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RMA Cancelled

  1. jurschel
    Gingerbread Jun 4, 2019

    jurschel , Jun 4, 2019 :
    Anybody else who put in an RMA can you check and see if your RMA was "cancelled" even though your situation was ultimately resolved? I smell something fishy. Yesterday I called in and the lady on the phone said even though my phone hadn't moved at all since being received into the return center it had progressed through all the stages and she would "complete" my rma for me. Today I checked and it was "cancelled" not completed. My gut is telling me they're trying to keep their documented RMAs down by cancelling them when the customer calls in to check on them. Let's see if I'm wrong. Anybody else have this situation happen with their RMA?
     

    #1
  2. DARTH 007
    KitKat Jun 4, 2019

    DARTH 007 , Jun 4, 2019 :
    do they have some internal KPI going on which requires this to be done to meet targets???
     

    #2
  3. recon0xe
    Donut Jun 4, 2019


    #3
  4. malidan
    Nougat Jun 4, 2019

    malidan , Jun 4, 2019 :
    That has been done from as long back as the OPO.
     

    #4
  5. jurschel
    Gingerbread Jun 4, 2019

    jurschel , Jun 4, 2019 :
    Hmm somebody is paying attention because now the RMA is open again and has been moved to the appropriate stage...

    upload_2019-6-4_15-38-22.png
     

    #5
  6. meatandy
    Oreo Jun 4, 2019

    meatandy , Jun 4, 2019 :
    It looks like there was just a hang up in the update of your RMA .
     

    #6
    Tokolozi likes this.
  7. jurschel
    Gingerbread Jun 4, 2019

    jurschel , Jun 4, 2019 :
    Don't believe it, it doesn't go from "Received at Service Center" to "Cancelled" to "New Item has Been Dispatched". Somebody has to re-open the ticket from a cancelled stage. I think they got caught...
     

    #7
  8. ned4spd8874
    Eclair Jun 5, 2019


    #8
  9. jurschel
    Gingerbread Jun 5, 2019

    jurschel , Jun 5, 2019 :
    Well I must say the squeaky wheel gets the grease! Last night on the way home I got a fed-ex tracking number for my replacement. So suddenly, it went from 8 days to 2 :). Here's to hoping it's a working unit!
     

    #9
  10. jurschel
    Gingerbread Jun 6, 2019

    jurschel , Jun 6, 2019 :
    Got my replacement phone and it appears to be functioning as expected hopefully this closes my problems and is the beginning of happy days with this device!
     

    #10
    otto2 likes this.
  11. Muhammed_Sijah
    Cupcake Sep 22, 2020

    Muhammed_Sijah , Sep 22, 2020 :
    I have requested the RMA and one day later it is been cancelled.Any body help me with this please reply
     

    #11
  12. Artemus.
    Nougat Sep 22, 2020


    #12
    otto2 likes this.