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Display Screen does not turn off when making calls

  1. G_Christopher_Poitras_YO
    Eclair Nov 30, 2016

    G_Christopher_Poitras_YO , Nov 30, 2016 :
    Anytime I make a call from the Oneplus 3T the screen does not turn off when I hold it up to my ear?

    Proximity issue?

     

    #1
    vinaykotian likes this.
  2. stevenswall
    Honeycomb Nov 30, 2016

    stevenswall , Nov 30, 2016 :
    Is there a third party screen protector on it? I haven't had this issue. Sometimes non-stock dialers will do this too, and not turn off or blank the screen. Are you using the stock dialer? (Also be sure the phone is updated, as there was an update for me the first day I received mine.)
     

    #2
  3. G_Christopher_Poitras_YO
    Eclair Nov 30, 2016

    G_Christopher_Poitras_YO , Nov 30, 2016 :
    Thanks for the reply! I have the screen protector on that came with the phone and I am using the stock dialer
     

    #3
  4. G_Christopher_Poitras_YO
    Eclair Nov 30, 2016


    #4
  5. Krishna2142
    Honeycomb Nov 30, 2016

    Best Answer
    Krishna2142 , Nov 30, 2016 :
    ok do one thing go to setting-->apps--> phone and clear data of phone app and check back. It might resolve the issue :)
     

    #5
  6. G_Christopher_Poitras_YO
    Eclair Nov 30, 2016

    G_Christopher_Poitras_YO , Nov 30, 2016 :
    That worked!!!! Thanks!
     

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  7. G_Christopher_Poitras_YO
    Eclair Nov 30, 2016


    #7
  8. Krishna2142
    Honeycomb Dec 7, 2016

    Krishna2142 , Dec 7, 2016 :
    weird i never faced this issue at all are u using any alternative apps for phone. are u facing same issue on whatsapp calls ?
     

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  9. TeMpL
    Gingerbread Dec 8, 2016

    TeMpL , Dec 8, 2016 :
    I have sam problem.. I tested proximity sensor and is working,,.
     

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  10. iNtEnSePL
    KitKat Jan 5, 2017

    iNtEnSePL , Jan 5, 2017 :
    I have the same issue on stock OOS 4.0 / OP3T 128GB. display turns on during call and becomes responsive to touches. Very very annoying.
     

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  11. G Parab
    Cupcake Jan 9, 2017

    G Parab , Jan 9, 2017 :
    In file manager ---images-- photos not able to scroll left to right or vice versa.So what could be the reason?
     

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  12. vinaykotian
    Donut Jan 10, 2017


    #12