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Same IMEI number exists via OnePlus 7T

  1. C1592965903808
    Cupcake Aug 5, 2020

    C1592965903808 , via OnePlus 7T , Aug 5, 2020 :
    1596631562400.jpg
    Recently bought an OnePlus 7T device and I registered in the one plus care, whenever I am opening the OnePlus care app I am getting a popup saying "A Oneplus Smartphone with same IMEI/serial number already exists"

    Can anyone provide any suggestions?
     

    #1
    G_Guru_Raju_jqtA likes this.
  2. Sriram kolli
    Froyo Aug 5, 2020


    #2
  3. Manveet
    Honeycomb Aug 6, 2020

    Manveet , via OnePlus 7T Pro , Aug 6, 2020 :
    It may occur if you used care app before, wiped phone or factory reset. And installed care app again.

    If that us not the case please contact support.
     

    #3
  4. G_Guru_Raju_jqtA
    Cupcake Aug 6, 2020


    #4