RMA few questions

  1. omarsamara
    Cupcake Jan 15, 2016

    omarsamara , Jan 15, 2016 :
    I'm about to ship my oneplus two out for repair and I have a few questions. Do I have to include the receipt in the box? If so where do I find the receipt? Also on the RMA slip it's asking for the IMEI Number and I'm not even sure what that is. There is also a dbrand skin on my phone. The webiste says to remove any styleswap covers but do I have to remove the skin? If I do I don't think I'll be able to put it back on

  2. anupritaisno1
    KitKat Jan 15, 2016

    anupritaisno1 , Jan 15, 2016 :
    What is the reason for the RMA ?

    I may be able to solve it and save your time

  3. omarsamara
    Cupcake Jan 15, 2016

    omarsamara , Jan 15, 2016 :
    Home button/fingerprint issue. I already contacted support and they did their thing as well as me trying every option I've read on this forum

  4. omarsamara
    Cupcake Jan 15, 2016

    Last edited: Jan 15, 2016

  5. anupritaisno1
    KitKat Jan 15, 2016

    anupritaisno1 , Jan 15, 2016 :
    Remove them asap!
    You aren't supposed to tell your imei to anyone !
    Edit that post and remove those numbers

  6. miTzaH.EU
    Froyo Jan 15, 2016

  7. omarsamara
    Cupcake Jan 15, 2016

  8. MafiaTechTeam
    Jelly Bean Jan 15, 2016

    MafiaTechTeam , Jan 15, 2016 :
    is the dbrand on your style swap cover or on the sandstone cover

  9. omarsamara
    Cupcake Jan 15, 2016

    omarsamara , Jan 15, 2016 :
    On the sandstone cover

  10. MafiaTechTeam
    Jelly Bean Jan 15, 2016

  11. venkatesh.bms
    Cupcake Jan 15, 2016

    venkatesh.bms , Jan 15, 2016 :
    I did send my phone in RMA. I sent it without any add-on item I purchased i.e. phone with default cover and charger, with the box. Fill the RMA sheet as directed. Hope nothing goes wrong with your RMA.

  12. omarsamara
    Cupcake Jan 15, 2016

    omarsamara , Jan 15, 2016 :
    Thanks, I just gave it up for shipping. How long did yours take and what country are you located in?

  13. Jack_Slo
    Cupcake Jan 22, 2016

    Jack_Slo , Jan 22, 2016 :
    You're in luck then. I don't know where to turn now that my reserved pickup date has passed.

    CS told me to try picking another pickup date (which I can't because I only get the old date written out) or call DHL (that will probably have no idea what is going on).
    And I got an email from DHL that my sellers CS should confirm the booking and I should get the confirmation, which I didn't get...
    Last edited: Jan 22, 2016

  14. BikGarcha
    Eclair Jan 24, 2016

    BikGarcha , Jan 24, 2016 :
    Okay so I know this is not the right place to be posting this, but since I have not received 5 replies, I am unable to post a new thread (to avoid spam according to OnePlus).

    I have spent over 1300 dollars on OnePlus devices, I have been a believer in their company and supported their products. Please take the time to read my ordeal below.

    I have sent roughly 13 emails to OnePlus without avail.

    My OP2 randomly incurred a problem. The problem was that I noticed it would take upwards of 8 hours to charge completely, and that is at 30% battery or so! Here is the steps I did, and how OnePlus has shown absolute neglect to me as a valued consumer.

    1. bought a new type-c cable, thinking maybe there is something wrong with the manufactured one = made no difference

    2. bought a new adapter, same thing as above, = made no difference

    3. contacted OnePlus and submitted a ticket (submitted a ticket on Dec 7, 13:29 )

    4. after explaining my issue, I was notified that OnePlus was going to escalate (my) ticket to a specialist. (this happened on Dec 10, 06:54).

    5. Oneplus sent me a shipping label on Dec 11, 04:25, then another one on Dec 16, 09:03.)

    6. I sent out my phone the next day.

    7. I asked them if they could send me a replacement phone, however, they said: "it's not our standard process so we could not release a replacement phone first. We have to receive first your device in our warehouse. We hope you understand. Usually, it would take 7-10 working days for the whole process to be completed from the date we have received your device."

    8. So now I am without a phone.....December 17, 2015

    Since having had my ticket "escalated", I have gone back and forth with a number of "specialist"
    Their replies have been nothing but the same status checks, stating my device is still in repair.

    Dec 20, 08:03 - I receive an email stating my device has been received.
    ("Good day!
    This is an update on your RMA. I checked the status of the device you sent us and it states that it's still in repair. The usual repair time is 3 days and the shipping time to get the device back is 4 days, so if everything goes well and there is no delays you should get your device back really soon.")

    Since that date I have not received any update as to what their are repairing, what problems they found, and what remedies they have tried. NOTHING. I sent a lengthy email on Jan 2, 2016. The email stated that I demanded a update as to what was going on with my OP2, because I had been told nothing besides that my device is still in repair. NOTHING! The email I receive back is the same old crap, they did not answer any of my questions, or even show any concern about my issues. KEEP IN MIND, I still have no phone on Jan 2, 2016.
    I gave up on January 18, 2016 and finally bought a phone outright, spent a total of 800 dollars on a new phone since it does not seem like I will ever receive my OP2 back from OnePlus. My OP2 that I BOUGHT.

    Thanks for reading.
    -unsatisfied consumer

  15. Tokolozi
    Most Original Avatar Jan 24, 2016

    Tokolozi , Jan 24, 2016 :
    If you still want to deal with them a bit more, Contact @Adam Krisko first

  16. Adam Krisko
    NA Community Consultant Staff Member Jan 25, 2016

    Adam Krisko , Jan 25, 2016 :
    Please PM me your ticket number so I can have CS follow up with you.

    camohan likes this.