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[Submitted] Same Serial number/IMEI already exists

  1. dhimant7
    Cupcake Jul 22, 2020

    dhimant7 , Jul 22, 2020 :
    Hi ,
    I am getting this warning in OnePlus Care App stating
    "This smartphone with same serial number/IMEI already exists".

    How can there be same IMEI of more than one device ?

    And when I select option : Book a repair (under extended warranty), it gives message that " this device is not covered under extended warranty".

    I had bought this phone very recently almost 2 months and this issues started happening.

    Please help.
    Still no resolution from onePlus Team
     
    Last edited: Aug 14, 2020

    #1
    SanRiya2414 and R1583413014416 like this.
  2. Abhatta2020
    Cupcake Jul 23, 2020

    Abhatta2020 , Jul 23, 2020 :
    I recently purchased a OnePlus 8 pro 3 days back, It shows me the same message everytime i open OnePlus care application
     

    #2
    dhimant7 likes this.
  3. Z1595011542023
    Cupcake Jul 23, 2020


    #3
    dhimant7 likes this.
  4. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Jul 24, 2020

    Ghazala.Yasmeen , Jul 24, 2020 :
    For analyzing this better we would need more details to get this sorted out at the earliest. We have dropped you a personal message and would request you to respond the same.

    Regards,
    Ghazala
     

    #4
    dhimant7 likes this.
  5. SanthoshKalyan
    Cupcake Jul 25, 2020

    SanthoshKalyan , via OnePlus 8 Pro , Jul 25, 2020 :
    I'm also getting the same issue while opening OnePlus Care in my new OnePlus 8 Pro.. Is there any issues regarding this..

    I'm the one who registered first. but now it's showing like this.
     

    #5
    dhimant7 likes this.
  6. dhimant7 , via OnePlus 7T Glacier Blue , Jul 27, 2020 :
    Ok, I'll check the mail and reply back.
     

    #6
  7. [email protected]
    Cupcake Jul 30, 2020

    [email protected] , Jul 30, 2020 :
    Iam also facing the same issue with my oneplus 8 pro, only a month old, I purchased the mobile on amazon during flash sale, can anyone tell me why is this happening?
     

    #7
    dhimant7 likes this.
  8. Anuvind14
    Cupcake Jul 31, 2020


    #8
    dhimant7 likes this.
  9. O1592196347424
    Cupcake Aug 2, 2020

    O1592196347424 , Aug 2, 2020 :
    I am also facing the same issue. What the hell oneplus has made this OP 8 pro for? Display issue, imei issue n what not.Its my first purchase n i am regretting it badly
     

    Attached Files:


    #9
    dhimant7 likes this.
  10. SanRiya2414
    Cupcake Aug 4, 2020


    #10
    dhimant7 likes this.
  11. dhimant7 , via OnePlus 7T Glacier Blue , Aug 7, 2020 :
    I also realised that the money is not worth
     

    #11

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  14. Suresh Alapati
    Cupcake Aug 15, 2020


    #14
  15. Alvinantoz
    Honeycomb Aug 16, 2020


    #15
    dhimant7 likes this.
  16. mvkad
    Cupcake Aug 18, 2020

    mvkad , Aug 18, 2020 :

    I am also facing the same issue, what I have to do to resolve this?
     

    #16
    dhimant7 likes this.