    I read about some app triggering this. When it uploaded files it triggered this issue on several phones not only Oneplus... I'll see if I can find the name.

    Nextcloud.

    Happen to use that app?
     

    #5
    chazwich and jellis24 like this.
  6. jellis24
    Eclair May 3, 2020


    #6
    chazwich and Swejuggalo like this.
  7. F1573843381991
    Cupcake May 4, 2020


    #7
  8. Swejuggalo
    OnePlus 9 Series Expert Community Expert May 4, 2020


    #8
    jellis24 likes this.
  9. F1573843381991
    Cupcake May 5, 2020

    F1573843381991 , via OnePlus 7T Pro , May 5, 2020 :
    I have a similar problem on my 7T Pro McLaren. ANY tone set in Notification ringtone and vibration, overrides ALL other notification sounds, even set to none, makes the sound off.
    Phone ringtones works as they should, and Facebook messenger notification works as ment to be.
    I have tried to reset the phone, without any help.
     

    #9
  10. L1610433072972
    Cupcake May 18, 2021

    L1610433072972 , May 18, 2021 :
    I may have figured it out.

    I originally had a Oneplus 8t T-Mobile version that was doing this, then I got a Oneplus 9 - which was also doing the same thing. Custom ringtones and alarm notifications I'd used on other phones for years would disappear after anywhere from a couple of days to a week. Tried everything from deleting non-important apps to full resetting the device. I've now been able to use my custom ringtones for over two months now without them disappearing and being replaced with defaults and/or no ringtone/alarm notifications at all.

    So, what's the secret?

    The following worked for me - YMMV:

    Simple: MAKE SURE YOUR RINGTONE AND ALARM NAMES CONTAIN NO SPECIAL CHARACTERS? MEANING NONE OF THE FOLLOWING: - #@$_%, ETC. ALSO MAKE SURE THE FILES DON'T HAVE ANY SPACES IN THE NAME.

    For instance - one of my ringtones files was named "CPS_siberian tunnel". I simply renamed it "siberiantunnel", and all is well.
     

    #10
    Swejuggalo likes this.