4
[Submitted] Screen doesn't shut off when making calls

  1. csemnani
    Gingerbread Dec 20, 2016

    csemnani , Dec 20, 2016 :
    1. Make a call
    2. Put phone to ear
    3. end the call
    Seen results: somehow my ear pushes down the top bar notifications and i have magically turned off LTE and location services. Sometimes even blue tooth. It happens a lot when I am on calls.
     

    #1
  2. bekipe
    Eclair Dec 22, 2016

    bekipe , Dec 22, 2016 :
    Have the same. Had it before the recent update too. Very annoying, please fix it OP.
     

    #2
    champ.krishna likes this.
  3. hgoor
    Gingerbread Dec 26, 2016


    #3
  4. Aswin Philip
    Gingerbread Dec 26, 2016


    #4
  5. Crystal Z.
    Global Community <3 Staff Member Dec 28, 2016

    Crystal Z. , Dec 28, 2016 :
    Hi, there
    This case might be closed cause we didn't get any logs. If who faces this issue would like to help us with the logs, please send me a PM. Appreciate your help. Thank you.
     
    Last edited: Dec 28, 2016

    #5
    runboy93 and Nithin159504 like this.
  6. oneplusvhuang
    Donut Dec 28, 2016


    #6
  7. oneplusvhuang
    Donut Dec 28, 2016

    oneplusvhuang , Dec 28, 2016 :
    Btw, log and screenshots were sent ( regarding the Google voice causing screen not turning off during call bug)
     

    #7
  8. bekipe
    Eclair Dec 29, 2016

    bekipe , Dec 29, 2016 :
    I have reproduced the issue while logging was on. I'm sending it to you in a few minutes.
     

    #8
  9. Nithin159504
    Eclair Dec 30, 2016

    Nithin159504 , Dec 30, 2016 :
    Even I have same issue in my oneplus 3T, and the issue is still not yet resolved.
     

    #9
  10. Crystal Z.
    Global Community <3 Staff Member Dec 30, 2016

    Crystal Z. , Dec 30, 2016 :
    So I reopened this thread, if you're willing to help, send me a PM and I'll give you instructions to get logs.:)
     

    #10
    runboy93 likes this.
  11. csemnani
    Gingerbread Jan 2, 2017


    #11
  12. csemnani
    Gingerbread Jan 2, 2017


    #12
  13. bekipe
    Eclair Jan 2, 2017

    bekipe , Jan 2, 2017 :
    I have also sent logs last week to bugreport's email address with screenshot. No response either.
     

    #13
  14. Crystal Z.
    Global Community <3 Staff Member Jan 5, 2017

    Crystal Z. , Jan 5, 2017 :
    Sorry about the trouble.
    This has been noted, and the team will try best to solve this issue.
     

    #14
    opservator likes this.
  15. The Imp
    Ice Cream Sandwich Jan 5, 2017

    The Imp , Jan 5, 2017 :
    It seems that it is an issue on OnePlus 2,3,3t.
    Btw @Crystal Z. can OnePlus 2 problem will be solved with the logs of 3t
     

    #15
  16. Crystal Z.
    Global Community <3 Staff Member Jan 5, 2017

    Crystal Z. , Jan 5, 2017 :
    Not exactly, the builds are not the same, reasons might be different. It's best if we can get logs on OP2.
     

    #16
    pratikagarwal. 2 likes this.
  17. sotnasp
    Cupcake May 5, 2017


    #17
  18. opservator
    Honeycomb Nov 10, 2017

    opservator , Nov 10, 2017 :
    Let me provide some more info on this bug (at list this is true in my case).
    Phone: 3T, OxygenOS version: 4.5.1.

    When I call or receive a call, the screen turns off, then, after a second, it seems something wakes the screen. When I move the phone away from ear for a moment and then move it back, the screen goes off again and remains black until I end the call.

    Clearing cache does not work.

    Installing a third party dialer app always helps, even if I do not use it as a default dialer. The problem s that i cannot find a dialer which fits me better than the original one.

    The bug appeared, I believe, after the last update.
     

    #18
  19. N1545746850541
    Cupcake Dec 25, 2018

    N1545746850541 , Dec 25, 2018 :
    I am also facing similar issue. Whenever i am om call the screen doesn't shut down and somehow my ear presses the mute button hold button etc. This is annoying as suddenly your phone get muted while you are talking. please resolve this
     

    #19