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Display Screen broken, want the data!

  1. Jemalem
    Cupcake Aug 16, 2020

    Jemalem , Aug 16, 2020 :
    Thank you for posting a solution! I have bought a USB C to HDMI adapter and nothing is happening and I can't view the screen on a TV or monitor. Please help!!
     

    #21
  2. LucBastiaens
    Cupcake Aug 16, 2020

    LucBastiaens , Aug 16, 2020 :
    How do you input the pin code (or anything else really) with a broken screen?
     

    #22
  3. A1575859914518
    Cupcake Aug 17, 2020

    A1575859914518 , Aug 17, 2020 :
    You may have another problem all together unfortunately.... I was able to unlock my damaged phone because I had a second working 7T that I was able to use to help me figure out where the digits were on the unlock screen.... If you don't have a second oneplus phone then you'll essentially be doing this blindly. FYI all I could see on my monitor was a lock icon until I managed to get the phone unlocked. If the problem you're having is that your screen is non responsive then the only solution is to have the screen replaced w/o sending it in to oneplus (they factory reset all repairs) if you want to recover the data.
     

    #23
  4. A1575859914518
    Cupcake Aug 17, 2020

    A1575859914518 , Aug 17, 2020 :
    You'll need to do it blindly unless you have another oneplus phone. My wife and I both have oneplus 7T's so I was actually able to get the phone to unlock using my wife's biometric face scan that she has set up before the screen stopped functioning. If that isn't an option that you'll have to figure out where the digits are located on the lock screen and blindly enter the pin before anything will show on screen/monitor.
     

    #24
  5. A1575859914518
    Cupcake Aug 17, 2020

    A1575859914518 , Aug 17, 2020 :
    And if the screen is damaged to where you can't register inputs then this solution will not work for you unless you have the face biometric scan enabled and the front facing camera still works. Otherwise you will need to replace the screen but if that's the case then you'll want to get the screen repaired somewhere other than oneplus since they factory reset all phones that are sent in for repairs.
     

    #25
  6. M1538710919052
    Cupcake Aug 28, 2020

    M1538710919052 , Aug 28, 2020 :
    Same here! I have a black screen problem, and I want to retrieve the data.
    I have tried many different solutions, and nothing works.
    if there is any update on the solution, please help
     

    #26
  7. pedrobrazoul
    Cupcake Sep 3, 2020

    pedrobrazoul , Sep 3, 2020 :
    I have the same problem obviously. Have managed to connect usb c to hdmi to a screen but that screen doesnt a camera (and I dont think I had face unlock unabled initially). How do you unlock with pin code with a broken screen and no keyboard? You cant connect a usb keyboard to a screen....
     

    #27
  8. Anthony_Feldhaus_75
    Cupcake Oct 2, 2020

    Anthony_Feldhaus_75 , Oct 2, 2020 :
    so, is there actually a viable option to saving files, photos, and so on from a OnePlus6 that has a damaged screen?
    or is it a highpower rifle with alittle Tannerite situation?
     

    #28
  9. Donkey007
    Cupcake Nov 25, 2020

    Donkey007 , Nov 25, 2020 :
    this works on OP6? the forum says "OP6 cant video output with USB-C"
     

    #29
    saadforest likes this.
  10. saadforest
    Cupcake Nov 30, 2020

    saadforest , Nov 30, 2020 :
    the one plus 6 (Mine) seem to USB-C using USB 2 version, so the HMDI should not be a solution since no HMDI will work... ami wrong f yes, please share the cable used.
     

    #30
  11. mess444
    Cupcake Jan 13, 2021

    mess444 , Jan 13, 2021 :
    Great and thanks, but can you control your screen from the computer if your phone screen is blacked out and unresponsive?
     

    #31