0
RMA few questions

  1. omarsamara
    Cupcake Jan 15, 2016

    omarsamara , Jan 15, 2016 :
    I'm about to ship my oneplus two out for repair and I have a few questions. Do I have to include the receipt in the box? If so where do I find the receipt? Also on the RMA slip it's asking for the IMEI Number and I'm not even sure what that is. There is also a dbrand skin on my phone. The webiste says to remove any styleswap covers but do I have to remove the skin? If I do I don't think I'll be able to put it back on
     

    #1
  2. anupritaisno1
    KitKat Jan 15, 2016

    anupritaisno1 , Jan 15, 2016 :
    What is the reason for the RMA ?

    I may be able to solve it and save your time
     

    #2
  3. omarsamara
    Cupcake Jan 15, 2016

    omarsamara , Jan 15, 2016 :
    Home button/fingerprint issue. I already contacted support and they did their thing as well as me trying every option I've read on this forum
     

    #3
  4. omarsamara
    Cupcake Jan 15, 2016

    Last edited: Jan 15, 2016

    #4
  5. anupritaisno1
    KitKat Jan 15, 2016

    anupritaisno1 , Jan 15, 2016 :
    Remove them asap!
    You aren't supposed to tell your imei to anyone !
    Edit that post and remove those numbers
     

    #5
  6. miTzaH.EU
    Froyo Jan 15, 2016


    #6
  7. omarsamara
    Cupcake Jan 15, 2016


    #7
  8. MafiaTechTeam
    Jelly Bean Jan 15, 2016

    MafiaTechTeam , Jan 15, 2016 :
    is the dbrand on your style swap cover or on the sandstone cover
     

    #8
  9. omarsamara
    Cupcake Jan 15, 2016

    omarsamara , Jan 15, 2016 :
    On the sandstone cover
     

    #9
  10. MafiaTechTeam
    Jelly Bean Jan 15, 2016


    #10
  11. venkatesh.bms
    Cupcake Jan 15, 2016

    venkatesh.bms , Jan 15, 2016 :
    I did send my phone in RMA. I sent it without any add-on item I purchased i.e. phone with default cover and charger, with the box. Fill the RMA sheet as directed. Hope nothing goes wrong with your RMA.
     

    #11
  12. omarsamara
    Cupcake Jan 15, 2016

    omarsamara , Jan 15, 2016 :
    Thanks, I just gave it up for shipping. How long did yours take and what country are you located in?
     

    #12
  13. Jack_Slo
    Cupcake Jan 22, 2016

    Jack_Slo , Jan 22, 2016 :
    You're in luck then. I don't know where to turn now that my reserved pickup date has passed.

    CS told me to try picking another pickup date (which I can't because I only get the old date written out) or call DHL (that will probably have no idea what is going on).
    And I got an email from DHL that my sellers CS should confirm the booking and I should get the confirmation, which I didn't get...
     
    Last edited: Jan 22, 2016

    #13
  14. BikGarcha
    Eclair Jan 24, 2016

    BikGarcha , Jan 24, 2016 :
    Okay so I know this is not the right place to be posting this, but since I have not received 5 replies, I am unable to post a new thread (to avoid spam according to OnePlus).

    I have spent over 1300 dollars on OnePlus devices, I have been a believer in their company and supported their products. Please take the time to read my ordeal below.

    I have sent roughly 13 emails to OnePlus without avail.

    ORDEAL:
    My OP2 randomly incurred a problem. The problem was that I noticed it would take upwards of 8 hours to charge completely, and that is at 30% battery or so! Here is the steps I did, and how OnePlus has shown absolute neglect to me as a valued consumer.

    1. bought a new type-c cable, thinking maybe there is something wrong with the manufactured one = made no difference

    2. bought a new adapter, same thing as above, = made no difference

    3. contacted OnePlus and submitted a ticket (submitted a ticket on Dec 7, 13:29 )

    4. after explaining my issue, I was notified that OnePlus was going to escalate (my) ticket to a specialist. (this happened on Dec 10, 06:54).

    5. Oneplus sent me a shipping label on Dec 11, 04:25, then another one on Dec 16, 09:03.)

    6. I sent out my phone the next day.

    7. I asked them if they could send me a replacement phone, however, they said: "it's not our standard process so we could not release a replacement phone first. We have to receive first your device in our warehouse. We hope you understand. Usually, it would take 7-10 working days for the whole process to be completed from the date we have received your device."

    8. So now I am without a phone.....December 17, 2015

    NOW FOR THE GOOD PART
    Since having had my ticket "escalated", I have gone back and forth with a number of "specialist"
    Their replies have been nothing but the same status checks, stating my device is still in repair.

    Dec 20, 08:03 - I receive an email stating my device has been received.
    ("Good day!
    This is an update on your RMA. I checked the status of the device you sent us and it states that it's still in repair. The usual repair time is 3 days and the shipping time to get the device back is 4 days, so if everything goes well and there is no delays you should get your device back really soon.")

    Since that date I have not received any update as to what their are repairing, what problems they found, and what remedies they have tried. NOTHING. I sent a lengthy email on Jan 2, 2016. The email stated that I demanded a update as to what was going on with my OP2, because I had been told nothing besides that my device is still in repair. NOTHING! The email I receive back is the same old crap, they did not answer any of my questions, or even show any concern about my issues. KEEP IN MIND, I still have no phone on Jan 2, 2016.
    -----------------------------------------------------------------------------------------------------
    I gave up on January 18, 2016 and finally bought a phone outright, spent a total of 800 dollars on a new phone since it does not seem like I will ever receive my OP2 back from OnePlus. My OP2 that I BOUGHT.

    Thanks for reading.
    -unsatisfied consumer
     

    #14
  15. Tokolozi
    Most Original Avatar Jan 24, 2016

    Tokolozi , Jan 24, 2016 :
    If you still want to deal with them a bit more, Contact @Adam Krisko first
     

    #15
  16. Adam Krisko
    NA Community Consultant Staff Member Jan 25, 2016

    Adam Krisko , Jan 25, 2016 :
    Please PM me your ticket number so I can have CS follow up with you.
     

    #16
    camohan likes this.