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[Submitted] Same Serial number/IMEI already exists Jul 22, 2020

dhimant7 , Jul 22, 2020 :

Title	Same Serial number/IMEI already exists
Device	OnePlus7T	Software Version	O2 Stable 200519
Probablility of occurance	5_100%
Topic	Others
Photos
Carrier/Network
Actual behavior
Was this a problem in previous software versions
Expected behavior
Any other comments	Hi , I am getting this warning in OnePlus Care App stating "This smartphone with same serial number/IMEI already exists". How can there be same IMEI of more than one device ? And when I select option : Book a repair (under extended warranty), it gives message that " this device is not covered under extended warranty". I had bought this phone very recently almost 2 months and this issues started happening. Please help.

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Hi ,
I am getting this warning in OnePlus Care App stating
"This smartphone with same serial number/IMEI already exists".

How can there be same IMEI of more than one device ?

And when I select option : Book a repair (under extended warranty), it gives message that " this device is not covered under extended warranty".

I had bought this phone very recently almost 2 months and this issues started happening.

Please help.
Still no resolution from onePlus Team