Screen Burn In Oneplus7 Pro via OnePlus 7 Pro

  1. Jnamata
    Cupcake Oct 25, 2020

    Jnamata , via OnePlus 7 Pro , Oct 25, 2020 :
    To Whom It May Concern,

    It is stated that I have a phone OnePlus 7 Pro, in my possession for the past May,2019; I have taken the extended warranty for my phone and the it is extended till... 21 May 2021, the phone was working fine until I noticed that it had screen burn issue.. the PUBG controls are always there on screen and quiet visible in a white background. As it is a internal problem and my mobile is still under warranty I would like to know the screen replacement procedure.

    I'm attaching the bill of my phone.

    Waiting to hear back from the department. Thanks,

    J Namata

  2. Gdsingh9
    Jelly Bean Oct 25, 2020

    Gdsingh9 , via OnePlus 7 , Oct 25, 2020 :
    There is no one here from oneplus... This is a user forum.. and as fas as i known screen burn in is a user error.. no one asked you play pubg for long hrs at max brightness... So is probably not covered under warrenty

    akks and Artemus. like this.
  3. camohan
    Marshmallow Moderator Oct 25, 2020

    camohan , Oct 25, 2020 :
    Hi there, Welcome to the community forum. Community forum is made of users and its not a customer support service.

    The customer support is available at www.oneplus.in/support

    Screen burns are not covered under warranty as it is a normal wear and tear due to use and its not a hardware problem or defect.

    If you still want to apply for screen replacement, you can do so via "Book a repair" option available in OnePlus care app.

    Hope this helps.

    B_Wrath, akks and Artemus. like this.
  4. suhantm
    Ice Cream Sandwich Oct 25, 2020

    suhantm , Oct 25, 2020 :
    I had a severe burn in issue and dead pixels too. I have extended warranty and the service center replaced my screen FOC.

    Jnamata likes this.
  5. akks
    KitKat Oct 25, 2020

    akks , Oct 25, 2020 :
    thats good to hear. as far as i knew, screen burn in isnt covered in warranty

    Jnamata, suhantm and Artemus. like this.
  6. Kirakichi
    Jelly Bean Oct 26, 2020

    Kirakichi , via OnePlus 7 Pro , Oct 26, 2020 :
    Pubg = high temperature.
    If you got burn in, it means you easily played pubg regularly for 2-4hours/day

    Pubg = high heat generation
    I also assume u use quite +60% brightness too

    Here is ur answer why you have screen burn-in.

    I have it too, its not hardware issue, its down-side of AMOLED panels.

    World class display panel with a cost, burn-in issue on long-periods of use.

    Jnamata and Artemus. like this.
  7. mhdshahidh
    Gingerbread Oct 27, 2020

    mhdshahidh , via OnePlus 7 Pro , Oct 27, 2020 :
    Then what the hell does extended warranty meam bro!?
    If they are not replacing user damages too!

    Jnamata likes this.
  8. akks
    KitKat Oct 27, 2020

    akks , Oct 27, 2020 :
    Just like physical damages not being covered under warranty by any company

    Artemus. and B_Wrath like this.
  9. J4t1np4r3kh
    OnePlus Accessory Tester Oct 28, 2020

    J4t1np4r3kh , via OnePlus 7 Pro , Oct 28, 2020 :
    Does extended warranty equate to a guarantee? Because screen burn in under a warranty is unheard of 👀

    Artemus. likes this.